Alliance inspection management Reviews

If I could give a zero, I would. I am on the phone with one of the WORST customer service reps I have ever had the displeasure to speak to. Not only did they cancel the date we set up but they left a message rescheduling it for four days after I have to turn in my leased car! This woman is giving me a hard time and not listening to me. Currently on hold for her supervisor but I'm sure she's not going to connect me. And guess what, I have to get back to work. DO NOT RECOMMEND THIS COMPANY. My first call to schedule involved several calls back and forth to set an inspection date. I would have to wait a month!

Much the same as you'll read in the reviews below. Was given a date and time of between 8-12. I called at 11:00 to make sure I had the right day as I had not heard anything from Alliance or its rep. Was confirmed that "yes you are scheduled for today but they have until noon to get there". Alright I can live with that...however No one showed...no one called to explain. When I called them to find out what was going on the response was "when would you like to reschedule for?" I explained I had taken the day off work and would like to wait for the guy and would like to know what time they thought he'd be here. The only response I got was that I need to reschedule. Based on other reviews this seems to be a common theme

Brian Bardhi was fantastic to work with. He was professional, friendly, polite and on-time. He was very transparent and reasonable throughout the entire process. This was my first end of lease inspection and Brian helped make the entire experience a positive one. Happy to work with Brian again anytime in the future.

Would be zero stars but you have to give them one. This has honestly been the worst customer service experience I have had in a long time. The fact that you make people take off huge hours of their days to have their cars inspected is ridiculous and then they don't even give you a heads up to let you know they are on the way so they have to wait around indefinitely. I also just had one of your "customer service" representatives tell me it was my fault and they called my number which they never did. Such a scam. Definitely never leasing through Hyundai ever again.

We had our Nissan Rogue inspection with Brian Bardhi .
He was very professional , very thorough though the whole process.
Great service.

No return phone call to set up inspection. Had to call, wait on hold for 45minutes, then told appointment wasn t available and that I would be contacted in 24 hours. Nope, nothing. Garbage company that is probably only supported by big corporate accounts.

Just completed my inspection with Brian Bardhi, he was awesome! Great attitude and very knowledgeable on the process, especially important to someone completing their first lease inspection. Thanks Brian for a stellar experience!

Brian Bardhi was extremely courteous, kind & proficient. He even called ahead to give me an ETA & was patient enough to wait for me, as I was running a bit late for our appointment. His inspection of my leased vehicle was totally hassle-free and he completed it in a timely manner, too. I was very pleased with his efficient service & greatly appreciated his professionalism. High marks all the way for exceptional customer service!

Excellent customer service! Easy to schedule on line, received a courtesy call 40 minutes in advance, on time, described the process, described the report and emailed copy to me immediately. Beth was a nice combination of friendly and businesslike. I seldom write reviews and would remind folks that if you have a great experience, report it!

Brian Bardhi inspected my car and was great. He went out of his way to accommodate my schedule. He was efficient in the inspection and communicated well. It was my first experience with an inspection like this and he made it a breeze.