Audi Beverly Hills Review

My husband and I were interested in a particular car, but we entered the wrong building (the Audi Service Center). Regardless, Alex was very helpful in directing us to where we needed to go and escorted us to the exact car we wanted. Alex was very affable and considerate; he even looked for activities for my three-year old to do while we talked about the car. We ended up buying the car, and we couldn't be happier! Audi Beverly Hills has the best selection of Audis in the LA area. Alex was beyond helpful and patient throughout the entire process.

Great dealer. Service is great. Huge inventory with lots of choices.

Ronnie Johansen is the person you need to go to! He is so sweet, so honest, and he takes his time! I am a first time buyer and I couldn't have met anyone better! Go see him you'll leave with nothing but a smile! His customer service is beyond excellent

Farhad was my sales rep and my experience at Audi Beverly Hills was great. I would highly recommend purchasing your next vehicle at Audi Beverly Hills.

Sam and Amanda were wonderful to work with. I recommend them highly. Chris

Michael Tesh - thank goodness I found you! After very unsuccessful and painful dealings with two other Audi dealerships (that will remain nameless), I was about to give up. Michael was fun to work with, knowledgeable and provided solutions the others didn't even think of. I ended up leasing a brand new A5 and had originally been in the market for a pre-owned. I was in and out within a couple of hours and the whole experience was great! Michael is a true professional and you can tell he has extensive experience in the car selling business. Thank you.

Sogol Khan and everyone at Audi Beverly Hills were extremely friendly, helpful and professional. It's the first time I've ever purchased a car through a dealership and it was a much better experience than I anticipated.

Everyone there was so great especially Tony Siletti! They were all really good to me and I am in love with my new car! Thank you for everything.

Ken was extremely helpful. I was rushed, and he accommodated all of my needs/requests. Because of that experience, I will continue to use that location for my car's service needs. Thank you!

Wonderful service shown, not only to my car but to me too.

My experience at Audi Beverly Hills was fantastic. I just leased an new A4 and could not be happier. Lewis Cureton and the sales team were total professionals - never too pushy, knowledgable, and swift with providing me information to ensure I got exactly what I wanted.

Easiest car buying process I ve ever had. Purchased online. Worked with Allie and Shafiq who were extremely helpful and answered all of my questions. Transaction and delivery was very smooth and cannot recommend any dealership more than Beverly Hills Audi. Highly recommend.

Christopher Woodson is amazing! I truly feel like he cares about my car the way that I do... and I am a perfectionist! I would recommend him to anyone who wants the best service.

Hi - I came in late in the evening - just before closing - was greeted and taken care of by Daniel M. - He showed us around - spoke to us about the car I was interested in - when it came to the numbers - we sat with Arash - who cut to the chase - and the we made a deal . It was fast easy and very pleasant -
Next day - Daniel showed me all the little gadgets of my Audi A4 - and made himself available for all my questions - like I said - great staff - easy and fast -
Thank you.

This was my first time buying an Audi and Alexander Hoes was amazing in helping me out choosing a car that I LoVED! Alex helped answer all the questions I had. Very patient since I had my niece with me. I m so happy that I came to the Audi in Beverly Hills! Thank you Audi Team!

Customer service was excellent in the office, service center and rental center.

Best car buying experience I've ever had. I highly recommend Patrick Jones, he did a great job.

Had the inventory I wanted, weren't pushy or slimy, price was negotiated quickly and professionally. They produce a proposed purchase price for my trade in quickly. I left something in my trade-in and the salesperson (Gedrin) quickly retrieved my lost item for me.

Luis was very helpful going to all the options at Audi!

I was so impressed with the staff at Audi, Beverly Hills (especially Ryan Bradley)! They made the experience of leasing my Q5 (and handing all paperwork for my former BMW lease) easier than I could have imagined. In less than 2 hours I was guided to the car that best suited my needs, had all the paperwork completed and drove off in my brand new car!! I highly recommend this dealership and can't thank them enough for making this experience so positive. And PS - I absolutely love my Q5!

