Ashtabula County Community Action Agency Review

Helped big with PIPP. Daycare, WIC , weatherization applications.

Stopped to get an application for winterization for my house. It's nice to have this agency available to those in need

Very helpful total life savers the people really care.

Community Action helps all in need regardless of nationality or race , gender etc. They have helped me since my disability 12 yrs ago. Ty

They helped me out quick and fast without any problems

This place saved my life, their program saved my life, KC is my worker and if it wasn't for her and the program I don't know where I'd be

Some man named Chris identified himself as being with community action and was calling to see about coming to fix my furnace which, mind you, they practically rebuilt last summer only to have it do this same thing that fall. Now it is doing it again and im sitting here with three layers of clothes most of the time waiting for them to get to me. I returned his call to be told that his voicemail was not set up and to try again later, which I did. I called a lady named Marlo and asked her to tell him I called back but his voicemail was not set up and couldn't get through. Today I get called by a woman named Chris and bitched at royally for calling someone named Dennis and told that I didn't call back soon enough and they were in another job and had 20 people ahead of me. That they would call me again. She told me that I didn't call right back basically calling me a liar. I have the call logs to prove when he called and when I called back. I also have the voicemail "Chris" left telling me what number to reach him at. Why did he give me somebody named "Dennis" phone number?Most of the things they "fixed" last summer are "broken" again including the furnace. I was also told someone was going to fix my basement steps at least twice last summer and none came. I asked about them when I called about the furnace the first time and was told I had to reapply next year to have them fixed. I sprained the my ankle when the top step fell out from under me but that meant nothing. This a "Community Action" service?.

Like most experiences with service agencies, the workers are overloaded and lost all kindness for humanity. Rude receptionists are not something people in need should have to deal with. I gave a ride to a friend in need and if anyone was that rude to me without a counter between us, there'd be issues.