Initially requested a leasing quote due to the great reviews on line. From the beginning, Marcia was very straight forward when working out a deal. All the staff, was very friendly. No BS or pressuring. No hidden fees the deal was exactly as we discussed. Drove over an hour for my new car and would gladly make the trip again. Definitely recommend.
I have bought a lot of cars at Allan Nott Honda. Everyone is very friendly. They are very knowledgeable and answer all your questions. Didn't plan on buying a car that day, but everyone worked quickly and the deal was done and we are very satisfied with the purchase.
Just like what you watch on the TV about scam mechanics, the Toyota dealer in Lima is one of them.
They claimed they had replaced the intake manifold gaskets on my vehicle during a service visit. They charged me for parts and service, but they never performed the work.
Shortly after I left the Toyota dealer, I began feeling some vibration from the engine bay during idle conditions. It wasn't major at the beginning, but it became larger over time.
The check engine light eventually came on, and I took it to a local mechanic. Two of the cylinders misfired. The mechanic performed a smoke test, and determined the intake manifold had some leaks.
I drove the car for several more weeks until it became bad enough that I had to take it to have it fixed. The mechanic confirmed the intake manifold gaskets were original, and damaged.
The intake manifold gaskets had never been replaced by the Toyota dealer contrary to charging me for parts and services.
Attached you can see the images of the intake manifold gaskets and the service report supposedly Toyota dealer provided for yourself.
The intake manifold gaskets were indeed never replaced, but I was charged for it. They commit theft and robbery in broad daylight.
They sell you parts and services you don't need. They charge you for parts they don't install and services they don't provide.
Use Better Business Bureau to file your complaints to them. Stay away from this dealer at all costs.
This is the worst customer service I have experienced with a car dealership. I called this establishment inquiring about purchasing my vehicle early from a lease. After speaking to a man he assured me he would call back this shouldn't be a problem. 2-3 weeks later I call back and this person told me, oh I got busy. This should of been my first clue. He replied he will have someone contact me. Another gentleman called and replied sure we can do that. Great I believed this, second mistake. I never received a phone call back in regards to being able to buy the vehicle or not. I send Eric Martin a e-mail and he responded saying he will have someone contact me. I received one phone call when I was working and could not talk, the gentleman replied he will call back. Guess what, no return call. I send another e-mail to Eric Martin and I received no response from him or anyone else. So I guess my little bit of business is unimportant to this establishment and there is absolutely no follow through with anyone. I guess you live and learn.
This place is top notch. Brandon was exteremely patient with me and was super easy to work with. Dispite the crazy questions I asked and the in and out I did because it was my first time buying a new car. He talked me through the whole process couldn't be more happy with my purchase.. Thanks for being a great honest no pressure kinda dealership. Of the 6 I talked to you guys never pushed too hard. Fair pricing and great customer service. Thanks again
The sales man, Brody, took time to actually listen to what we were looking for and gave me the best options in my price range! He was completely transparent about the entire process and explained everything in depth. Steve in finance was very helpful and was very quick with the process. Finally, Scott was knowledgeable in explaining the technology and features in my new car. I am so appreciative of the professional and friendly atmosphere. I am so incredibly pleased with this experience and will be a returning customer, as well as recommending them to friends! I am in love with my new civic!
This was the third time I ve obtained a vehicle from Allan Nott, & I ve gotten excellent service each time. This time my salesperson was Krista Berridge, & she went far beyond the call of duty to find the EXACT vehicle I was looking for - a gorgeous orchid white 2017 Accord EX-L V6 that I m already in love with despite having it for less than a week at this point. She has followed up to check whether I had any questions or concerns & the whole experience with her has just been my best buying experience ever! Can t say enough about how awesome she was & the rest of the team at Allan Nott as well!
When I lived in St. Marys, Ohio, I had exclusively purchased Hondas at Allan Nott from 1986 until 2012 when I retired and moved to Las Vegas, Nevada. My first purchase was a 1985 CRX that I bought in 1986. Chock Norris was the fantastic salesman. Over the years, I bought several Hondas from Chock. When our two children were still at home and in college, we had 4 Hondas at our house. I had a 1991 CRX, my daughter had an Accord, my son had a Civic and my wife had an Odyssey. I later replaced my CRX buying a new 2007 Honda Ridgeline from Chock. I drove more than 60 miles per day round trip between home in St. Marys to work in Lima. I drove over 200,000 miles on my 1985 CRX and over 280,000 miles on my 1991 CRX. I loved these two cars. Allan Nott Honda serviced all of these cars, doing an excellent job every time. In Las Vegas, I am buying Hondas from Findlay Honda. My wife has leased one CRV and purchased a 2013 CRV. I brought another Ridgeline. We bought a new 2015 Honda Fit for our granddaughter when she graduated from high school in Lebanon, Ohio so she could commute to college. We have exclusively purchased Hondas for more than 30 years after my initial purchase in 1986, thanks to Chock Norris at Allan Nott Honda.
