Our salesman, Harry, makes doing business with ADS very easy. He is our "go-to" guy. Sales & service are excellent. When we need something, they are quick to respond.
I ve have had the pleasure of dealing with American Document Solutions for over six years now, and I have to say that not only are they very prompt in dealing with any issues that may arise. The staff is well trained and professional. I've dealt with Victor, Edgar, Kevin, Kristine, Richie, Tim Sr, and Tim Jr. just to name some of my favorite staff. I have dealt with many companies and I have to say that ADS has far exceeded by expectations in every way. Their customer service, sales and technology departments are outstanding. I have no problem recommending American Document Solutions to anyone, I give them five plus stars in every area. They always go out of their way to please the customer.
We have used ADS for years for our multifunction copier. When we started with them, they gave us great advice on which machine would meet the needs of my law practice. The machine that we leased from them is extremely affordable and has provided consistently reliable service. The technician that provides us with technical support, Victor Noren, is extremely competent and personable and a pleasure to have in our corner. He responds to our service needs immediately and is an expert at setting up the equipment so that scanning and printing can be easily accomplished from the machine to all of the computers in our office. I would enthusiastically recommend ADS to anyone seeking advice on how to meet the needs of their business in the most cost effective way. They are a great company with great customer service and technical support and will exceed your expectations.
1. Reduced our printing costs for equipment and service 2. Implementation and configuration of all printers went smoothly without interruption 3. Since the printers over a year ago we haven't had any issues 4. Rob Decker has kept in touch after the sale to ensure we're happy
I just wanted to recognize Kristy Neal at ADS ! For her Dedication, and professionalism , she s a very knowledgeable sales manager! you can tell she loves her job! She cares about meeting her customers needs! She s very friendly and easy to do business with! I think she s a great asset to her customers, and ADS ! Keep up the great job Kristy!
Great experience with Serge. No pressure sales and he got me what I needed and he beat my last lease price. The service has been great and we have not had any issues so far. Highly recommended.
We have purchased several machines from ADS over the past 5 years and we are very satisfied with the pricing and service. Placing orders for equipment or replacement supplies is quick and easy. I had numerous questions for the salesman before executing the purchase order for our latest machine, and Rob answered all of my questions thoroughly. The repair team comes quickly and always makes our issue a priority. They show that they care about keeping my office running smoothly. They have definitely earned our continued business.
We recently switched to ADS for our printers- we had been purchasing our own/maintaining our printer in the past but as business is growing so were our needs. From day one Tim Jr has been so helpful and professional. Delivery & install of the printers went smoothly and their service team is very quick to respond when we have any questions. We would highly recommend using ADS for any business needs!
The company I work for needed a new large format, high-capacity printer. ADS came in with a very competitive offer and we gave them a chance. Everything has been great ever since. Great people, great service, I have no complaints. I also appreciate their ease of giving attention when required... we never feel back-burnered for a bigger company.
Lily is a GREAT ACCT. Rep!!! True to her word and follow up. We switched to ADS because of previous vendor came/sold and left to never be heard from again. Lily made the transition simple and Her Team Followed thru like clock work. They scheduled Training and Customer Service visits regularly. I highly recommend ADS to everyone . Sales Service Savings Commitment
