AUSL Bologna Reviews

Thanks for the immense work done by professionals who have undergone 40 years of cuts and work in full pandemic with seriousness and passion

For the contacts I have had my experience of the service is positive.

Unfortunately I have to confirm that swab at the airport in Bologna was a mistake, excellent service, at a well-planned time but from the 28th you can not know anything, only that there have been delays and to wait. of the Hygiene Office, toll-free number we spread a pitiful veil, and being out of the region I can only hope that a result appears to me on the ESF or that they call. At this point I regret not having done it privately for a fee, it seems strange to me that there is such a disservice.

I confirm! Covid19 emergency managed in the Italian style, with minimal effort, shameful !!!
From positive potential after a quick test in the pharmacy, it took 2 days between the USL offices to book the molecular and another two days of USL offices for the outcome, risking to infect the entire neighborhood, on the phone 4 days no one answers !!! Embarrassing, disgusting and irresponsible !!!

Another Italian farce service, toll-free number 800033033 unusable, a recorded voice pretends that there is a service that never responds, in the light of new digital tools such as the FSE, very useful for functionality, if you have access problems, rest assured that I am all your cabbage, the only way is to go and queue at an office. Long live digital! Compliments!

We continue to call the toll-free number but no one answers.
A recorded voice says to leave the number we will be called back.
To date it has not happened.
We have to book an exam at home for an elderly person and we don't know how.
unbelievable

26 months of bilateral pluricavitary tbc sanatorium on the right severely disabled for registered service with identification number at the former dispensary then moved to via P. Pelagi is not included in the cases at risk then say that the covid affects the lungs but stop telling lies

In a city like Bologna it is inadmissible that in the face of an ordinance that obliges to carry out the Covid swab when returning from abroad, with the result that in other locations it is released in 1h / 24h, from 28/8/20 we have not to date no news or response; I contacted various toll-free numbers, sent requests for assistance via e-mail, opened tickets that advertised are resolved in a couple of hours, total silence.Moreover, traveling in 3 we need to have the result for everyone, if one were positive the quarantine for all three.
Citizens must have civic responsibility not to infect others, but where is public responsibility? you are not allowed to return to your residence (I am outside the region), to work, to loved ones, freeing yourself with a simple 'but isolation is not mandatory, it is only strongly recommended', and if after 10 days you knew you were positive ?
The online result is not available: the system issues an 'Invalid data' error, and then this OTP code is not indicated as / when / if it arrives. They report that there was a problem handling the requests, so I may not have been contacted even if positive?
The paper result will be available from 7/9, but it is 10 days and then where can you collect it since it is not indicated in the issued sheet?
Then, do not allow anyone residing outside the region to create it (I had mentioned it) as well as requiring them to go to a counter (the online procedures would serve to speed up, as well as avoid contacts), my FSE Veneto Region (obtained among other things in one day) does not provide for the uploading of reports from other regions.
So a swab to a resident outside the region how do you think you hesitate? Will I have to stay in Emilia Romagna until I can't go back?

I took the swab exam on Friday 28 August 2020. We are September 1 and not only have I not received the result but in the phone call a VERY SERIOUS data entry error was revealed to me: the result that could be linked to mine name (obviously applies to everyone present at the tampon) was wrong. Basically my report code, as it was transcribed, was the one reporting the outcome of another patient. This is what was described to me over the phone without the slightest sense of remorse and guilt, but verbally forcing me to remain calm and be patient even for over a week! Requested several times, it seems that the afternoon is not used to work after 16.00. Now I ask myself: a serious mistake, a considerable waste of time TOTALLY attributable to them ... but do overtime exist in these companies? so to say eh .. instead of working 5 hours they worked 2 more to solve a very serious technical problem is asking too much?
Not to mention the toll-free number, you first get in touch with Pope Francis.

It is not possible to stay on the phone 00:47:11 for information that is not present on the site absurd an hour on the phone to find out information