Aroma Sushi (Kenwood Mall)

Aroma Sushi (Kenwood Mall) Reviews

Reviews 372
4.3
Contact us
Reviews 372 Page 3 of 4
Filters:
Rating
Language
Sort:
Most recent

This is the 4th or 5th time I've been in the past ...

This is the 4th or 5th time I've been in the past year, and i think I'm done giving more chances. Clearly other people think the same in terms of service and they haven't improved on it at all. They are slow, no matter which time of the week you go in. I've been there on a weekday after lunch, and today on a Friday dinner around 730. There was no direction in the FOH and looked like only 2 or 3 servers were serving the entire dining room, with every single table filled with customers. Two or three bussers, but not much of a help with taking orders and checking on tables. The group that arrived before us left about 5 minutes before we did, and that was with us not receiving half of our order due to our server's carelessness of not paying attention to the fact that we had two order sheets. Now, I'm not asking for anything and as a GM of a restaurant myself i know better than to ask. However, i will personally make sure that my customers are ok and ask if i can do anything to do to make their experience better. There was nothing. Our server apologized to us, but no one checked afterwards or offered anything to make our experience better. They even charged us full price for everything, and I'm done giving this many chances to a restaurant. My wife loves sushi and that was the only reason why i gave more than 2 or 3, but it seems like they're not learning from their mistakes and not listening to what customers are saying. You can definitely find better places for better prices in this area.

I meet with friends this restaurant from time to t...

I meet with friends this restaurant from time to time! This is the best place to have a bite. I go to this spot at least once a month. The meals are excellent, the staff members are helpful and the price is fair. I enjoy going in this place for a rich supper.

I had a to go order of fried rice and it was sour ...

I had a to go order of fried rice and it was sour and sticky! I called to let the manager know that it was no good and he told me it was nothing that he could do about that because no one else complained! First and last time eating from there BAD BUSINESS!!!

So me and family currently wanted to celebrate my ...

So me and family currently wanted to celebrate my brothers 21st birthday here and my cousin was literally waiting for us and asked them about seating us and the employees are 100% unprofessional, they don t even do same day reservations or call reservations. I really don t recommend this place to anyone if you re willing to bring your family they will NOT seat you if you re more then 6 people. The manager is an absoulute devil she s turned away my cousin which we were CUSTOMERS. If you re willing to come here with your family i really don t recommend also i ve came all from california to eat some sushi with my family so thank you for destroying my whole mood and i will not be returning :) Thanks for being useless.

I like to go with friends to this place with my wa...

I like to go with friends to this place with my warmest recommendations. I go their often. This recommendation is always successful. The the cooking is delicious and the team is welcoming and cooperative. Every time we visit this place we pass a lovely time. I warmly recommend this restaurant.

Nice

Our party of 3 stopped in with no previous knowled...

Our party of 3 stopped in with no previous knowledge of the restaurant. We ordered the lettuce wraps, sushi, and bulgogi. All were delicious. The service was friendly and accommodating.

Second time ordering out with Aroma and tried new ...

Second time ordering out with Aroma and tried new rolls each time. Aside from different taste preferences, they all have been delicious and well put together. The employees were kind while taking orders and executing checkout. You could hear their smiles through the mask!

My fav place to go if I want to dine alone for a q...

My fav place to go if I want to dine alone for a quick meal. I love to sit at the sushi bar and enjoy the vibe which is always friendly. Sushi quality is fine especially for the affordable price and the menu is expansive so I am always happy to invite loved ones to join me when I want company

I visited shortly after it opened at 11 AM. Had th...

I visited shortly after it opened at 11 AM. Had the bento box and misu soup. The place wasn't crowded, service was good and the food was hot and pretty good. The salad in the cold section of the bento box, was unfortunate as it had a generous portion of soggy iceberg lettuce that had the texture of yesterday's salad, refrigerated overnight and brought back out the next day. Maybe I was the unfortunate who was first and got yesterday's leftovers. The iced tea had been brewed too long, even additional ice didn't dilute it enough. Everything else was fair to middling (maybe more fair than middling). It wasn't the worst but it wasn't memorable for anything outstanding either.

Love

Food is always good, but if you plan on ordering t...

Food is always good, but if you plan on ordering through door dash, plan on your food being cold and ready 30-60 minutes before you tell it to be ready. Have ordered multiple times and it's constantly 30+ minutes early and is always cold

Aroma Sushi (Kenwood Mall)

Aroma Sushi (Kenwood Mall)

4.3