I've spent a LOT of time at this hotel. Upgrades have been made to the rooms and the staff are quite attentive. The shuttle has a great schedule getting to the airport and is flexible for some other destinations as well.
Very well situated in proximity to Atlanta airport. The hotel is tastefully furnished and decorated in the public areas with the feel of open space and a relaxing ambience. The staff are very friendly and the Starbucks coffee shop offers amazing sandwiches and an extremely memorable chef's salad.
Great service and convenient location. Restaurant was both satisfying and affordable. Shuttle service greatly appreciated.
Meeting rooms were hot and the customer was not the same
Convenient, right next to the airport. Rooms were spotless, comfy bed. Exec lounge breakfast was great! Loved it, will stay again on a hop through Atlanta!
The rooms have been renovated recently, very clean and comfortable. Also as an added bonus you can log into your Netflix or Hulu account and watch on the in room TV!
The staff was very friendly and enthusiastic the hotel is immaculate inside and out...very comfortable environment
Great hotel. Sketchy area once u leave the hotel as it's by an airport.
I really didn't wanna give this place 1 star, but my wife said be nice. So the rooms weren't clean it had cups & trash under the bed-after we were given the wrong rooms. And to top it off I went to smoke and my room key didn't work so I went to tell them they said since I didn't book the room they couldn't let me in so I slept in the car for 4 hrs,coming from Kentucky. Never again don't stay here wouldn't be surprised if they had bed bugs!!
Room was clean and trendy. Felt very safe and comfortable, and proximity to the airport was exactly what I was looking for.
Stuck in Atlanta because of terrible weather. The hotel was nice. The beds were comfy. The pillows were not down which was a super good thing for me. The hotel staff were super understanding and friendly. The only reason it's not five stars is the room service ends before the restaurant in the lobby closes. I wanted to eat in peace in my room and was, not able to do so. The restaurant staff were very kind and made me feel comfy. Atlanta is the best place to be stranded. Good old southern comfort food and hospitality.
This is a beautiful spacious hotel very close to the Airport. The staff is always extra friendly. There are 2 restaurants and a coffee shop in the lobby. If you self park, there is no wheelchair ramp so you have to carry bags up a flight of stairs. Just remember to drop all of your bags at the front, then park, then walk all the way back...you get the idea. Also, you have to walk through a restaurant to get to the lobby to actually check in. Once you get used to these eccentricities, the hotel is awesome.
Rooms were very nice and clean. Service was outstanding and staff was very friendly.
My coworkers and I went here for breakfast. Food and hospitality was great. Dining room was clean and well maintained.
Lobby was very nice. Hallways to rooms were very rundown. Rooms weren't very nice.
Staff was very professional and food was good but the mattress was like sleeping on a box. We didn't get a good night's sleep.
Nice bar area, nice looking restaurants. Catering was decent. Rooms were nicely decorated, comfy beds
Very nice clean hotel. Staff was helpful in finding the one snack machine.
Nice clean room, flight got canceled and I got a room so location is what matters.
Extremely nice. Very professional staff. Good housekeeping
Hotel is clean and nice, but there is absolutely nothing nearby
The Marriot Hotel was wonderful. We ate downstairs, the food was amazing. I highly recommend the fried chicken, omg! A MUST EAT. The staff was also very polite and accommodating.
Clean, organized, sleak appliances, and free breakfast
Airport shuttle only every 30 mins is insufficient. .. there were 5 people standing in addition to all seats filled on the 1:30pm van. suggest they run more frequently or run a second shuttle at peak times. remodeled rooms are very nice and comfy. corporate still makes you call down to front desk and wait for foam pillows instead of just having them in all rooms. that can be annoying at 2am.
Staff was very pleasant, friendly, and helpful. Rooms are recently remodeled. Food and beverage quality was good. My three star rating stems from the following negatives: 1) Lot of noise in the rooms. The floors are faux wood and echo a lot. Hallway noise. Airport noise. You name it, you hear it. 2) shower/tub seems to be the only part of the rooms that weren't renovated. It shows. 3) while room service food was good, and I appreciate how comparatively affordable it is to similar establishments, I don't like the "take-out/delivery" style approach. An option to choose this vs traditional white tablecloth room service would be nice and I expect that at a 4 star / category 6 Marriott hotel. 4) gateway hotels (including another Marriott) are newer and right off the airtrain. To remain competitive, this Marriott needs to improve the shuttle service (offer something "more") and give people a reason to stay here other than the other hotels are booked already.
Comfortable, very close to the airport. Awesome customer service.
Amazing place. I love the ambience and the staff are very friendly.
My room is nice and clean, the staff has been unobstrusive and incredibly curteous, and the noise has been very low considering how close the hotel is to the airport.
Very clean and modern hotel. Both breakfast and dinner was great with decent portion sizes. I was helped by Taryn at the front desk and she provided great customer service.
