Atrápalo Review

They are scoundrels of care, the activity could not be carried out in any of the 4 days in which I was with my girlfriend in Almeria and they do not return the money, and that I paid up to a policy for possible incidents! But it seems that this policy is only for cases of accident, send eggs! Some great teasers.

Nefarious service, they sell you the ticket, they charge you the reimbursement insurance and when there is an unforeseen event, then they send you to the train or flight company to claim there ...

This is a scam they give you a final price all the time you enter the data and payment and nothing changes after giving it final they charge you more in my case more than 50 and they do not give you any explanation and the problem is that they do not you can cancel anything because you lose everything BE VERY CAREFUL WITH THESE THIEVES because claiming later is impossible first and last time I use this service and nobody would recommend it

You can not give 0 stars, but a platform that allows customers to be charged and at the end of the purchase process tell you that the reservation is no longer available, but that the charge reaches the bank is ... I have no expression, for that

I just sent you some of the photos I made to Ludovico Einaudi's concert last Monday ;-))) It was lovely!

SCAM, I bought 10 tickets for a magic event for children, I took insurance due to a covid situation, suddenly they cancel the session that had tickets, they don't change my schedule, they give me money back, but the insurance stays, when they cancel them, amazing!!!!!!!!!

Nefarious They are scammers when it comes to changes ....... They wash their hands when they have failures on the web ... They pass the ball from one to another ... Anyway ... Never again. .... You have lost customers on my part

Scammers !!!
I bought some tickets for the theater (with Covid insurance included) I had to change them due to mobility restrictions, but they forced me to buy others to return the previous ones, I had to buy them and more expensive because the others were already bought and now they return me the money from the previous ones with a voucher for the same work !!! In other words, I have three tickets already purchased that have forced me to buy and I don't know if I will be able to go due to future restrictions and the reimbursement voucher they have given me is only compatible for the same play, in the same theater !!!! I have spent a fortune with them and they have robbed me !!! I feel ripped off !!! Don't spend a penny with these people !!!

They are scammers ... I bought a train ticket that said 17 euros and they charged me 27 .. it was cheaper to buy it directly in renfe and also you can not cancel the purchase

It is inadmissible that in a State of Alama in which the country is located, they do not accept reimbursement for travel and shows. After an infinity of claims they propose me as a solution to accept a "voucher" worth 27 when the management costs for the trip reservation were already 44.11. Let's see if they understand that not being able to enjoy the trip does not depend on us but on a global situation. Large airlines return it without problem ... SHAME.

"PESIMA" customer service.
I made a reservation in March and it was canceled due to the closure of the Hotel, to date my money has not been returned, when it is being said that they have an obligation to return it.
They give me a voucher that I can't use when I want to make another reservation .... what a coincidence !!
In the end you will have to denounce, arta of being teased.

I just bought a ticket through their website and the experience has been so unfortunate that I have been forced to come here and leave a little star. You have a disastrous user experience and a terrible responsiveness. I gave to buy and the web did not respond. I WANTED TO BUY AND I COULD NOT. I had to change my browser, I could not buy in Chrome, nor in Safari. Make an audit to the web, IT IS MISSING.

Be careful with the prices they publish, they are not entirely true, in the case of the tickets for the exhibition of games of thrones in Barcelona that they advertise so much you can find with what I show on the screens below, that the prices correspond to the tickets for children ..... for adults there is a small difference. When you show your disagreement about the prices the answer is: "The price in the e-mail does not specify that it is for children, but neither does it indicate that it is for adults at any time, it only informs that the price from is 10, which it belongs to the cheapest entry. ", so you have to be alert.

Business hours of 9 in the morning they say and at 10 and they say that they are not in the office

After almost a year trying to recover the total amount of a trip contracted with Atrapalo, they told me that the flights should be claimed directly from the companies.
When I was able to contact one of them, they told me that 4 months ago they returned the amount to Atrapalo.
They have not sent any communication in this regard, the amount being the flight.

MY CLAIM: REIMBURSEMENT OF VACATIONS NOT ENJOYED BY IRREGULARITY IN CHANGE OF DATES.

It is great to catch it for both shows and excursions. Worth it!

