Austin computers perth Reviews

sent my computer in to have the CPU water cooler installed but was placed in the worst possible spot which causes my CPU to overheat. they also plugged the AIO pump in the wrong spot on the motherboard meaning the pump wasn't even on and pumping water. really disappointed...

Went in with a monitor issue, Phil was amazing in helping me diagnose what the problem was and recommended solutions straight away. Will definitely come back to these guys.

Staff are good, possibly a bit techy for some, it IS a computer store after all..

I came in knowing absolutely nothing about computers. Lochlan listened to my requirements and was able to put together a custom package that will suit my needs. I felt very comfortable and confident in my purchase. Thank you.

I was getting the run around with my order until I got transferred to Denis M .... well done Denis, excellent service!

They were pretty useless in our case they could not help us with what we wanted as they were out of stock !

Worst service ever one could get. This young asian kid working on a Saturday has no manners 0 personality 0 experience in customer service 0 experience in how to speak with customers. The guy should not be working at a retail outlet should consider taking job at a Chinese takeaway joint cleaning dishes.

Justin is a stat. Great service, knew what it was immediately and fixed it quickly. Most knowledgeable computer guy I've ever met!

Bought parts for my new home built pc.

Excellent advice and service. Some items slightly more expensive than the online price. But definitely worth it to have the cs.

Amazing place with staff who know what they are doing got a pc from them so helpful

I was told by another company that I should just buy a new laptop so I decided to go to Austin Computers and boy what I wise decision I've made. They fixed my laptop after two days. Thank you very much guys. Highly recommendable!

Good and friendly staff, very helpful and accommodating

Quick service, but unfortunately they knowingly tried to sell me a PCI WiFi card when PCI was abandoned for PCI-E years ago. They made us pay before everything was brought out, then told us a part was out of stock. They tried to give us store credit. Got a refund. Taking my business elsewhere to PLE, where the service is better.

Terrible sales service. 3 days since requesting express delivery and still not even dispatched. Won't return emails, won't answer phone calls and don't bother waiting in the phone queue, you get the pleasure of leaving a message after holding for 30 minutes! Not good enough. If you can't handle the sales volume stop offering the service or at the very least communicate something on your website.

Outstanding quality service. Prompt, friendly and professional. Solved an urgent solid state drive problem.

Awesome - Justin upgraded my sons computer then repaired and upgraded mine, both were done incredibly quickly and by listening to our needs and selecting appropriate components.

Unprofessional, dishonest, unacceptable.
Beware this company.

Was promised a 5 day delivery.

20 days later the order hadn't even been made. I was promised my the sales manager this would be rectified if i paid a $150 down.
In compensation they offered a 1 to 5 day speedy delivery and a free carrying case for my ordered laptop.

Sales manager went on vacation and 2 months in I received a refund and an apology.

They haven't paid their accounts with the distribution center and are making false promises that things will arrive that they can't even order. They just string you along.

When I finally spoke to the actual manager of the store he was apologetic and said he's as frustrated and angry as I am but there is nothing he can do but refund my money.

Phil the manager was the only honest person I spoke to. They company is a total f!ck around. Go to PLE computers....

I would give them negative stars if I could.

I should have had my laptop months ago.

Amazing! I came with a software issue, It could have taken few more days if I went to another company but I'm glad my sister recommended this place. Very good customer service. They fixed my problem on the same day.

Dusty.
Unorganized.
Customer service was awkward.
Great stock so just order online.

Ordered and paid for a part on November 23 was told I would receive a call or text when it was ready for pickup.
I actually needed it today, 3 months later, and had received no notification. Went into the store and was told it had never been ordered as they'd changed management - a common excuse I've seen on other recent 1 star reviews. My phone number wasn't even in the system, but luckily my untouched order was. Had to provide my bank details as they have to get it back from the previous owner - I don't feel like this problem should be pushed back onto the customer.

I have kept the details as I don't expect to see my money back without having to contact consumer affairs. Still need to order the part, but will not be going through Austin.
Extremely disappointed by the entire experience.