Got a great "no hassle" deal. I really didn't expect that the process would be this smooth and transparent. I HATE buying cars, largely because I hate dealing with car salesmen. My expectation was that a dealer in Beverly Hills would be worse--I figured that would have to drive to Barstow for a good deal. But I was wrong. I was surprised by the fair and straightforward treatment I got from Tina Carston there. She worked hard to find me the car I wanted and gave me a great price. I would definitely recommend working with her.

This visit was wonderful, Ken was a great service manager; honest, helpful and got us in and out fast (my car, and I).

Michelle Racine was FABULOUS! She offered the most competitive pricing and went above and beyond to make our experience quick and painless. Consistently, an excellent experience which is why we are repeat customers.

If you are looking for a good Audi Service Advisor, go find Ken Kritzer. He is the best.

Edit:
Nov.2nd.2015

I've speak with the customer service Treshy and she gave me a good follow up on my service. It seems I've made a mistake on going to the service centre on that Sunday. However, it is still confusing since it says 7pm closing on Sunday without notifying it is for the dealership across the street.
Alex also had a follow up with me later on yesterday and I am satisfied with giving him a feedback. I know I can be a very picky customer but I demand high in quality service when purchasing something very valuable and top tier. This goes both ways for the customer and the business to improve over time.

I am looking forward to the improvements made.

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coming to take a look. closed on 5pm on sunday when they say they open till 7pm on Sunday.

I also contacted them through their website. The sale service called me that they do have the following car with the specs that i requested:

Audi RS7
- Carbon optic package
- Dynamic package
- Driver assistance package
- Power closing doors
- Mirror housing in body color
- carbon fibre inlay
- sport seats

I repeated myself "are you sure you have these specs in your stock car?" and the sale said yes. Alex Burjakowsky send me a email regarding to meet with John Collins. I was really disappointed when I got there and met John today when he told me there was no such option on the car I requested that they have in stock. I drove all the way from Malibu to Beverly Hills Audi thinking they will have the car I wanted. It wasted my time and John Collins time. I wasn't really happy with the experience since I except more out of the buying experience in shopping such a high end car from Audi.

I bought my 2nd car there. Fantastic experience. Caring staff, first class all the way.

Thank you Reeza! You were super helpful as always!

Michelle was was extremely helpful and made my car leasing experience the best. It was quick and painless! I was in no rush really and was expecting the car with my specifications to arrive in October, but she texted me a few days ago and said the car that I exactly wanted was here! She did everything to hold it for me and I was able to drive it home later that same evening! Amazing. Can't believe I got it and with specs I asked for! Thanks Michelle!

I moved from Chicago to Beverly Hills and I must compliment Eric Smith the Service Director and his team at Fletcher Jones Beverly Hills Audi.
Eric is sincerely nice, friendly, knowledgeable and accomodating which puts me at ease knowing that my Audi and I are taken care of.
Thank you ~

Exceptional experience from start to finish. Greg Arouchanov will be my Audi go-to guy for the rest of my life. A+++ service. Excellent job all around. Thank you!

Hahahahhahah best cars that gives you pride and confidence to beat BMW at anytime hahahahhah

Their service coordinators are truly awesome. I dropped off my vehicle for 25k mile maintenance service and two safety recalls Thursday late afternoon. They buzzed me, texted me, and even emailed me the next early morning for readiness.

I picked up my vehicle in the late evening right after from work and the guys were still there able to assist me. They also performed a courtesy car wash after the work completed. No issues were experienced at this service.

Audi sent Jennifer to deliver my A3 to me and she was the perfect person for me! She had the patience of a saint and was totally unruffled by my being at the beginner's level technologically. Having been a loyal Lexus owner for fourteen years I was uncertain about moving to an Audi. Jennifer made the difference. She was a total professional and such a positive reflection of the service aspect of the Audi brand.