In April I made an online reservation for an aparthotel for the summer, where it said that it was paid on July 30 and free cancellation (I have the screenshots). And because I used a 5 bonus, without warning they take all the money from the reservation ( 1,695.93).
I cancel the reservation the same day and I see that they do not pay me the amount, I claim them by phone and email and they tell me that they give me a voucher with that amount for a future reservation but that they do not return the money, due to the covid-19 . I tell them that at no time do they warn that they give a voucher, but that it puts Free Cancellation and I send them the screenshots, but they tell me that they do not return the money, that I settle for the voucher.
They are thieves because it is a very high amount and I want my money !!!

They charge you much more than the price they inform you. Then you claim it and they don't give you any help. Scammers!

They are NO SHAME, more than 1 week trying to return some tickets to a show in Madrid, after a pandemic and the state of alert they tell me that they do not return the money for those tickets when I PAYED additional insurance I will NEVER buy again tickets with them and much less recommend them to people ... They are obliged to return the money in the same medium that was paid to me I am not worth a gift voucher when I already took my 2020 vacation for that trip ... NO COMMENTS .

I speak from my experience with Roberto, and I must say that I had an absolutely exquisite, attentive, responsible treatment, ensuring that everything was perfect. A luxury to be able to count on him. Thank you

THIEVES, SCAMMERS !!! THEY DO NOT PUT THE FINAL PRICE UNTIL YOU HAVE PAID IT !!!! AND IT IS THAT THEY CHARGE YOU 50 EUROS MORE PER TICKET, THAT DOESN'T EXPLAIN EXPLAINED IN ANY SITE UNTIL YOU ALREADY PAYED IT. HERE YOU HAVE A LOST CUSTOMER AND ALL MY FAMILY AND FRIENDS.

I want to publish my assessment because I see that the vast majority are bad and I do not doubt them, but things must also be said when they are going well. I made a reservation for a hotel in Ibiza to go with my family and the price has been the advertised and the perfect hotel.

When you have a problem, they can't always help you. On the one hand, I knew that I took a risk when buying some tickets and now I have to return them, I cannot cancel the purchase. On the other hand, the search for seats is uncomfortable and wastes your time.

Good prices and bargains if you search well and with time

Simply a DECEPTION, I have used it in some occasion and always the same, they announce a price to you and at the time of charging you increases, either for expenses of card management ... etc, there is always a reason. The last thing is to acquire some renfe tickets, exactly Advant, they announce you 45 final price and when you make the payment they have charged you 61, 15 euros ...... if the purchase had made it through the official website of Renfe, the savings would have been 10 ...... CAN YOU MEAN WHERE IS THE OFFER? Do not fall for publicity stunts like OFFER.

Es algo unico, no se puede contar hay que verlo y experimentar las sensaciones que se generan. Es el primer espectaculo de Luis y Minerva que veo y seguro que no sera el ultimo.

The same thing happened to me as the 50 previous comments ... What a pity that such a large company has to do business this way ...

Poor service, only problems, sell without knowing that they sell and then there is no possibility of claim, do not buy

They mark you a final price and if you do not choose the means of payment visa I do not know that they steal 10

They are scammers. They deceive you with the prices, when you have finally bought them they may have gone up much more.

I do not buy with them ever again.

I put a star because you can not put zero ... very disappointed!
My family gave me, in November, a spa activity that apparently expired in 60 days (on 01/01/19). I, between Christmas parties and others, did not see the bonus until February 7. I call the 8 to explain the problem and that they gave me a solution, and their answer is that they give 30 days of courtesy (until 1/02) and that it would still be expired. I asked for an extension or a voucher, explaining the very short term and that they took into account the December theme, etc ... and there has been no way.
My advice: to buy on any other website. They have been very creepy!

I must admit that when things are fixed and they solve it, you also have to put it. At 9 in the morning I was about to write a 1-star review for an issue that had happened to me (I had canceled a hotel reservation and it seems that I had two profiles and in fact I had not done it and they had charged me almost 400 euros) but after talking to a certain Jessica ... she has sorted out my ballot. I have explained the situation to you ... you have understood it and just when hanging up I had already reimbursed the full amount. I really appreciate that there are people who help solve the problems that another person generates. I do not know if I will buy tickets to the theater or not for catching it, but I am satisfied with the resolution of my incident.

