In a city like Bologna it is inadmissible that in ...

In a city like Bologna it is inadmissible that in the face of an ordinance that obliges to carry out the Covid swab when returning from abroad, with the result that in other locations it is released in 1h / 24h, from 28/8/20 we have not to date no news or response; I contacted various toll-free numbers, sent requests for assistance via e-mail, opened tickets that advertised are resolved in a couple of hours, total silence.Moreover, traveling in 3 we need to have the result for everyone, if one were positive the quarantine for all three.
Citizens must have civic responsibility not to infect others, but where is public responsibility? you are not allowed to return to your residence (I am outside the region), to work, to loved ones, freeing yourself with a simple 'but isolation is not mandatory, it is only strongly recommended', and if after 10 days you knew you were positive ?
The online result is not available: the system issues an 'Invalid data' error, and then this OTP code is not indicated as / when / if it arrives. They report that there was a problem handling the requests, so I may not have been contacted even if positive?
The paper result will be available from 7/9, but it is 10 days and then where can you collect it since it is not indicated in the issued sheet?
Then, do not allow anyone residing outside the region to create it (I had mentioned it) as well as requiring them to go to a counter (the online procedures would serve to speed up, as well as avoid contacts), my FSE Veneto Region (obtained among other things in one day) does not provide for the uploading of reports from other regions.
So a swab to a resident outside the region how do you think you hesitate? Will I have to stay in Emilia Romagna until I can't go back?