I got my beautiful A3 Convertible and had to write a review since it was my best buying/leasing experience ever.

I walked in with my friend without an appointment and Kami was available to help us and show us around. Such friendly, personable and professional customer experience I didn't expect, but was pleasantly surprised. After my test drive (I loved the car) he introduced me to Juan who is a sales manager. This guy is as awesome as Kami. Good vibe. He ended up giving me the best possible price out there (and I did my research) and I never felt pressured, uncomfortable or forced. I was in control of my negotiation and Juan just guided me very well and made my experience stress free and enjoyable (he is also very funny). Very friendly approach from him never made me feel like you'd usually feel talking to a car salesman. I usually get turned off when they try to sell so badly and when nickel-and-dime me, but he did not do that. After we shook hands on a deal I was send back to their financial office and met with beautiful financial manager Amy who guided me through singing bunch of documents and getting (not aggressively up-selling) the extra coverage I needed/wanted.

Btw. this dealership offers free car wash while youre leasing (just one of the perks of buying a car at this dealership) and their coffee & latte machine is wonderful. Open on Sundays too.

Kami also offered to deliver my vehicle (I couldn't take it that night) and gave me his direct phone number in case I have any questions. Once I took my car he followed up to check if I'm happy with it.

Also, I was at the service part of this dealership today (thinking I needed an assistance about some particular thing) and those guys were also so polite, friendly and helpful.

All overall great experience. Buy your car here, these people are super professional and make you feel like at home.

Very flexible with scheduling. Worked with Patrick Kennedy Service Writer and Chris Spartalis their Service Manger. My car was extremely well taken care of. Competitive pricing and additionally got me a Q7 loaner as it was Thanksgiving Weekend and we had family visiting. New Tires and front and rear brakes done. Car is as good as new!

creepy place , they wanted to force me in the car that i did not want...

Nabeel is fair, fast, and overall fantastic. I highly recommend Beverly Hills Audi. My experience could not have been better.

I wanted to say THANKS to the Sales Manager Michael Tesh at Beverly Hills. I bought my Q8 in the early of 2019, with his help I got a great deal that other Audi dealers (Santa Monica & DTLA) can't not compete with. 2 weeks ago, my entire car got a lot of tree dripping sap from parking in Venice Beach for like 1 hour. These tree sap are so difficult to remove. I texted Michal Tesh for help, he told me to bring back my Q8 to Beverly Hills, he'd take care of it. The next day I bought the Q8 back to Michael Tesh, he had Audi Team to do car detailing and removed all tree sap, so my Q8 looks like brand new again. Excellent services!! If you are considering to buy car/Audi, I highly recommend you to contact Michael Tesh at Beverly Hills first. HE IS THE BEST!!

It is sad that I have to give this beautiful dealership a 1 star rating. Yesterday I spoke with Aaron Neis to confirm the availability of a specific vehicle. Once confirming availability I explained that my drive was 2 hours long and that I was immediately on my way. I was given an appointment with Steve Drury. Upon arrival 1 hour and 55 minutes later I was told that the car sold by a sales person. Steve did not even come out to great me. My frustration is that I had an appointment, they knew I was coming from 2 hours away, they did not bother to call me to tell me that the vehicle sold to give me the opportunity to turn around. Instead I waisted 4.5 hours of my day. The icing on the cake was the sales person told me, well the person who bought it paid $35k over sticker as if that was going to make me feel better for my inconvenience. I understand that special vehicles are highly sought after but if the dealership is going to gouge customers with a steep mark-up at least give them the opportunity to know that before time is wasted. As a business owner in a service industry, I would be appalled if any of my clients were treated this way. I was informed by the sales person that an identical vehicle will arrive at the dealership in approximately 10 days. I hope this dealership makes it right so that I can change my rating from a 1 star to a 5 star.

This is an update to my earlier review (see below).