I had to replace a car remote. The service department was very helpful and it was cheaper than I had expected.
We had visited a few dealers, but as we drove through the lot at Allan Nott one evening, Brodey approached us to say "Hi", and to briefly tell us a little bit about the dealership. He gave us his card, and we were impressed with his helpful, friendly manner. We had a few models in mind, and were able to text Brodey a couple of days later with some questions and to get some quotes. His response was prompt, friendly and professional - made us feel like we were important to him and the dealership. When we went for a test drive today, Brodey was positive and patient with us. He had a few options for us to look at, and answered all our questions, plus questions we didn't even know we had. We ended up buying a Passport, and our buying experience couldn't have been better - we met many smiling, helpful people at the dealership. Another very helpful person was Haden Best. We spent a great deal of time going over the features of our new SUV, and changing some of the default settings. His friendly and knowledgable presentation really helped us understand our car. We are thrilled with our new car, and we are equally excited about the relationships we built at Allan Nott.
I had the best experience with Steve! I had inquired about possible financing options, and he took the details that I gave him about what I was looking for, and gave me several options. I had a lot of questions and Steve was extremely knowledgeable and very helpful. I will definitely be back to Allan Nott and will recommend them to anyone who is looking for a vehicle!
Brandon was very helpful and available whenever I called. We bought a preowned van and he helped us out a lot even after the sale. Great guy and great experience!
I gave this rating because when I came in I was approached by a guy I could completely relate to. He was funny, relaxed and walked us through the whole process. Brandon is a great salesman and I highly recommend for everyone to go to. He shoots straight with you and is willing to work with anyone to get you in the car you want.
Very helpful staff. I had my Toyota serviced here for the takata airbag recall, they took care of things quickly and even shuttled me to the nearby mall while I waited. The gentleman that drove me to the mall was very nice, and the serviceman that took care of my car was very personable and even walked me out to make car to make sure everything was as it should be. Great customer service!
We looked online to narrow down our selections. We were able to test drive from those selections within 15 minutes. Sales persons were friendly and knowledgeable.
Told me my van had a recall and I took it in. They charged me $104.00 to look at it and tell me it wasn't a recall after all. They "fixed" the problem by turning off the check engine light, and telling me to come back in if the light came back on. Horrible service
Had a great experience in purchasing my 2017 Honda Accord.
Marcia Sites and Eric Martin did a great job! Best car purchase I ever experienced in the Lima Ohio Area. This dealership strives in taking care of their customer needs!
They have great service but very slow you sit in the waiting room along time even with an appointment
First time ever visiting this dealership. Was very impressed with the service department! Friendly and super helpful! Changed my headlight in 5 minutes, no appointment! It was great! Thanks for making my day a little easier!
Excellent work within the garage. Great service from them. No proper covid-19 precautions for ANY of the folks inside in the waiting area and offices. There was an elderly gentleman and the office workers did nothing to maintain social distancing. Area still has new confirmed cases so this is unsettling.
Changed the name. Same service department. A few years ago I took my Toyota FJ to have a problem diagnosed. The representative came out and told me what was wrong and that it was going to be 3k in repairs and wanted to know if I wanted to schedule and appointment. Of coarse I didn t so I took it to Ft.Waynes dealership and they diagnosed it. Only cost me 100$ to fix the issue. That was strike one for me. A month or two back I was in the market for a van. They had one for sale, great price and what not. We show up and it had a broken windshield. We liked the van and they said they would replace the windshield. It is still broken. That is basically strike two. Yesterday I thought I would give the service department another chance. So I called and described the issue. What I needed was some old broken bolts backed out. Nothing that would leave me without a vehicle or something that couldn t be finished later. I get off work at 3 and it s a 45min drive. So they said be there at 3:45 and we will see what we can get done. I went and they didn t even bother. Said it would take all day and didn t try to get a single one out. I m done with your business and will take my business to Ft.Wayne for both my vehicles
Just seamed like because it was busy and had a disgruntled guest in the lobby they were just going through the motions the first visit was great so I'm hoping Monday was not their normal everyday service
What I like most about this dealership is that they are not a high pressure sales dealership
They let u think about your purchase. Steven and Adam Cox are very easy to work with and very knowledgeable about the cars they sell. I've purchased a number of cars and a pickup from them and would go back in a heartbeat
I stopped by and was greeted immediately by Mark Youngpeter. Mark listened to what I was looking for in a vehicle and got to know me and my family. He had a 2018 Accord ready for me in no time. Scott Ricard gave us the 411 on the vehicles features and Matt Ricker had our paper work ready and signed in a matter of minutes. This is the 4th car I've purchased and 3rd dealer I've worked with. Allan Nott Honda has given me the best experience. I will be back again and I highly recommend their team.