I have been with Austin Computers for over 10 years and had numerous computers built by them. I have always had excellent service and just recently from the service technician Justin who was extremely courteous and helpful in all areas of expertise. I would not hesitate to recommend Austin Computers to my friends and colleagues. Kind regards

Very good and quick service and fair price. This company deserves 5 star!

Fantastic service on faulty kit from ASUS with interstore support. Will recommend Justin, David and the team again.

I have been a regular customer at Austin Computers in Osborne Park for many years. I have always found the staff to be well informed and very helpful.

Yep probably one of the worst places for buying computer equipment from in Perth. I bought an Antec p180 case that had already been worked on, damaged and obviously returned to the store and then been repackaged for the next poor fool.

Low technical knowledge, poor expectation management and poor customer service. I selected Austin Computers in Osborne Park because the computer I was interested in was in stock. When I arrived the questions I had of the computer could not be answered confidently and the computer would take 2 days to put together, so I paid for the computer and delivery. 3 days later I called and was told "If we haven't called you it is not ready", but would look into it and call me back. The end of the next day I called and was told "If they haven't called me it isn't ready"... This time the conversation ended that it would be followed up with an ETA... Which it was and I was told, they didn't have the graphics card in stock and the PC would cost another $90... Which I agreed to and paid over the phone.. I was also told it would be delivered the next morning. The next afternoon I called... Apparently the computer had not been picked up for delivery... But they said I could come by and pick it up. So... And uber trip later... I arrived... None of the documents were ready and they were surprised when I asked if they were still going to change me for delivery... Although the wait for that decision would have been longer than the cost of the uber ticking away... So I said don't bother. When I got home the computer worked well.... Although the invoice description did not match the upgraded version I paid for. Not my best shopping experience.

Been shopping here for years. Shop is fine, Staff are knowledgeable , prices aren't anything special.
Website design is good but is extremely slow.
Tried website on mobile devices, different browsers, different computers at different locations with different ISP's. Website home page looks good but is basically useless. Filters take forever to respond. Two star deduction for a crap site.

Their return procedure is downright illegal. Informing customers that the decision to refund is based on the manufacturers decision to credit them. A further two star deduction applies for lack of customer service..

I have been waiting 7 days and have been told it would have been done 2 days ago and I'm still waiting and they even told me it would be done on a Sunday. I am quiet annoyed with this at this current moment.

Was sold a CPU that was opened. The CPU still had thermal paste residue on it. Contacted sales who could care less as they couldn't provide an appropriate remedy. Sales staff suggested I contact the service department if I have any technical issues with it while completely missing the point that they sold me a second hand product as 'new'. I'll be contacting Fair Trading.

So friendly and helpful! Thanks for the great service

Helped Us With A Drive Even Though They Were Just On Closing Time.

These guys used to be great... 8 years ago. Don't ever try to order online because you will be waited weeks upon weeks for an item which is supposed to be available the next day. If you do happen to visit in store, be prepared to wait because everytime a call comes in they will answer the call, regardless if you're next or if you're already being served at the counter. Absolutely horrible service. Go to PLE or even just order of ebay... Save yourself the hassle.

Great pricing and decent amount of the current hardware is kept in store.

Excellent service at an excellent price. Will recommend to friends and family.

Have been going here for years and with all of the competition available for computer equipment that speaks for itself really. Gets pretty busy on a Saturday

Best place all computer building or buy one that pre made heaps parts and service awesome great people deal with

We're a regular customer of Austin Computers. We've been buying computers, laptops and other gadgets for the last ten years at Austin and the service is always excellent. The price is always fair and affordable.

Great guy! Very happy with the service and the support! Thank you so much guys!

Thomas was extremely helpful and repaired a difficult problem very quickly over the weekend.

Friendly and helpful service desk that had the tools to diagnose a fault there and then. Happy to keep coming back time and time again.

Fabulous no fuss service. Simple problem with a simple fix. 2 hour turnaround!!