I contacted Chris, the service manager at Audi BH, and he asked me to bring my car back in so that the head mechanic could take a look. He was very nice and offered to fix my rear brakes for free, detail my car, and had a loaner delivered to me. Upon re-inspection, they found several errors had been made on their part. Chris was very apologetic and offered to comp not only my next service appt, but also my front brakes and an alignment. My car is under warranty, so I will not need a free service but I gladly accepted the brakes and alignment. I will be bringing my car back to Audi BH, thanks to Chris and his wonderful customer service.

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earlier review:

This review is for the service department.

Absolutely TERRIBLE. The first time they serviced my A3 TDI, my car was returned to me covered in hairline scratches. They tried everything possible to buff the scratches away, but my car has not looked the same since. Now the rubber portions are covered in white film from the wax, it has been months, and I have my car hand washed every two weeks. The wax is still there.

Last week, I returned to Audi BH for a minor recall involving placing an extra safety valve around the gas cap so that non-diesel gas is not accidentally put into the TDI tank. Well... my service rep at Audi BH called me and told me that I needed new front and back brake pads and all 4 tires. He said that my pads were at 3%. Given that my car is only 2 years old, with 17,280 miles on it, I thought it was odd - but what do I know? I purchased my Audi brand new 2 years ago (with a 6 year warranty) and assume I can trust Audi with my car. WRONG. Over the weekend I brought my car into 2 independent auto repair mechanics and they both said the same thing: my tires are fine. They just need to be rotated and - MOST IMPORTANTLY - my front pads are at 50%, while my back pads are at 25%. One of them even showed me my pads on my car, so that I could see for myself.

Also, Audi quoted me over $900, just for front and back pads. I called 4 mechanics throughout LA and no one quoted me above $500 for both front and back and that includes Audi brake pads.

If I could give Audi BH zero stars, I would. They lied to me and damaged my car. Unbelievable. You have been warned.

Outstanding experience! Since I bought my 2015 SQ5 from this spectacular dealership, I've had nothing but great things to say at both Sales and Service departments. Most recently, service advisor Ken Kritzer helped me with a last minute pinch. I am truly grateful to him as he is such a pleasure to work with. This was my second time working with him and I'd highly recommend him. It's very important to me to have great working relationship with the same advisor because they know both you and your cars history to make the workflow efficient. Ken Kritzer and the technicians behind him are outstanding!

Outstanding customer service - totally exceeded my expectations!

Great experience and amazing staff! Claude, Michael, Frank and Juan went out of their way to make sure I got a deal I was comfortable with. Thank you again....

If there is a phrase better than "truly exceptional", I would have used it. Maybe I could describe the service as truly, truly, truly exceptional to get my feelings across,

I'll leave it that way.

P. Dumandan

This was now our 4th Audi (3rd and 4th within 5 weeks of each other) and we just love the brand and the Beverly Hills location. We always deal with Jake and Eric and its always as smooth as it can be. They give us the best deals, best service, and get us in and out. Big fan of the whole team.

Wait time to pickup car is too long but otherwise service was fantastic

Terrible, terrible service. A complete waste of time. Only come here if you want to be ripped off and condescended to.

Had the perfect first car buying experience with Jae C. Thanks to him, all my questions were answered nothing was left un-turned! Perfect service - He went out of his way to make things easy and work for me- great hustle and thanks again!

Don't get your car serviced when they're busy. I mentioned a possible concern with my car to my service advisor before they picked up my car. When I picked it up, there were no notes on the invoice indicating that they looked into the problem. Also, although they sent a text in the morning after picking up my car from my home, they did not respond to my text at 5pm, and I had to call them to find out if my car was ready (and, at that point, they would not deliver my car to my home, so I had to go there to pick it up rather than wait until the next morning). I have no complaints about the actual service, just the communications and follow-through.

best dealership. great customer service. great deals for great cars.