Super nice place. Friendly. Clean. Great deals on sales and service.
We are a Toyota family, but haven't always had great experiences at dealerships. We were on a road trip this weekend and began to hear loud rattling under the front of our Corolla. Being over 2 hours from home made this a bit disconcerting. I googled the nearest Toyota dealer and changed our route to see if they would be kind enough to do a courtesy check for us. Wow! Did they EVER! The service manager, Mr Sousa took us in like we were his regular customers! We were encouraged to relax, grab a drink, and let him take the problem off our hands. He came back in less than 15 minutes, told us that a couple of corroded bolts were the problem. He had already repaired them, making the piece stronger than ever, and didn't charge us a thing! It may not be normal to drive over 2 hours to buy a Toyota from a particular dealer, but we will certainly consider doing just that because of this EXCEPTIONAL experience.
Great service, friendly staff and very personable. Would recommend to any of my friends and Family. Thank you for the wonderful customer service.
Gotta support the Honda as I'm an associate great ratings all around!
Our family has either purchased or leased 5 Hondas from Allan Nott. I am leasing an '09 Civic and I have been very satisfied with the services from Allan Nott. Their service department is very professional and polite. I never have to worry if the job is done right. Peace of mind with a dealership goes a long way in my mind.
We strayed a bit from this dealership as a former salesperson we had a relationship with had left. I was turning in a lease at another dealership and wanted to look at my options back here at Allan Nott. I found Brodey to be an exceptional salesman to work with. Not only did we talk for nearly a month about different options, but he also had everything set up when we arrived to test drive a few that would fit our needs and budget. We threw in a curveball at the end and said we wanted to get two vehicles instead of just the one originally we were working with. A lot of legwork, hours, and time spent on finding the right deals and the right vehicles for us. We left with two vehicles we didn't think about when we started! But needless to say, made the right decisions for us and our family Thank you Brodey for all the work you did! You're amazing! We will definitely be back and refer friends and family your way!
When it comes time to buy a new care there is always a feeling of concern and apprehension. Will i get what i want? will i get it at a fair price? Marcia, Steven, Adam, Steve, Kyle and the team at Allan Nott, have exceeded my expectations again and got me a car that i absolutely love. Thank you again for another great experience.
Courteous,fast, reasonable cost, parts slow in arriving due to recent shutdown, still good for new reality. T
I have been very happy with my purchase process and my first routine maintenance experience.
New Tacoma truck, silver color, Tom stated I can have pinstripes & possible shamrock put on truck! Wow Paula Walter Ohio!
Drove 4 counties up to ensure I achieved the proper customer service needed in my fast paced environment. Looked at local dealers, but ended up choosing Allan Nott as my personal time was more valuable then dealing with your typical used lot salesman; nothing but professionalism at this location.
Salesman was extremely informative and cooperative during the transacation, even providing weekly updates on the progress of the vehicle order.
Solid experience.
Double charged me for suspension and now my bank account is overdrawn
We came to get an idea for what we should be saving for in the next 6 months. We test drive 2 vehicles. They have now called me 9 times within 2 weeks, left a voice mail each time. I spoke with the person that showed is around and explained that we were only looking and would be making our decision in February. Also explained that I would prefer to receive a text instead of a call. The girl in the office then proceeded to call me 7 times and the gentleman helping us had called twice. We will not be going back simply because of the way they have handled things.
I am a loyal customer, for the past 20 yrs, every used car I purchased was maintained to the maximum expectation before it was put on the lot to be sold. If there was anything that I was not happy about, a dent or problem, the response would be..we will take care of that, and they would. One time, I had a limited budget, and I noticed a car I liked, and the dealer said..I won t put you in that car, it would be good for work, but not a trip to Florida. He had a Chevy Malibu, which was not what I had imagined buying from there. He said trust me.you will be saying..that man at Alan Nott put me in a great car! It was.. i drove it for 8 yrs with no problems just reg maintenance.