Excellent service, quick solutions and made me very happy indeed. It surpassed my expectations, Many thanks!

By far the most disappointing experience I have ever had with a retailer. I spent two weeks waiting for a keyboard and mouse to be delivered - express shipping paid for due to urgency. After several follow up emails and calls spanning over two weeks with no response, I was eventually told that the model I ordered was no longer available. My options - refund or order one of their more expensive models as there was nothing of similar value available. To be clear, price was not the issue here as we are talking $30-$50 keyboards. The service was poor as were the options or lack of options offered to resolve the issue for a disadvantaged customer
- especially given it was a result of Austin's incompetence.

Amazing service and amazing help with a faulty product from the manufacturer

The service was amazing, Justin worked wonders with my USB mishap and saved everything I thought I lost in such a short period of time, will definitely be coming back to these guys for any of my technical issues

Good cheap PC parts, always busy so allow some time to wait for staff

Competitive pricing, still continues with it's bizarre process of paying at the counter then picking up the goods next door.

Picked up my wife's water damaged Toshiba laptop earlier today. Very quick service. We are very impressed. Fantastic service and price.

Had a problem with computer booting up - suspected hdd failure. Ricky and they guys were efficient, helpful and answered all my questions etc. I could not recommend them more highly. Thanks a lot guys

Best computer parts shop in town. The go to place for value.

Great service, Good stuff! Thanks Austin Computers specially to Justin.

Solved my problem well within advised timing. Really pleased that they also checked the computer operation and found another problem that was resolved. Have to be happy with this!

Nice little shop where you can get everything computer and electronics related.

Justin fixed a PC prob at short notice for me. Situation was urgent. Very happy!

Very pleased and grateful for the excellent support I received from Justin. Thank you so much.

I received wonderful help form Justin. He gave me tremendous amount of information to try to assist me.Sadly after all his assistance I did not purchase anything. I highly recommend him .

Thank you Austin Computers for your great service. Will be back again if need arises.

Great service. We had a problem with a wifi router we purchased and after talking through the issue they replaced it with a different brand at no cost and it works a treat.

I very much appreciated the competent, helpful, professional assistance given by Justin.

The worst customer service ever at the Cannington Store wouldn't go back All their staff needs to be pulled into line

Very quick service, Brought my Mac to repair broken USB port and they fixed it promptly!

Do not order online, their website said the pre built gaming pc i wanted was in stock in all of their Perth stores but no one had one...

I am sharing my experience at the Bibra Lake store as you are the head office.

"I walked in requesting a quote. A Chinese lady asked me "how much money you have", I merely asked about credit term finance options, she laughed stating "we no have stock" then walked away and IGNORED ME. Its clear they have stock considering vast amounts of stock (PC components) is on display.. I am literally seething with anger for the way I was treated."

This is the worst company I have ever dealt with. They don't care about customer service. If you don't front up with cash then they'll treat you like some second class citizen. I suspect they may even be racist.

Just a quick and simple software upgrade on my desktop. Done in 20 minutes, very quick indeed! Had a great and interesting and funny talk with the guys at the shop while waiting. Great customer service.

Prices are among the best around, I've had poor experience with these guys in the past but this time the service was prompt and drama free

Deceptive advertising. I required a workstation, walked in to purchase a system which is advertised as "in stock". The salesman informed that its not in stock even though their website stipulates that it is. The salesman then said they're missing items for the build and asked if I'm happy to substitute the missing parts, I agreed. The salesman struggled to find appropriate alternatives stating "I don't know much about AMD stuff" while laughing it off. The experience was unpleasurable to say the least.

I had a few questions about other products in a suite of products which I was purchasing. Denis M had amazing knowledge of them all, was able to tell me the differences between each (which when you are buying for a gamer is rather important given I'm not!) and didn't make me feel like an idiot.. Which I really appreciate! Thanks heaps Denis.. I'll be back!

Good range with reasonable prices and great service. Open on a public holiday which saved my bacon.