almerys Review

Almerys is the subcontractor of several mutuals such as Vivre for example for the management of third party payment.
This establishment, almerys, employs villainous methods and uses all means to cancel third-party payment agreement, particularly among opticians and certainly for health professionals (doctor, pharmacists and so on).
Personally knowing that my mutual works with eu I terminate my contract immediately to avoid future litigation problems.

Too many different addresses: LILLE / CLERMONT FERRAND no follow-up of the invoices for the repayments a crazy time to join a interlocutor more the time goes worse it is ...

VERY DISAPPOINTMENT OF THIS MUTUAL OF WHICH EVERYTHING IS PRETEXTE TO ESCAPE THE OBLIGATION TO REIMBURSE EVEN LATE WITHOUT LEAVING WITHOUT REGRET

Awaiting payment in third-party payment for more than 6 months and always the same response from a surcharged platform: WE ARE FORWARDING THE INFORMATION, IT IS BEING PROCESSED. Staff incompetent and practical more than limit as to the regulations.

Unreachable The number on my card is for professionals and on the internet c not clear

I am a healthcare professional dealing with Almerys to manage the Third Party Pay of my patients.

This company is a real knot bag, impossible to have a correct service, they refuse unwanted support, giving different reasons in writing and by phone, impossible to have the end of the story, we talk to poorly trained or untrained people, and when we call the mutuals to unblock the situation, they refuse to answer us and refer us to Almerys ...

Surcharged number with a lot of waiting ....

Shameful service ... third-party payment should be easy for everyone ....

The service seems to be outsourced abroad

Nice interlocutors but I never had an answer following my interviews. Sorry for you, but you could at least have given your news.

Thank you for being there to ensure our regulations and thus preserve a tight cash flow during this exceptional period.

I give up and leave this mutual at the end of the year. I have been fighting for 5 years to set up the remote transmission of my reimbursements and still nothing. To this day, I still have to make the request for any refund.

1st call: qqun picks up after 10 min and answers me immediately even before I have had time to speak "we do not hear you, thank you to call back" and hangs up on me. I called with my phone pro and have never had the slightest problem in 3 years ....
2nd call: 15 minutes wait. I hang up in the nose.
I am on the 3rd call and I have been waiting for 17 minutes ....
(Edict): same excuse. We have problems on our lines, we do not hear you. Why wait for people in this case!

Very present to do business reminders, very rude staff on the phone. By cons impossible to reach when real need. Not recommended +++

Incredible company at the service of the protection of sensitive data, in particular of health. French pride! As a healthcare professional, user every day, I say "bravo"

Flee almerys c is impossible to be reimbursed for glasses since november 2019 they have all the possible reasons not to reimburse and I liked an email or a writing with each tel 30mn wait we search I do the necessary but still nothing
Flee this mutual

Given the comments 1 reminder almerys manages reimbursements only for healthcare professionals

Extremely disappointed ... wait three or four weeks minimum to be reimbursed
I had to advance 510 euros during an intervention because mutual unreachable..puientendre dire

Multiple letters to terminate not taken into account, a broker less than efficient, this is the experience we have undergone .... To flee absolutely, not serious

I am a dental surgeon. To do third-party payment on prostheses with Almerys, I have to ask Almerys for a payment request indicating the patient's medical data. I can make this request by mail or on their site. However, the Council of the Order of Dental Surgeons is very clear: "Strict respect for professional secrecy leads to the prohibition for any dental surgeon to address directly to the 'complementary body, any document or document containing medical information. " The legal solution is, as I do with other mutuals, to give the request to the patient who sends it to Almerys under his responsibility and therefore with his consent. But Almerys refuses to answer patients. Almerys therefore asks the dentists who would like to pay the third party payment to put themselves in illegality.

Lentttttttttttttttttttttttttttt !!!!!!!!!!!!!!!!!!!!! not responsive !!!!

I made 5 calls on the 5, 3 calls 10 minutes of waiting then it hangs up. The other 2 it leaves you to simmer 2 minutes then it ends up telling you that the offices are closed SERVICES NULL