Great staff but the process was not as fast as I expected but overall super happy with my Q5 and look forward to experiencing their customer service. Thank you Sam, Ryan and Sharon. Much ALOHA

Best car shopping experience ever! Sogol is the epitome of EXCELLENT CUSTOMER SERVICE. Audi Beverly Hills has a great selection and the staff was very friendly.

Chris was truly exceptional. He was courteous, got my car in on a very short notice, and explained everything very well. Also...he made sure I had a loaner car. Everything was quick and seamless. This was my first time servicing my car here, and I'm very happy I came. I am truly grateful! Thank you again!

My first time here I dealt with Santiago who was extremely professional and worthy of much praise. This past experience Harry was also an exceptional person to work with. He truly cares about his job and it was easy to tell that he enjoys working for Audi. So far Audi Beverly Hills has delivered amazing service, something that is hard to find these days.

My salesman, Andrew Dolmseth, was phenomenal. Attentive to my needs, honest, knowledgeable, professional, and personable. I highly recommend both him and Audi BH. The best experience I've ever had getting a new car.

We were looking for a Q5 and purchased one from Audi Beverly Hills. The sales rep and everyone were were helpful and friendly and helped us answer all questions we had.
Beverly Hills is not a place where one should go and negotiate and without us negotiating, they reduced the price for the Q5 we were interested in and made the purchase process quick and easy.
Thank you Audi..

I have nothing but great things to say about my experience here. Easiest car buying experience I have ever had. Jae, my sales advisor, was phenomenal. Got me a great deal hassle free and even offered to drop off the car for me. His manager, JC, also a class act. Will be a lifelong customer here. Thank you guys very much.

Top notch dealership! They are helpful every step of the way: from before you even step into Audi Beverly Hills to the drive home in your new car, we felt like family. Best of all, they keep their word, give unbeatable deals, and are a pleasure to do business with!

Ken is great!
I always feel comfortable when he's helped me out.

Thank you again

Had my car serviced here, it was a great experience.

They do it better than any other dealer, after you buy the car, which to me is the key component of business. Ken in service, always reviews the information with me to make sure I'm happy. They replaced my current vehicle when I dropped it for routine service (check up) with another Audi. Although it wasn't an A7, it was an Audi which was smart, because I'm so familiar. I felt more comfortable. I think they sell a lot of cars at this dealer because the cars are always cramming in... but they have a system that works for storage. After turning the car in, I had forgotten something inside my vehicle and the guys bent over backwards to make sure I had what I needed. Their job is not easy. But they do it well. This is my second A7 from this dealer. I would say I'm more picky than most. But I leave here happy and feel like my hard work is paying off when I see how important good service is to each if the employees. Thanks guys, and ladies!!

Quick & efficient service. I've had an ongoing issue with my rear cam and they figured out the issue and I was back in my car by the end of the day.

Jason Brown made my most recent service visit easier than i could have possibly asked for - and i greatly appreciated the exceptional experience. He was prompt, professional, and kept me updated with everything that was happening with my car. I will definitely be coming back to him for future service appointments.

Rock star treatment! My deal was handled in such a way that it was so easy for me. Mike Bradford found the perfect car for me. His team gave me the grand tour of everything this amazing car does. (I got the 2016 A6). Financing was so easy, i think that portion was about 30 minutes to sign everything and get my new car. PERFECT experience!

The service my wife received at Audi of Beverly Hills was exceptional. They were attentive, courteous and accommodating. Her favorite part of this experience was they kept her up to date. Thank you for your personal service!

Very pleasant, quick, and comfortable. Wouldn't have changed a thing
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Awesome experience, will come here again for sure. Transparent sales from the start to the end. Best car buying experience I have ever had.

Talk about great service, why did it take me so long to find them? My service appointment was prompt, the gentleman who helped me, George, was great, and they had a loaner car ready for me within minutes. Not only that, I had a question regarding my warranty when I returned to pick up my vehicle. It wasn't 20 minutes later and they actually followed up with a phone call.

I highly recommend them, and look forward to doing business with them in the future.