Rip off. Fake discount that is not applied at the end of your purchase. Charged me more and not reimbursement. No cancellation. No customer service. No money back. Fraud

Too bad there are people who live to scam other people ... is what happens when you buy a plane ticket in Atrapalo. Mark a price and they will upload it since you have entered the data of your card and you can no longer cancel it. The few good reviews they have must be from their cousins and friends of the town ... Oh and the community manager only responds to the few good comments ... I won't be able to know what to answer ... Saluditos;)

My mother, how do they put you in the reviews? It does not surprise me. I just bought a gift voucher and it turns out that you have to enter hotel by hotel, do all the reservation entry process to find out if the voucher is in that hotel. Super operative, go .... Disappointing.

The management is terrible, and the website needs to be improved a lot. It is light years from its competitors.
I will not use it anymore.

For many years I have hired my travels by Catch it, and I have never had any problems, but this summer I felt totally scammed. I hired an apart hotel in the Cala de Mijas that according to his description was next to More

They are scammers, false and misleading advertising, what they offer is terrible and the customer service is painful ... do not spend any time using this, use Groupon the times I had any problem, they gave me my money back here, it is seen that they are about to melt, no they drop a euro even when what they sell does not match what they promised a disgusting company and people can tell that they do not want to work for this attempt at cheap copy of similar companies

nefarious customer phone service. Everyone who picks up the phone tells you something different, the call is cut off, they hang up, they leave you on hold. The fact is that they don't solve anything for you.

Buying 2 tickets from BCN - Madrid, a price of 124 comes out, suddenly jumps to 133, and on top of that we pay 16 of management costs. It does not warn anywhere. It is the last time I buy from them.

They do not act as intermediaries, they just take out the plane tickets in your name, if there are any problems they wash their hands, they also do not let you cancel

I hired with Atrapalo the rental of a car to the Easirent company. And accident insurance hired Atrapalo. It cost 147. When I finished the rental I saw a charge on the credit card for an additional 607, for services I had not requested. They say it's Easirent, and in Easirent they don't even respond. I noticed that they would put legal rental companies on their website. They should remove Easirent from their website and take responsibility for the fraudulent charge.

Search but be careful with the commissions of the tickets

Book some tickets, the day before they send me remember you have a plan, I arrive at the theater and closed, call them and they do not respond ... What machines you are, dedicate yourself to catch it that escapes you

FRAUD!!! We bought some 135 airline tickets and when we entered the details of our card and the purchase could no longer be canceled, we get that the payment is 190. We have written to Customer Service and they hold that we did not have the type of card that made that discount (they do not notify at any time that this price depends on any discount). If when you make the purchase it marks a price and as soon as you put your card the price goes up without being able to cancel this purchase, IT IS A SCAM. In addition, from Customer Service they have stopped answering, because they are not interested ... DO NOT BUY ANYTHING ON THIS WEB.

Scammers-scammers, you would have to face your face with embarrassment, reservations at a price and at the last second they charge you 18 for paying with a Visa card, incredible your hard face! But calm that it will not happen again, never again ... I hope that one day you sink into misery.

Cai, it is true, for saving me a few minutes I bought 5 theater tickets by catching it instead of buying it directly on the official theater page.

The story is a bit long but what surprised me is the way in which he repeatedly held his own clients responsible, (in my case a theater) for everything.

Both as a supplier and a client, I would try by all means to find another alternative.

A greeting.

I bought a plane ticket through catch it. The flight has been canceled and they do not want to return the money, bonus or anything. Wash your hands. AIRPLANE TICKETS AND HOTELS MUST BE BOUGHT DIRECTLY WITH THE AIRLINE AND HOTEL, NEVER ATTACH IT. Because if there are problems they wash their hands.

Absolutely unpresentable. Attention to the fatal client. I certainly wouldn't recommend ANYONE to book with this rabble.

