We had an incredibly difficult time getting some gaskets and heat strips installed. The initial work order was placed in June. It's now January and we still don't have our equipment properly fitted.
Great people, very knowledgeable about refrigeration and kitchen equipment
Thank you Atlanta Equipment Company for keeping my kitchen running. Recently we had a small issue that we were trying to self-diagnose. Your technician arrived quickly, diagnosed our problem, ordered the necessary parts and came up with a quick solution to keep us running until the parts arrived. Your diagnostic fee, technician time and trip charge were fair, as was the estimate to repair our equipment. Thanks again for all of the help.
J Restaurant Group
We highly recommend Atlanta Equipment Company! They make the repair/installation process of HVAC/Refrigeration equipment simple and easy. We never have to worry about them getting the job done right. They always go above and beyond to treat their customers right and they are very fair and honest.
Atlanta Equipment is a great, customer focused business. Their staff was friendly, helpful and extremely knowledgeable. They made an emergency repair on my refrigeration equipment and ice machine and saved me from having to close my business for the weekend. The Technician showed up on time and was extremely attentive to our problem and answered all of our questions. Atlanta Equipment was reasonable in their fees and itemized each item. I could not give a company a higher recommendation!
If you are looking for an honest, dependable and knowledgeable company for refrigeration or kitchen equipment repair then Atlanta Equipment Co Inc. is the company to call. Great people and friendly service.
I would NEVER call them again. I went against my better judgment when I called to request a service call and the woman could not communicate or accept communication regarding the problem because she wasn't a tech, but she requested a credit card authorization form before proceeding. The next red flag was that I had to call them the next day after sending my credit card information in and then was told that a tech would be out in 45 minutes, however, we never communicated what the equipment was and what the problem was. The tech arrived at the store and stood around and did not make the employees aware that he was there on a service call and the tech did not know what he was out to diagnose. The employees were bewildered by his lack of knowledge that they called me over the phone to talk with the tech, when I told him what the problem was. I arrived at the store and he told me what was wrong with it and he was seemingly doing research on his phone for a part or further diagnosis. This occurred within 30-45 minutes of his arrival. I left him in the restaurant around 2pm. When I arrived at the store (now 3 days after my initial call) there was an invoice on my desk for $240 and the freezer was not working at all and ice cream and other contents had melted all over our floors. Once again, I called the company and they were no help. I was told that I would be receiving a quote. A quote?, I thought. The freezer is now completely unusable, I'm initiated all communication, we're 3 days in and I have a bill for $240. I received a "quote" the 3rd day for the part and labor for $231. I called to clarify that the charges would be a total of $231 and that the diagnosis charge would factor into the labor and repair. I was told that these were 2 separate charges and I could take it or leave it because all the companies in the area charge the same way. Ryan, then told me that the charge for 2 hours of diagnosis (including the additional 1.5 hours after the tech told me what was wrong with the freezer) was because the tech temporarily adjusted something so that I wouldn't have air that is too cold blowing in the freezer. I did not ask or authorize for that temporary adjustment because we need cold air in a freezer over warm air. I disagreed with Ryan about other companies charging for both the diagnosis, labor, repair and 2 travel charges. I know that reputable companies will remove the diagnosis charge and only charge for the labor if we use the same company for the repair. It's 4 days in and I initiated all communication, no one responded to my complaint, 2 employees at Atlanta Equipment refused my logic, disregarded the fact that I can't use my freezer after the tech "temporarily" changed something and I have one charge on my credit card for $240, a quote to fix it for $231 and the freezer brand news costs between $400-$600 and I'm still without a freezer, but I have a 4 day headache because I had to deal with this nonsense. I put in my phone to NEVER call these people again.
Our business' ice machine was in desperate need of repair. The technician, Keith, came out and did a fantastic job! He took the time to thoroughly clean out our machine and fixed the drain line leak. Our ice machine needed the motherboard reset and he did that too! he even took the time to wait while the ice maker produced the first batch, cleaned that batch out, waited for another batch, and cleaned that out too! (Just to make sure there was no erroneous dirt, dust, or other that may have accumulated while the ice maker was out of commission.) Our business can not say enough about the work that Keith did for us on behalf of Atlanta Equipment Co., Inc. Thanks Keith!!
atlantaequipment.com