American Radiology Services Review

Very nice and professional staff. They are super friendly and efficient. Thank you for making such an uncomfortable process easier to handle. You guys are all wonderful

My appointment was scheduled a week prior I arrived at 8:30 am and was told that my paperwork was not received but was told that it was during scheduling. I called my doctor and had them fax another order over and the two women at the front desk tell me that I have to wait 3 hours to get seen because my appointment was at 8:30 and I ve been seen here before and they never take you straight back at your scheduled time smdh
Definitely not coming back here again

I've always had a good experience here. I have had multiple MRIs.

I was seen at the Fleet St. location and I was greeted by professional staff who were friendly. I received fast service and greatly appreciated the timely manner in which I was seen.

Always fast in and out and everyone working there is sweet

They were very polite and punctual. I had a comfortable experience here. The parking was great.I would definitely recommend this place.

Very fast and staff was very efficient and friendly.

I have been suffering pain spasms and the MRI was a challenge to keep still. The radiologist was very understanding and showed patience with me. The whole staff seemed professional and polite.

My visit today on 2/8/18 for my yearly mammogram 3D sign in at 11:10 they call me around 11:45 mammogram was different this time quick two ladies were in the room for the near future they can be a little bit more gently when they press down on my right breast the end of the machine was pressing on my collarbone that should not be and when I register at the front desk I told the lady that it was covered through my insurance she really didn't want to listen so I call my insurance company and took the phone to her so she could get verification that the 3D mammogram is covered sometimes it pays to listen. And the bathroom did not smell good where someone had a bowel movement and it was up against the toilet bowl I reported it thank you have a great day

The receptionist was very helpful and respectful. Other staff members were friendly, everything was clean, and have everything in place regarding COVID-19 precaution; hand sanitizer stations, sneeze guards and lastly everyone was wearing masks and even a face shields.

Great and friendly place. Nice and helpful staff like Lory . No waiting lines.
Great service.

They were awesome and really help me transfer my records.

The staff is fabulous. Just wish there was music to listen to during the MRI. It would make the experience much better.

Fast Service Very nice people they made me feel very comfortable

The reason why I say 5 stars because they were very kind and gentle to their patience and they have you in and out their fast

They were good on getting the paper work done then I'm gone back .out

Fast,easy, everyone involved performed their job very efficiently & friendly

They don t give you any information at all and they scare you like crazy

I enjoyed the visit, the front desk is very polite and the staff makes sure that it does not take a long time to be seen. It's a joy to have a pleasant visit. . Thanks again for all the smiles Mrs. Hawkins

Very friendly and nice, the facility is always clean.

I had an appointment for 3:45, got there 15 minutes early and didn't get taken back for my MRI until 5:30. Then they told me that their MRI machine didn't have the size magnet that my doctor prescribed so they were no help for me
Since the manager had left for the day, my copay could not be refunded until I called back the next day. Would never go here again!

Absolutely lovely ladies work there. They. treated me very nice

The staff was exceptionally friendly, and I felt welcomed :)

I had a amazing experience there today I was late for my appointment and they still saw me and didn't make me reschedule and I appreciate that . The staff is really friendly and helpful.

The staff are very friendly and quick and have the experience.thank you very much

The staff was great and very helpful. Very kind for being early in the morning. Lol

Keep up the great work everyone.

I wonderful place to go the staff is beautiful and caring wouldn t change it for the world

Excellent and prompt attention Very professional staff

I love that everyone is very respectful & patient. The wait isn't to bad & this office is very clean. I would recommend anyone & everyone to be seen here if they could. Thanks for such excellent service.

I was very impressed with the professionalism, kind hearted and efficient staff.

I've been coming to American Radiology on Fleet St for years and this is the very first time I experienced the Tech that did my scan being RUDE! I know I have plenty more ultrasounds to go but I DONOT want her to do any of my test! When I left , I asked for the supervisor's name and number because I will definitely call him first thing in the morning because he was gone for the day. I almost left in tears. A person is already going through physical problems but I shouldn't have to go through unnecessary emotional problems with a staff member! I am very highly upset!!!!!