On April 3 I booked an apartment hotel for August to pay in July with free cancellation and insurance. They take away the money right away so I cancel the reservation, but instead of giving me the money back they give me a voucher that I don't want! I want my money and they don't give it back! This is a nightmare. They are almost 1,700 and they do not return them to me! They are swindlers and liars

Totally disastrous in the treatment and most serious of all THEY DO NOT WANT TO RETURN THE MONEY of the cancellations that originated from the covid-19 With this attitude, in addition to being in breach of a law that forces the return of money, other reserves will be lost that from now on they can be done again. The treatment of the long-suffering consumers who hold our money miserably is unpresentable. I hope the relevant authorities take action against these people who deny us what is ours. I give this attitude another name; but that I keep it for myself. Ah !!!!!! I forgot, Caminito del Rey is of course closed but these gentlemen do not return our money with that. What do you think? Nice right? I give them a star because there is no less, but they don't deserve it.

I give the note from ZEROOOO to ATRAPALO. I wanted to buy plane tickets. They put you a price and when you pay they put you the initial price, when you look at the confirmation, you realize that you have paid 30 euros more. You have chosen your name well, so you can catch your clients. NEVER BUY AGAIN ON THAT WEB PAGE.

On Friday I made a reservation for Saturday for the restaurant El Horreo de Sant Antoni de Calonge. I received an email confirming the reservation with a 40% discount on the menu. When we got to the restaurant they informed us that they have not been working with trapalo for a long time and we had to pay the normal price.
How can I send a reservation confirmation with the discount if it does not exist later? A TIMO !!!!

I'm scammers. And the unfortunate phone service was even laughing at me.
They force me to pay more for the flight and they tell me otherwise I can not fly

They put an initial price, and when you make the payment they indicate that it is the last room and they make you pay more, you go back to the page and they offer again the same cheapest room again. Deceptive advertising, I do not put a 0 Because there is no ...... It's a total scam ......

August 7th. At the door of the Arriaga Theater in Bilbao. 11.30 in the morning. These are the data for an activity that we had scheduled: Guided tour of the city center. At 12.15 there was no one, just people from other tours with better luck. Catch him blamed the operator and the operator Catch him. Calls and emails, headaches in a few days of relaxation. I would bet that it is the fault of Atrapalo because it is not the first time that something of a vacation bothers us, but it will be the last. For the Activity I paid 32 and they did not refund the full amount. And I still get an email with: How was it? Tell us about your experience ... anyway .... I'm going to reply to the email

This company is not to be trusted, I bought some Spa tickets in a hotel to enjoy in June with my partner, and I call the hotel and it is closed and they do not know when their doors will open, I have asked for the cancellation and they tell me that they do not return me because I have up to 3 months to enjoy it.
Although I have taken cancellation insurance, they tell me that I cannot cancel it, wait until 3 months to use it.

This is a hoax

Terrible customer service. Deceptive advertising, unfair competition. Misleading consumer behaviors, misleading omissions, poor customer treatment.

I bought some tickets to see a play, and when I have already paid they send you other tickets for another play. I call customer service and they say that it can't be that they get that I have bought for those who have sent me. Of course I will not take anything for Catch it again

I buy some tickets for a show, with cancellation insurance, after two days they tell me that it does not take place at the chosen time and day, they give me the money back less the insurance money and so far everything is correct. They continue to advertise the same show on the day and time that they tell me it is not held, it seems that they have a covert way to get money out of insurance, five euros. With many like me they get a good slice.
They didn't seem serious to me, so don't count on me at all.

Be very careful with this company of scavenging vultures. Always demand the rules or conditions of the requested service before paying anything if you do not want bad taste surprises. They are very friends with other people's money. Once charged, they do not want to return it even if they are not right.

Horrible experience buying activities in Catch it. If there is a problem, they wash their hands. Customer service has a very white attitude and does not help at all.

They are scoundrels I made a reservation and paid for a room with a sea view and I am enjoying a standard, but when I return I will send an email as I have been told but with the relevant complaint.

Very good discounts and management. But I worry that bad reviews about some activities do not publish them ...

