4 years ago
This is one of the least professional companies I ...
This is one of the least professional companies I have ever had to deal with ! I made an online reservation on an Amusement park site for our family for a quick weekend trip. I received my confirmation email almost immediately and it appeared all was well. I received an email a couple of hours later stating that I needed to call to confirm my reservation. I called the 800 number provided more than 7 times over the next 2 days , each time I left a clear voice message stating my full name, why I was calling and my contact number as well as an alternate number each time I called, I never received a return call. I called the hotel where my reservation was supposed to be, but they did not have any record of my name or confirmation number per the staff at the hotel the had no record , I called the amusement part it's it's and was given 2 additional numbers to try after leaving 2 additional messages I finally contacted a person, who was absolutely no help what so ever !! At this point I have purchased tickets and made and additional reservation for my family , I was told I could not cancel or change my reservation, despite all of the issues, I was told there was no manager available , there was no supervisor available, and the girl I spoke with, Michelle, could not take my number because neither her manager nor supervisor do call backs that I will have to call back another day to speak with someone. This has been a horrible experience! This company already charged my account nearly $300.00 . I had to purchase new tickets and make a new hotel reservation and still this company will not even communicate with me let alone do any type of refund !!!!