Walked in the door, was seen within 20 minutes and the service was kind and friendly. Thank you

The staff is friendly and professional. I arrived early but the wait time was not too long and i was processed quickly. My exam was routine, thorough, and quick so I was finished shortly.

Walked in at about 9 am.. Got registered and unto the back within 15 minutes.. The ladies that did my mammogram and xrays were gentle proficient and sweet 5 stars! Great
job guys.. Fast and friendly customer service is kinda a big deal to me.

Great experience over there! Great staff and enjoyed being there

The radiologist made me feel as comfortable as possible thru my mammogram, she is very good at her job. only thing I wish they didnt change was having two people to do it, together they were a great team. one would set u up and talk to you while the other would take the pictures, that made it a much more relaxed environment.

Everyone was polite and professional and my appointment was on time

The receptionist was very pleasant and the wait past my appointment time was not long. That s where all the positives ended. Shortly after checking in here and going into the back near the machines, was told that I would have to remove all my clothing except for underwear. This is highly unusual given my past MRI and experience working in hospitals. Not just belt, emptying your pockets, metal, jewelry, and anything loose on your body. Wasn t wearing any and kept on wearing my thin sweatpants. Never was this mentioned in an earlier phone call to me and not in their text message. The expected extremely cold room and being asked to remove my hat meant a splitting headache after the 30 minutes process. Despite being given some blankets. It s why clothes are left on in all MRI except this one and not being left to freeze in a thin scrub attire. There almost was no process and getting my arm lined up took about a painful 15 minutes. Getting their MRI to photo my right forearm meant sliding precipitously all the way to one side of a thin plank and contorting my arm inward to point there was pain. Eventually a less painful angle barely got it right. The assistants were helpful yet the MRI almost didn t get done because of the thin plank and the equipment not being able to easily photo a forearm without any contortion. Not going back there again.

Love the place. They rolled them in, hold your breath, breath......and we were out. Awesome place and staff. See you on next visit. Thank you.

Hello, the service here was in & out!!! Just the way I like it. You are greeted as soon as you enter. Everyone is top notch FRIENDLY.

The staff was professional, friendly and efficient. Parking waz readily accessible. I would recommend the Fleet Street location.

From the moment I entered American Radiology to the moment I left...I received nothing but Smiles and professionals. The ladies at the registration and the nurses/techs who gave me my mammogram were courteous and nice to my sister and I. THE BONE SCAN TEXT TOPS THE CHART...I forget her name but she was As kind as the others. Anyone and everyone who needs imaging - GO TO FLEET STREET!!!!! I PROMISE YOU, YOU WILL NEVER GO ANYWHERE ELSE.

though totally on the opposite side of town, it was easy to find. The waiting room was very neat N clean. Excellent staff, very friendly, great communication skills, everything was tExtplained and was put @ ease. The whole process was relatively quick N painless.
if ever i know anyone who needs an MRI, i have to problem referring them to American Radiology Services.
siempre,
Fidel Guerrero III

The staff are very friendly, knowledgeable and helpful. The facility is very clean, professionally organized with a pleasant atmosphere there is never a long wait to be seen. I give it thumbs up.

The parking was great for my care provider. The wait was longer than expected. The staff was friendly and helpful.

Fast, curious service. Everyone was very friendly yet professional. I've been going there for years and will continue.

They are very prompt an polite to all their customers needs,,they explain,everthing that they are doing,we are older now I never cared about by body or how I didn't take care of it when I was younger,an now it's all come to service,,am more responsable an caring by seeing my Dr's regularly now.

It's nice,clean,no long wait and the staff was very professional and courteous

Friendly and professional folks at American Radiology. Got me in on time with easy parking in premises.

Quick service, great tech. I had as good of an experience as one can when waiting for news that might not be great.

Very professional. Very quick. I filled out my paperwork and was taken immediately and the MRI only took about 20 minutes.

Fast and
pleasant

Easy to find, friendly staff. I was able to get in and out without much wait.

