Alliance Property Group Inc. Review

I've used Alliance to manage properties that I have an ownership interest in. I find that they are honest in dealing with the costs of rehab and work well with the tenants and the city to help resolve any tenant issues. Tim and Ofelia are both honest and reliable.

Took a friend to get an application for an apartment. This place looked like a " fly by night" place!! The man showing the apartment, couldnt even give my friend an application, as they were out!! What a poor excuse. Not reccommend at all.

Just the worst property management company.

I know how bad they are because I lived on the property before they showed up. Right off the bat, they were difficult, more often than not they didn't return calls, they charge a $90+ late fee if paying on the 2ND OF THE MONTH (which is potentially unlawful), charge a "convenience fee" to pay on their horribly designed website (the only other option is mailing them a check which means you better mail it a few days before, otherwise you're paying a ridiculous fee), somehow they hire workers that consistently show up with bad attitudes (I don't even know how to explain this one and strange that I even have to write it, but it is a recurring theme, and overall they have made some questionable decisions in terms of "improving the property" as well as failing to make sure these projects get finished (usually they only get half done). With all that said and, again, being charged an exorbitant late fee on the 2ND DAY OF THE MONTH that strictly goes to this company (not to the owners of the property), to me, shows they couldn't care less about the property, its owners, or the tenants. They only care about making money (nothing wrong with wanting to make money, but Alliance clearly doesn't care about quality of service.)

I loved this property infinitely more before Alliance showed up, and all I can do is hope that the owners somehow get rid of them. This seems unlikely since Alliance was the one who reached out to the owners and convinced them to acquire their "services". And since the owners of the property don't know how to use the internet, they didn't see the terrible reviews this failure of a company receives, otherwise we might be with a good property management company, and all would be well.

I had been in the property management business for over 30 years, only went outside when I started to have less properties. besides managing my own, Alliance is the 4th company I am using. Compared to all 3 others, his company is far the best of the one I used. Managing properties is not an easy job. Tim, Ofelia, Karla, Chris and the rest of the staff do a satisfactory job. I do recommend this company to others.

Several attempts to try and reach them including emails and got no response! Finally today, I was able to set up an appointment at 2:00 with "Ben" who said he didn't want to go back and forth to the unit.. I arrived at 2:14 p.m. I texted him at 2:18 to let him know I was there and he said he left 10 minutes ago! How unprofessional of him to just leave with out a grace period.. I am so disgusted by this company! I could just imagine how they respond to emergencies while being a tenant!
Good Job Ben!

Sincerely,

Annoyed!

Avoid Alliance Property Management at ALL costs!!!

One of the worst companies to ever do business. My family has been on both sides of renting apartments/houses (customer & client) for 25 years. Never have I seen a business that operates on such terrible service and professionalism.

They don't respond to maintenance requests.
I tried multiple times (about 5 times) to get a sink repaired in one of the bathrooms. The maintenance guy came out once to take measurements and then never returned. I tried contacting the maintenance guy and he said he would come back next week (said that 3 times and never came back).

They are very inefficient. The office operates on their own schedule. It takes the office 2-3 weeks to reply to an email and when you try to contact them by phone, they never answer. Once you sign the documents, they all of a sudden disappear.

We had cockroaches in our apartment (a good amount of them). It took them almost 2 weeks to get someone out to the apartment to get the cockroaches fixed. Just very inefficient and don't care about the tenants at all.

Cleaning/security deposit:
The lady in the office said that every apartment floor (carpet, tile, etc.) must be cleaned after move out. This is deducted from the security/cleaning deposit, no matter what. Then I proceed to ask her is it ever possible to get the FULL deposit back, and she goes on to tell me yes, she has seen people get the FULL deposit back before. Doesn't make ANY sense!!! She is contradicting herself and giving out false information to the tenants.

This company is their for you in the beginning, but once you sign the documents, they disappear and take your money. They don't care about your needs but rather the money they are getting from you.

If I were you, I would NEVER do business with this company!!! Stay far away!

First of all, they are Totally unresponsive to any issues or questions that you have- I had to call the emergency number 8 times over 3 days to get someone to come and fix a broken window that was in urgent need of repair. We also waited at least a month in the middle of winter for someone to come and fix the heating system.
Then my roommate was moving out so they said I needed to create a new lease (starting immediately) which they increased in price by $700 per month! (An increase of over 30% of the total rent!)
As a result, I am glad that I moved out and would never recommend anyone to enter an agreement with alliance.

They re horrible. Sell you nuce looking apartments that dont work and they wont fix

I'm a tenant and their policy is to drop the rent check into a slot on the front door rather than pay it directly to the onsite manager at my building.

When THAT was the procedure, I'd get a receipt on the spot.

Now ...

After several days to a week after I " deliver " my payment by hand as described above, I STILL have to call the office and wait while I'm on hold until I speak to the person who handles those duties.

Worst come been is your payment gets lost in the shuffle and you get an email notification about late payment ? !

Management needs to do better .....

Much better !