Arapahoe County Child Support Enforcement Reviews

Some of the reviews make me think more comprehensive assistance would be helpful to the reviewers. However, when reviewing not a business, but a government entity, where the choice is not to go elsewhere, but to ask for help or not, not sure what the point of reviewing would be since the motivation to change is not there for our government.
My personal experience: when placing calls, there was wait and sometimes connection issues, but ultimately could connect without excessive wait of other government entities. Workers were courteous and civil. TANF is handled by a different agency, so my remaining issue was collection of out of state child support. For 2 dependents, one 11, another 21 but disabled with court-ordered support, I got the oldest excluded from the collection process altogether. The youngest took 1 year 11 month with me locating the father who does not feel he needs to notify me of his address officially. Or of any other changes to his household that could impact child support. The case was not moving anywhere even after I located his residence and his employer, and submitted that information. The case was filed after 1 year 6 months or so in Illinois, then had to be refiled because father built a mansion in an adjacent county. In the end, I submitted paperwork to the unit, the case was tried in Illinois with an attorney paid for by the state of Colorado. At no point I could participate in the collection process directly. And in the court hearings. Father had paid an attorney to represent him to reduce the support - why else? So, got a college student on a National Merit scholarship with most expenses paid, who is now 19, as an exemption. Plus I have no idea how many part-time jobs he's on are not reported. And I am certain I was not credited for having a disabled older dependent. And now any questions I may have about the case require legal training and I am referred to the social workers to handle what they are not trained to do. The oldest still has been denied proper child support collection not only through this office, but also through the Arapahoe County court. So - if you require government assistance, unable to shell out $350-$400 an hour for an attorney, you are ... And the both exs already bled our family dry with their family issues in another state (at least $100K for me charged, not able to pay the entire amount), for a different review. Not sure what the sections of the government I described are for, but sure not for us so far. Especially the child support collection. There was no backpay to the time of filing either. Something changed somewhere I was told. End of story.

This has got to be the least professional group of people we have ever dealt with. Their inefficiencies include: hanging up on callers seeking answers, not returning ANY phone calls, although they state they have 48 hours to return calls, its been over two weeks...crickets..., will press the voicemail button when you call them instead of answering their phone, non-stop run around and 0 desire to actually help people solve any problems. Keep up the good work ladies!

Completely unfair system basing child support payment off of the two parents incomes and not the child's needs completely government robbery and needs to be changed.

For a month i been needing emergency assistance, i turned EVERYTHING in as asked and no one fir 3 weeks has looked at my status at all. I have over visit food banks now and facing homelessness again with 3 kids and 1 on the way. I just wanted to have goals and dreams and go to law school with just a little nudge of help abd feel like i have to put my future on hold waiting on those who require something and i don't get a word about anything on my status :( i am losing faith and hope on what to do and who really is out to help :( is there anything i can do???

They "lost" my license at the Child Support desk after I took papers in to notarized.

Not the most professional and definitely not helpful at all have gone through three case workers and currently don't have a replacement for mine. Have been paying child support to someone who doesn't have custody. Have been passed twice even though I paid to be on a birth certificate. And when I sent in the proof of who has custody all they could tell me was. When we find a replacement case worker we will have them call you

Unprofessional, unsanitary and will not give you supervisor name if requested. Very uninformed staff.

Understand that Arapahoe County Human Services Department and their workers are not by any means legal aide or advice. They can only help through process of child support, food stamps, tanf, etc. They are not aware of rights, standards, polices and procdures. They do not have training in those areas. You have to understand who you are dealing with. When dealing with others who are unaware of your rights you need to document and seek attorney advice or help from the court. Documation is you best bet to protect yourself and your right as a customer. This is a customer service based enviroment. Although they are an enitiy of the goverment they still have ti follow the same practices as other business. They still have to follow laws and civil rights of others. They are not above any laws and they can not punish people within in this customer service system. When ever dealing with child support go through courts and get an order. No one can go after any money or payment without an court order by a judge. If they are setting up child support make sure they put it to the courts. Yes, you have to show up and see a judge. They can only help you through the process, but they are not the court system. If you have problems with other services read your paperwork on appeal process to get seen before the courts. Dealing with this department can seem like a second job just to help you probably deserve. After you acommplish all of this you really find out you can do it for your self without there involvement. Protect your kids first. When you deal with Arapahoe County Human Services Department that is the first thing they will come after. Make sure your children are well protected by you, your school and local law enforcement. Get to know those teachers and officers at the school. When dealing with this department they will be your saving grace.
School and Law enforcement does care about you and your child. They understand the parent/child bond. Arapahoe County Human Services and their staff does NOT. Hope this help. In the end we are the communtiy they should be supporting. With out the communtiy there would be NO Humans Services Department and they would not have jobs. They are just like us.

5 stars goes only to RENE ALEX R!!! After getting off work to have to go & get a redetermination packet made my process smooth & no stress at all. I always hate going here because the people who service aren't the best but Alex thank you for making the process simple funny & stress free! Your awesome.

Still have not received my CCAP PIN number, even after taking all necessary steps to get it! I ve been authorized, and got my letter, it s been 2 weeks and I have not received an email from the state with pin.