Alpine Payment Systems Reviews

Sarina Farwick and Forrest of Alpine Payments are always extremely helpful and courteous. We really appreciate all of your hard work and always being available when we need you!!

Whoever manages this company must have an IQ of a baked potato, this company has contacted me at least 100 within the last 3 years. First several times I asked them not to contact me, after that I ve been telling them to F-off but nooo they keep calling. I m getting to a point of calling the police and filing a harassment repot.

Always willing to go the extra mile! Call with one problem and it's taken care of right away without any wait time. Live person every time you call as well. Highly recommend!

Alpine Payments won me over with their excellent customer service and knowledge! It s definitely an investment that s worth it!

SCAM SCAM SCAM! They "leased" me an atm taking full advantage of a time when I was just opening my business. I didn't know anything about atms and they smoothed talked me into paying $14,000 for a atm I could of bought for $2,300.. now I'm involved with Nothern Leasing Systems WHICH IS THE WORST. and got a lawyer for a fraction of the cost to fight Alpine payment here I come.

Great experience with Dennis Larsen. He saved our company a lot of money. Hope to grow a long business relationship with Alpine.

After asking this company to STOP cold calling they calls keep rolling in. The "representatives" are rude and beyond pushy...look "No & remove us from your list" actually means "NO & REMOVE US FROM YOUR LIST". Check their online review....it's pretty gross. Update from 3 months ago, rec'd calls last Friday & This morning. Reminded them we requested NO CALLS, super snotty Amber or whatever crayon she was named after legit says "Well that's not going to happen". So unprofessional, who would work with them???? **UPDATE** 8/9 Yup, you guessed it, they called AGAIN, twice this week!!! I've emailed the address they gave me in the "response", seriously this company is awful!

Zareena and Josh were amazing! They held my hand and walked me through the whole process of setting up my merchant account. They reviewed my old merchant services which I had been paying much higher rates for years, my new rates are much lower and I couldn't be happier with the customer service. Any issue I've had has been resolved. They will meet with you personally and make the transition seamless. Highly recommend!

This company not good they cheating customer and try to still money from all of us and BE VERY WARY of this terrible company. i will go on Facebook and YouTube tell everybody the same thing what i have problem with alpine payment systems.

Valtek Solutions ATM Program is excellent and very profitable for our small business. Working with Valtek and Alpine was the best decision that we made for our business in 2015. Valtek's sales people were honest, reliable and helpful. Alpine staff provided a great customer service and tech support experience. Overall I would give this company 10 stars but google only allows 5.

My experience with alpine was a very positive one until my sales rep was terminated with the company. Since then, I get no customer service. I ve heard a lot of things and Darrell Dirks is the man in charge right now and doing a very terrible job, many of the reps say he s horrible to work for, he s ran many of the critical people in charge out the door. Would not recommend as they seem to need to get better management! Do not believe the lies that there s new/better management! I miss the old alpine and can t wait till my contract is over so I may switch to a more competent processor.

shaaady, Darrell dirks is a shady man who instead of keeping his top sales reps would rather fire us than allow our complaints to make it on the record. Shady management - continue looking for a processing company if you can.

I own a business and signed up with the company because I knew my grandson would take care of us, well I didn't know that he had severed ties with this company so when I tried to call the customer service department today I got no answer - I called him next and he explained the poor management team that is chasing everyone out of their office. I'm sadly in a contract and they have an ugly early termination fee, but if the customer service continues down this path then I will gladly pay to cancel the contract and go back to our bank.

Zareena, Whatt a special girl, verry personal, knowledgable and realy care for her customers. It was pleasure to met her and to know that I have someone like her as a support

Alpine has been super easy to deal with when it comes to getting any issues we have resolved. Whenever there's a problem I go to Sarina, who is AMAZING. She is so friendly and helpful and makes dealing with our issues a little less terrible. I know I can count on her to get things taken care of, or even to just explain something to me if I don't understand it.

The only time I got support was from my daughter Zareena, and now she is unable to assist with my account since Darrell Dirks fired her - top sales rep in the company and she was fired because she requested an HR meeting regarding her treatment within the company. The issues I have are the customer service dept saying they will look into issues and don t - I had to call first data directly with my daughter to get the terminal working , my funds keep getting held and instead of an email letting me know my funds are held - I have to call in to figure out what s going on, ask a million times how to get them released.

BEWARE OF VAMPIRES.
These good reviews are paid for by APS, which exists solely to suck what life exists out of small businesses. DON'T TRUST THEM! THEY ARE THIEVES with predatory contracts.

We have had several problems with this p.o.s. POS system for a while now. I've contacted several people already but I keep getting the run around. We are at a dead end now and are stuck with this junk equipment. The people (higher up) in management don't answer our calls but they sure were quick when we were ready to buy. Zero stars
EDIT: I replied to the email and got NO response. Not surprised at all.

This is a great company to deal with. Everyone is very helpful and friendly.

Dishonest and misleading. We had service with this company for 4 years. After that contracted time, we sent in a letter to cancel the service at the end of our agreed upon time.

Now STEALING money from our account for monthly fees for which we had cancelled 2 months ago. They even admit to receiving the letter, but rather than cancel, as asked, they decided to offer a different rate and still bill us.
Calls to their customer service do no good; next call is to the Attorney General's office.