A pleasure to work with this team so fast, flexible and close to the client. I will repeat without a doubt

We went on a honeymoon to London, Disney Land, Paris and Rome.
We hire flights and hotels with Atrapalo. We arrived in Paris and we didn't have a reservation at the hotel, I call and the solution is for me to pay for the stay, and I do. After 3 days, I had to call again for a refund and they did. We arrived in Rome and not only did we not have a reservation, but it was canceled. Find a nearby hotel with availability that is also on the "Catch It" records. Call and we reached an agreement, that they contact the hotel to formalize the payment. I was offered a compensation (transportation by limousine to the airport), which I could not enjoy because I was NOT with confirmation of payment of the service.
In summary:
The customer service went to the trouble of trying to solve various problems ("apparently").
Your provider ("the one who has to pay"), had very very little availability and therefore little availability of payment.
They responded by reimbursing me the amount paid and paying for the hotel change.
The low score is not a dish of good taste, during the "honeymoon" to be worried about whether you see yourself on the street at each destination, hooked on the phone to claim and checking if you have money to end a trip, priori should be unforgettable.
PS: Everyone can make one mistake, but three ???
PD2: I hope that if I am forced to meet with you in the future, there will be more formality.

They are scammers.
THERE ARE SCAMS A PRICE APPEARS TO YOU AND THEN YOU WANT TO CHARGE THE DOUBLE.

SCAMMERS, THE MONEY DOESN'T BE RETURNED FROM THE IDA.
FOR THE RETURN YOU MAKE YOU PAY THE DOUBLE OF THE PRICE THAT WAS DISPLAYED.

Good offers and great variety of categories. I have taken several promotions comparing prices and I have got good offers.

Some unpresentable !!! I have canceled a trip to disney paris due to the covid 19 issue (it has been disney who has canceled the trip because the park is closed) and they do not return my money, they give me a voucher due to the situation .. A shame !! ! And that I hired a cancellation insurance !! A scam !! If you happen to hire anything with them!

Big scam!
Make a favor of yourself, avoid this website at all price!
They show a lot of beautiful pictures of hotels with best reviews! After the payment, they send you to another hotel called annex and you have old rooms, they have zero similarities with the picture you saw.
When you contact them and to say hey, this is not what I wanted, they tell you too late.
Atrpalo and Catch it are same companies, just never trust them.
ARNAQUEUR

Do not try to convince me now, because I put a bad note, I exachanged around 25 message and you spam my boxmail with the same answer.

I have always booked with them and so far no problem where I have been doing well without problems at the hotels where I have been. If you do not fail me I will continue booking with them.

Bad customer service, they do not provide solutions to problems and the website leads to errors and confusion.

Fraud. On the website they indicate prices for flights with interesting offers and then they charge you 20 of taxes and 9.90 for electronic ticket , when they buy it through the company's website they do not charge you anything. In addition, as much as they say that everything is on the web, they do it in such a way that you realize that you have overpaid when the bank takes your money. Obviously I had no idea that this was so, but seeing the comments on Google, I will put my claim directly through the OCU.

Now they do not return the money that they charge you for the reservation, when it is free cancellation.

The super attention, the online management of the different trips we have made, both for companies and individuals, always great. We have been using it for several years, for ourselves and to give experiences to other friends and also to clients. On a couple of occasions the platform gave us an error that was fixed the same day, a ten!

In El Llantiol. The Cardinal Points work is great. I have had a luxury. Great venue, great cast. HUMOR of the great. We must not lose sight of this group of actors

I was going to buy a round-trip AVE ticket BCN-MADRID for 109 euros. When going to make the payment with the card the amount without notice was changed to 145 euros. Good luck that I realized before.

I don't give less stars because you can't, it's a shame how they have behaved. I had to cancel a theater ticket due to the confinement, they offered me the option to change the date, but when they finally extended the restrictions and I gave them a date, I did not get a response from them anywhere. Neither via mail nor by phone. On the phone they only tell me that I have to wait for them to answer me via email and that after cutting off my call several times. I've been waiting for almost two weeks. The work is finished shortly, and even so they do not give me solutions. They also do not give me the option to return my money. A total shame.
Edit:
The day after posting the review, they called me and solved the problem by offering me a new date. I have to say that the person who called me has been very kind and very sorry for the incident.

I am very happy with the service, I had booked a trip with them but due to the pandemic it could not be done. The treatment they have given me has been very good and they have helped me at all times with the necessary procedures for the cancellation of the trip.
Highly recommended