A little wait to get my ultrasound but the services and staff were excellent and efficient.

Fast, friendly and well informed staff. Had a very good appointment.

The staff was very polite and friendly and they really care about their parents Thank You For Careing

X-ray equipment is too old and exposses you to too much X-ray exposure..
The CT scanner is only 16 slice when the standard is 48 slice.

The check in process was quick! Appointment time was on schedule...the service was friendly and comfortable. American Radiology 3700 fleet Street, is a very clean environment. Thanks you.

A very nice place with a friendly staff I enjoy going there

This place is great, in and out all the time. I dont have to wait long to be seen no more then 10 mimutes, then I take my exam and Im finished.

Great with timing and the girl who did my ultrasound was great!

I've had to leave twice because they were running so late (as noted in previous reviews). The first time, I scheduled my mammogram for 10 a.m. At 11:30, they told me that they were running behind, and I would have to wait another hour or so. Which would put my actual appointment at 2.5 hours past my scheduled appointment. I had to work at noon, so I had to leave.

The second time, I took the very first slot in the morning. Unfortunately, they were running an hour late (there were about 20 people in there when I arrived! How is that possible? How many people do they schedule per slot?), so I had to leave again because I had to work at 9.

This is the only place that takes my insurance. It's been eight months, and I haven't had time to try again. I'm a waitress, I work primarily day shifts, and I can't take days off from work to sit around this place.

Horrible. Horrible.

My experience about American Radiology Services I love that they see you right away when you have a appointment.

My mammogram appointments was so fast I was called inside within 5 minutes of arriving and then they took me in the x-ray room even before i stored my clothes in the locker. The receptionist was very helpful and professional. The 2 mammalogists were very nice, helpful and also professional. It was a great experience at an appointment that could be anxiety-provoking!!! Thanks everyone there!

The staff is very efficient and they are very friendly, and I did not have to wait for them to attend to me and if they are going to do any type of exam I recommend this place, at the time of mammography they were very professional and treated me very well. Thanks American radiology x its services

My appointment was a no wait time. I was ask to be there 15 minutes ahead of my appointment after my paperwork went through I was called and the ladies was pleasant, kind and beautiful. I was in and out in 15 minutes.

I noticed that not all the Receptionists were busy. I guess they were resting between patients. The black girl seem to be the busiest waiting on patients.
The Receptionist named Charmaine told me that I was late. I said my appt.was at 2:40.
I'm early 2:10pm. She then said i should have been there at 1:40 for my 2:00pm appt. Very loud talking then she stated she needs to call the Call Center and she did. While on the she is now registering me loud again. Then my stuff fell out my purse behind her computer and Charmaine picked up the coins and I asked if this was everything smarty pants said you can come back here and see for yourself. I told her she is being too loud and unprofessional. Just be quiet.
I guess she got thru to the Call Center. I didn't care.
Now she called my name to go back to the mammogram area. She got up and start telling the technicians that i was late all loud. I told her to be quiet you're being ugly to me. The technicians calmed me down.
Very heart-renching experiencing this bad and unprofessional behavior from one of your staff members. I reported her to the Manager Justin Kramer.
Justin was very professional and helpful.
The Technicians were very kind and helpful.
I have to go back on the 28th. I don't want to encounter that nasty Charmaine. She needs to retire. I'm 63 years old by the way. Just Terrible!!!

My visit was wonderful and swiftly I appreciate it five stars for me.

Amazing staff, friendly and made me feel really comfortable. Thank you for everything.

This place is a joke. Countless issues with my X-rays (had to call my doctor on the phone in front of them), countless issues with my MRI (it s now a Saturday and can t call my doctor). Get my MRI scheduled for a Saturday, come in for my appointment and am told I need a script? What? Wait, so you have the approval and authorization in the system but won t give me my MRI bc I don t have a SCRIPT?! It was all a big joke to the two ladies up front. oh poor guy doesn t know he needs a script? Lmao, I ll take my business to any other imaging place in the city for now on.

The radiologists really goid. They are also quick, friendly, and have a great sense of humor.