The rooms are great and the service is perfect but the prices of food are pretty high
Very clean, helpful staff. Pool is not heated fyi. Very nice gym. Nice rooms and the restaurant Buffett Breakfast is simply the best. Highly recommend this place. Valet service was great and I felt safe here.
Had class reunion, the place was beautiful. And the food and service was awsome.
Nice hotel serving the busiest airport in the world. Rooms are good and clean. Comfortable bed and very good lighting. Brighter than most hotel rooms I've been in. Has a pool, bar, and restaurant. Seems to be a busy place year round.
The hotel is nice, a very slick operation from check in to check out. The staff were all friendly and welcoming.
Very nice, great customer service and convenient location
The service at this location sucks...to pay $500 a night, you would expect service to be great! The African American Male bartender has the nastiest attitude and tone as if it's a bother to order from the bar. Then the Voya restuarant, the woman is digging in the garbage for receipts prior to taking an order and not even washing her hands! You have to do.better..
My room was very nice. It was a beautiful room. The bed was very comfortable. The shower was great!!! The remote to the TV sucked. they have an option to go straight to your Netflix which is great. Only problem with that is it takes a year to type in your email and password. So by the time you login, it is time to check out. Even changing the channels is a chore. I am traveling with my children so TV was important to them. If it isn't important to you, it won't be a problem. I couldn't figure out how to order room service. I kept calling the service desk, and there was a food button on the phone. I was met with no reply from either. So we went down and ate at the lobby restaurant and bar. The staff at the lobby restaurant was amazing!!! I couldn't have been more satisfied with them. At night and at breakfast, we had great servers who took care of my little clan perfectly. And as for the whole Covid disaster that is upon us, I personally saw everything being sanitized while we were there. Touch screens, tables, chairs, and all staff wore masks. Side note, someone, should make a mask that doesn't muffle voices. Aside from some minor issues, which can probably be chalked up to user error, we had a very nice stay. I would recommend this hotel to other weary travelers. Just know, there is no valet parking(Corona) so maybe don't bring all your luggage in if you don't have to.
Had dinner there, they had one terrible sushi bar.
Clean updated rooms. Convenient to airport. Good staff.
Another over price room. It does not come with anything extra like breakfast to even consider. A simple plain room for over $120+ 21 for self parking or $25 for valet. I heard another guess complaining, that they even charge for the luggage cart. Oh no! never again I would waste my money at this hotel.
Great hotel, simple clean rooms. Shuttle to airport dropped of right at the curb and was on time. Would absolutely stay again. Sushi in the restaurant downstairs is a different story.
Recently spent a night at this hotel. Room was not refreshed and called the desk three separate times for towels which was never brought up to the room before check out. I am understanding when there are different events at the hotel. However when I called the third time, I asked the lady at the front desk if I could come down to pick them up, she said no they would bring them up but never did. In my opinion this hotel did not live up to the Marriott name and it's for this reason I will be sticking to Hilton.
Very nice room with extremely comfortable bed. Up-to-date with usb charging ports everywhere and TV that is set up to hook up with Netflix, Hulu,and more. Good food in main restaurant, nice wine list.
- Astonishingly, they want to charge $12.95 per day for internet that apparently works, since their "free" internet certainly does not. Even lower end hotels have free wi-fi! I am incredulous that they cannot provide even this basic service to guests.
- accommodations neat and clean, although my room was missing the little table beside the chair by the window.
- friendly helpful staff.
- pillows like marshmallows, comfortable bed.
I am disappointed that this hotel cannot be bothered to provide a very basic service both for leisure and business travelers such as internet.
Hotel is beautiful, and the staff are extremely helpful. Room was spacious and comfortable, with the softest bed I've slept on in a long time. Everything I ordered from the restaurant was delicious. Would recommend and stay again!
Loved this hotel. So many great things to do without even leaving the hotel. My wife was so happy that we were able to spend our last night on this trip in such a nice hotel.
This hotel is beautiful and the staff is very polite and helpful. Everything you need under one roof. Breakfast starts at 6:30am and ends 10pm. The kitchen and bar is open until 1am. I would surely visit again when I go back to Atlanta.
They've done some renovations since I was here last, and it's very nice! The rooms have a modern feel. Comfortable beds, comfortable space. There's a nice sized gym and the restaurant is good. It's a very pleasant stay!
Enjoyed my stay. Comfortable and clean. Staff very courteous and helpful.
The hotel accommodations were exactly what I expect from Marriott hotels. Check-in was quick and smooth. However, again, the restaurant service was awful. This was my second encounter with the same server in the restaurant. It will be my last. There are just too many options for superb service in the area, to keep coming back for poor service. In addition, my friend left his car with valet, but had a terrible time retrieving it. This delay almost caused him to be late for an important meeting.
Rooms and hotel were clean and inviting. Really appreciated the hotel staff dealing with the huge influx of FEMA workers and going with the flow. They were welcoming and courteous
They even helped me find a Massage therapist after my seminars!