Ken took care of me well, the car was washed and looked great afterwards, and they provided me an Audi rental car.

George at Audi Beverly Hills was amazing! I walked in to test drive a Q5 as my old lease was ending and he immediately let me take one out for a test drive. I told him the options I was looking at and he had the exact car I wanted brought in from one of their lots. The car is perfect and George really made the experience feel fun and easy. Highly recommend this dealership and George!

Carlos helped me when I needed to service my car. He was very helpful, communicative and a pleasure to deal with!

My salesperson was Alina, she was great. Very welcoming and helped me find the car that fit my needs. She made my first Audi purchase a great experience, I appreciated that very much.

Overcharged and Underdelivered

In mid November 2019 I located a great deal online for a 2019 certified pre-owned A6 at Audi Beverly Hills. Being that I live in Texas, I engaged with Audi BH online to express my interest in purchasing. They told me I would have to fly to them to purchase in person. Though it was a huge inconvenience and added expense, I obliged. Little did I know that was only the beginning of what would be a long list of issues with them

My assigned salesperson was Hessam Ehsani, and his manager was Steven Drury.

My first issue they refused to honor the Certified Pre Owned designation listed in their ad. Steven said it was a mistake and if I wanted my car to be a CPO (an additional year in warranty), it would be an additional $3000. After several minutes of back and forth, they finally agreed to honor their own ad.

Next issue My offer sheet included $2000 shipping fee from California to Texas and a $350 document fee that I was told was for the cost of overnighting my temporary permit and license plates. When asked why shipping was so expensive, I was told it was because shipping out of California specifically is painfully expensive due to regulations and that the fee was non negotiable and that I would have to use their shipper. This despite the fact that in the days leading up to my arrival the internet sales person told me my shipping costs would be about $900 - $1500. Steven would later refuse to honor this initial estimate, saying his internet rep Sasha was not authorized or capable of finding an exact shipping price (even though I was able to get my own shipping price over the phone in their office In under 5 minutes). Speaking of which, when I did finally look up the cost of shipping with my own quote, it was no higher than shipping to or from anywhere else in the country and I was able to get a quote for $999 for a fully covered trailer from Beverly Hills to Dallas . Half of the $2000 I was initially quoted (Steven would later drop it to $1650 as a courtesy since they took so long w/ the purchase I missed my flight home and had to get a hotel overnight). Unfortunately by the time I found my own quote for $999, Steven had left and the deal was being signed. When I later called Steven about what I found, he said he would call me back and see what he could do about reducing the cost... I would never receive that call back.

Next issue When my car finally did arrive, it was clearly not shipped in a covered trailer. Indeed, it was shipped in the open through the Arizona dessert. It arrived caked in dirt and sand in the dead of night. It was under these conditions that I was required to inspect the car for aesthetic damage (a near impossibility) and sign off.

Next issue My car was sent with a single key. I asked for a second key and they agreed to order and ship another key. Problem is, when I went to get the key programmed my local dealership charged me $86 for that programming. When I asked Audi BH to reimburse me for the programming charge, I received silence in response.

Next issue As of the writing of this review, I cannot legally drive my vehicle. My temporary tags expired yesterday and despite paying $350 for some FedEX document shipping fee, they did not send any additional temporary tags and I do not have my Texas plates. I literally cannot drive my car legally this very moment, because of the negligence or incompetence of Audi Beverly Hills and/or whatever suppliers it uses for this "concierge" document service.

Overall Audi Beverly Hills made what was supposed to be a joyous occasion, a huge and lasting headache. If you re on the market for a new Audi, whether in California or outside of it, I highly recommend you steer clear of Audi BH.

The best thing about Audi Beverly Hills is my Service Adviser Jorge. I've never experienced such a high level of service from anyone in any service industry. He simply goes the extra mile every time.

Thank you for all your hard work Jorge. Five stars.

