4 years ago
I would NEVER call them again. I went against my b...
I would NEVER call them again. I went against my better judgment when I called to request a service call and the woman could not communicate or accept communication regarding the problem because she wasn't a tech, but she requested a credit card authorization form before proceeding. The next red flag was that I had to call them the next day after sending my credit card information in and then was told that a tech would be out in 45 minutes, however, we never communicated what the equipment was and what the problem was. The tech arrived at the store and stood around and did not make the employees aware that he was there on a service call and the tech did not know what he was out to diagnose. The employees were bewildered by his lack of knowledge that they called me over the phone to talk with the tech, when I told him what the problem was. I arrived at the store and he told me what was wrong with it and he was seemingly doing research on his phone for a part or further diagnosis. This occurred within 30-45 minutes of his arrival. I left him in the restaurant around 2pm. When I arrived at the store (now 3 days after my initial call) there was an invoice on my desk for $240 and the freezer was not working at all and ice cream and other contents had melted all over our floors. Once again, I called the company and they were no help. I was told that I would be receiving a quote. A quote?, I thought. The freezer is now completely unusable, I'm initiated all communication, we're 3 days in and I have a bill for $240. I received a "quote" the 3rd day for the part and labor for $231. I called to clarify that the charges would be a total of $231 and that the diagnosis charge would factor into the labor and repair. I was told that these were 2 separate charges and I could take it or leave it because all the companies in the area charge the same way. Ryan, then told me that the charge for 2 hours of diagnosis (including the additional 1.5 hours after the tech told me what was wrong with the freezer) was because the tech temporarily adjusted something so that I wouldn't have air that is too cold blowing in the freezer. I did not ask or authorize for that temporary adjustment because we need cold air in a freezer over warm air. I disagreed with Ryan about other companies charging for both the diagnosis, labor, repair and 2 travel charges. I know that reputable companies will remove the diagnosis charge and only charge for the labor if we use the same company for the repair. It's 4 days in and I initiated all communication, no one responded to my complaint, 2 employees at Atlanta Equipment refused my logic, disregarded the fact that I can't use my freezer after the tech "temporarily" changed something and I have one charge on my credit card for $240, a quote to fix it for $231 and the freezer brand news costs between $400-$600 and I'm still without a freezer, but I have a 4 day headache because I had to deal with this nonsense. I put in my phone to NEVER call these people again.