The whole team will step up and make sure that the customers need come first. Any questions are answered quickly and clearly explained.

Had an amazing experience working with this company. Great customer service, very professional, and low rates. I would highly recommend them, and look forward to future endeavors!

Love there services , especially Sarina Farwick , she is the Gem ! goes above and beyond to make her client satisfied , highly recommend her :)

This company calls me on a regular basis and every time I ask them to stop and they will not. This is ridiculous. Its borderline harassment! Trying calling them sometime and asking for a manager. Good luck! Very unethical and slimy.

CROOKS! They are liars and cheats. I'm considering calling the Attorney General on them as I have a pretty good case. Don't sign anything!! And whatever you do, do not give them your account info. They are so warm and fuzzy in the beginning until you sign it all. All old contracts are null and void, so if you have'n't signed a new one in the last few months, set yourself free! I cancelled mine and they still never closed my account. Had to call the card company direct. ABSOLUTE CROOKS PREYING ON KIND, SMALL BUSINESSES. Call your bank and ask if they recommend a card company to work with over these thieves.

Have asked multiple times to be taken off of their call list and they refuse. Have had multiple times where their sales team tie up medical phone lines by not taking no for an answer.

These people are horrible, they will not stop calling me and interrupting me at work. When you ask a telemarketer to not call you again it's against the law to continue to call but they keep calling like they are above the law. I feel bad for there customers because they have no respect for them or me

Would not recommend this company to anyone, only one I can get ahold of is my sales rep who no longer works for the company, can t believe she is the only one answering! We just tried together to call alpine to get some customer service and not only are they ignoring me they are ignoring her as well! Darrell Dirks has single handedly torn this company down.

Sarina Farwick always goes the extra distance to solve and facilitate whatever my issue may be....even the little stuff, all with a smile.

Great rates. Always answer the phone with a human and respond to any problems quickly. Josh and Zareena were great to work with.

This company is the epitome of cloak and dagger. Do not let their friendly approach fool you. They prey on small businesses by offering free upgraded POS systems and slip an ATM lease in with it. They get large cash bonuses up front for signing the lease and you will be stuck with a nightmare of a POS and one off the most expensive 6 year lease contracts available. It has been 8 horrible months and I am still deep in this mess.

Would be negative stars if I could do it! This company has hidden fees everywhere, charges for supplies you never receive and charges 3-4 times the amount you pay for early termiation anywhere else. I had my statements reviewed, and professionals in the credit card processing industry could not identify what the charges are for! Get out now!

Don't do any business with this company it is a big scam and he made me sign a lot of papers with out explaing anything and he told me that I was going to save money but it is not true now I have a big bill almost $2500.00 with a non cancel lease for 54 months his name is Joshua Foster

I started receiving phone calls from the company a couple months ago. They have harassed me for months, i have received over 50 phone calls. When i explained to the employee on the phone i am not interested her response was " I will call back later". She did not believe me when i said i was in charge. I dont suggest working with this company. There are much better more prominent and known payment processing companies out there and i suggest you go with somebody else. If there customer service reflects there work god help you! Today i called a manger and let them know i will be contacting my attorney if i receive another phone call. I run a legitimate business and cant be harassed everyday with these calls. I will be submitting a complaint to BBB as i see im not the only one with this problem!

This place is a joke ! Managment is rude and will ATTACK you on social media. I called to complain and they laughed at me this is so ridiculous I wouldn't recommend anyone working here

Almost all of the managers were rude and sexist to anyone coming in. They aggressively cold call and dont remove from their "call list" until you start a lawsuit/harrassment case. They're all crooks, they lie up front about rates and then raise them months later. Look at all the other reviews, the small business owners will show the truth. DO NOT BUY FROM ALPINE or the owner; Darell. I'll be contacting the BBB, hope to get them removed from it.

If I could give this company zero stars I would. Be prepared for an ill informed run around and binding you to loan companies to rent your equipment for outrageous markups. I strongly recommend that your business avoid signing any contract with Alpine Payment Systems. They grossly misrepresented the savings, provided equipment which failed often and because they require that you lease your equipment, bind you for 3-6 years of payment on equipment you may not be using that is disgustingly overpriced for old outdated terminal hardware for my credit card processing. In cohort with Time Payment and Ascentium Capital. Do not trust!

An awful company that has no respect for local small business owners and their privacy. Check their reviews on Glassdoor and see what former employees have to say.

Zareena came out to my salon, got me a clover, and saved me money on my rates! I would definitely recommend her services, she is always there for us whenever we call. Prompt, courteous, and kind!

The customer service manager Rylee rectified the issue with our compliance and corresponding credit within two days!

They are a dishonest company and charge fees on the down-low! They were partnered with Northern Leasing Systems, who is the biggest SCAM ever. Anyone that can work with that company and still believe they have integrity is sorely mistaken. They take forever to respond to any questions or concerns. They want to charge $15 for online access to view statements, a service that every other company offers for free. DON'T sign up with them! Their reps lie to get you to sign up and charge a lot of fees!!

Great guys! always have time to talk and give the best rates......
Larry Lovelin...Springwater Jewelers

Darrell Dirks has been a pleasure to work with. Thanks for everything you've done for us! Highly recommend Alpine Payments as the new owner actually cares about his merchants and employees!!