Update 5 down to 1

It's been several weeks after I purchased my car. I had a great experience until I emailed Billy, the sales person and the parts department regarding using a Costco coupon to purchase accessories, which I was supposed to receive on the day I signed the docs.

I told Billy that I haven't received a reply yet from the parts dept and below is the exchange of emails.

Billy "Did you try calling them directly? It's a lot quicker."

Me- "Not for me...can you mention it to him?"

Billy "Well its quicker for us over the phone than email. But I'll let him know to reach out to you."

Me "It's all about customer service... I'm busy @ work and I don't have a desk job so I don't have time to call and be on hold plus how will he see the Costco coupon? Also, if a client tells you that it's convenient for him or her to communicate via email...Just agree and assist them in anyway you can."

I guess after you purchase a car from Billy, customer service no longer exists!

His manager reached out to me and he completely understood my frustrations with Billy's immaturity and his lack of customer service skills. It'll be a lesson learned.

That's unfortunate for him because I was shopping for a Q7 for my wife.

Several weeks have passed since I posted this review. I've received my accessories @ the FJ Audi in Fremont, CA.

Shafiq Hamdan...THIS GUY!!!! Dear Lord! He was able to pull in a crazy month end deal to get this done. Just a great sales job and "hearing" the customer vs. the old "let's shove them in this" but this is also why I was referred to Raj. True pro. Excellent sales experience. Highly recommend. Nice assist from Management to approve this insanity. However, it all starts with Shafiq Hamdan.

MY EXPERIENCE WITH BEVERLY HILLS AUDI WAS GRATEEEEEEEEE!!!!!!!

I walked in, found the car i wanted, quickly negotiated a price and we drove off the lot all within 3 hours. Everyone was first class and we will be customers for a long time.

Samuel Aceves was fantastic! He was thorough going over everything when I dropped my car off and he was able to get the service done by the time I requested, even a little bit beforehand! Samuel has great customer service and I look forward to requesting him next time I come in.

Having a shuttle both ways; to and from the dealership is so helpful and much appreciated. The shuttle was in great condition, it was a brand new car! I've been in other dealership shuttles that are run down, smell and are packed full of people and I am so thankful this was the complete opposite of that!

Everything went pretty smooth other than the finance manger playing hard ball and haggling about a small finance charge for APR. My last Audi's I have gotten the 1.90 APR but this time he was trying to play me for a much higher percentage. They new exactly what I wanted but neglected to listen and kept playing the typical dealership games. I finally left without a purchase and was driving away when my salesperson came running out in the middle of the road waving papers saying they will do my original deal. I felt embarrassed for the salesperson and decided to make the purchase. Other than this, everything went very smoothly. I even had brake issues about a week after, and the manager Jimmy took care of my concern. All in all, I had a good experience and would recommend them to anyone.

This is the second time I've purchased a car at Audi Beverly Hills this year. And I say a second time because my first experience working with Hunter Wilson was beyond exceptional. Like the first time around, Hunter was extremely knowledgeable and fair with his pricing, as well as helpful in finding the right model and options that best match our personal preferences. What seemed to be an arduous process from start to finish was surprisingly headache-free, granted Hunter was a likable guy and awesome at his job.

I am more than confident that I will be continuing my business with Audi in the future. If anyone does decide to purchase, Hunter's your go-to.

An amazing customer service experience from the sales personnel Hessam Ehsani . Highly recommended if anyone looking to get the car from AUDI BEVERLY HILLS. He made the whole procedure smooth as butter and damn quick.

Scottie Christian is by far THE BEST service rep I have ever had the pleasure of dealing with at any dealership/service center. Scottie answered every call I made and strove hard to get me the answers to the questions I had. Scottie went above and beyond the call of duty, numerous times.
My wife had the same experience and upon finding that Scottie is new in town, is interested in meeting him and his wife for dinner. Truly a rare experience. I enjoyed the text updates and direct access to Scottie and his expertise.
Thank you Audi Beverly Hills for hiring such an experienced individual as Scottie Christian.