B

Brian Berlinger

4 years ago

Staff was very pleasant, friendly, and helpful. Ro...

Staff was very pleasant, friendly, and helpful. Rooms are recently remodeled. Food and beverage quality was good. My three star rating stems from the following negatives: 1) Lot of noise in the rooms. The floors are faux wood and echo a lot. Hallway noise. Airport noise. You name it, you hear it. 2) shower/tub seems to be the only part of the rooms that weren't renovated. It shows. 3) while room service food was good, and I appreciate how comparatively affordable it is to similar establishments, I don't like the "take-out/delivery" style approach. An option to choose this vs traditional white tablecloth room service would be nice and I expect that at a 4 star / category 6 Marriott hotel. 4) gateway hotels (including another Marriott) are newer and right off the airtrain. To remain competitive, this Marriott needs to improve the shuttle service (offer something "more") and give people a reason to stay here other than the other hotels are booked already.

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