4 years ago
Call me stupid, but I've shopped at this store sin...
Call me stupid, but I've shopped at this store since it was in Canton 20+ years ago, before it moved to Truxell Rd. I've NEVER had a good experience in the store. I have had fun rock climbing. The staff always acts like they are so much cooler and more "outdoorsy" than me. Maybe they don't like the fact that I don't have a Subaru? Last week I bought a pair of shoes, ended up not using them and tried to return them yesterday. I did not have the receipt, or the box, although I paid for them on my credit card, and they logged the sale in their system. They said they could tell I never wore them and offered to refund 75% of my total because the box was missing, and the next person that bought the shoes would really want the box. Out of principal I kept the shoes and will shop at REI, Backcountry, GearExpress and countless other online retailers. I will no longer pay exorbitant prices and be mistreated while trying to support a local store.