Alan Nott s devotion to customer satisfaction is outstanding! So if you experience any problems.. let them know, and they WILL make sure you are satisfied!! Thank You Alan Nott for being an outstanding Dealership I can count on for honesty and integrity as well!
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I've been buying cars at Allan Nott's for years. Love this dealership. Their service is second to none. They are always friendly and helpful. They take such good care of their customers. They are trustworthy and kind. Excellent dealership!
Very pleasurable experience. Just nice people to do business with
I have been a loyal Nott customer for over 15 years.Because of the excellent service staff,Brett Condon, in particular,I would never consider purchasing my next vehicle anywhere else. Thank you.
Traded our 2015 Honda Odyssey for a new 2018 Honda CR-V. Salesman John Gould helped us find the vehicle we were interested in. He was very knowledgeable and personable; never pushy. He helped make the whole car-buying experience easy and enjoyable. After the sale, John hooked us up with Kyle Ryan, the "tech" guy, who patiently led us through the CR-V Touring technology package.
Kudos to these fine Allan Nott representatives!!
This dealership has GREATLY improved their customer service. Everything from sales to after the sale assistance, parts discounts and repair work too. I've been back to the dealership and everyone is always helpful, polite and professional.
I work there and it's a good place to buy a car, everyone is nice and friendly and not a typical salesman.
Purchasing a used vehicle from many miles away takes a great deal of trust and support. Our sales guy Brandon was so polite, friendly and patient with us from start to finish. I needed for him to tell me everything he could about the Jeep, and he did so without hesitation and with total honesty, even if it wasn't what I wanted to hear, about the Jeep. He made sure that they gave the Jeep a through safety inspection, tune up and a full detail that I was very impressed with. He never pressured me into buying it and he even drove it himself to make sure it was satisfactory. My brother went there to pick it up for us and Brandon was kind enough to pick him up from the rent a car place where he dropped off the rental, and drove him to the dealership to pick up the Jeep. Everything went as smooth as butter and we are so happy with our new Jeep. I wouldn't hesitate to do it all over again, Brandon even text me to make sure my brother made it to Colorado safely. What a fantastic all-around experience! Thank you Allan Nott!
I bought a 2016 Honda Accord and there were a few issues and the salesman Josh Hawkins took great care of me and problems. They were super to work with. Thanks to all
I have been going to these guys for 4-5 years now. I'm on my second purchase myself and the first for my fiance. We both enjoyed the company, service, and professionalism that these guys performed. Will see them again for my type R in the future
Was there for 10 minutes not one sales associate even spoke to me.
I had a really good experience working with Jon Keysor and the other staff at Allan Nott. Jon was very friendly, helpful with answering any questions I had, and made the whole buying process go smoothly. I was traveling from over an hour away and he checked some things out for me based on questions I had and texted me specific pictures before I even drove out there. I am very happy with my purchase, and I would buy from them again.
I went in several times & talked to the sales person. There was never any pressure to buy. He got me exactly what I asked for. I had to return for service. I had ordered a few extras that needed to be added. I had another appointment that afternoon & they got me in & out in a very short time. I was very pleased & impressed with the service I received. I was also very impressed with the professionalism of all I had contact with. I would HIGHLY recommend buying from this dealership. I had bought a used vehicle from them several years back & got the same professionalism at that time. This is why I went back to them to buy again.
Came in for a simple recall. My advisor Kayla did a fantastic job of making me feel welcome and appreciated even though I wasn't spending any money. I dropped it off, and they were able give me a ride to work. I had a little hiccup after picking it up, but Kayla got me right back in and my tech Adam corrected the situation in the drive through while I waited. Great customer service all around. Highly recommend this dealership for Honda and Toyota service!
This is my fourth vehicle from this dealer and again the exceptional, dedicated, and hard working employees is why I keep coming back. There's many opportunities to try other dealers but why ruin a good thing? I personally want to thank Adam & Lisa for my early Christmas present!
Very explicit. Helpful. Cordial. Very mindful of your needs and budget. Communication was at it best. Our salesman took the time to explained all the differences and options we had. Shouting big A to the dealership!
This is our 4th vehicle from Allan Nott. Not because anything is wrong with them. But because they always treat us well. And for that reason, we ll likely never go anywhere else. George & the rest of the team are all amazing, helpful, and knowledgeable. They treat you right & make sure you re happy. We love this place and trust them fully.
We went in to see what they would offer on our current Accord. They offered what seemed to be a fair amount and that along with the Honda employee discount made the price of a new vehicle reasonable. The Honda employee is not very far from retirement so also wanted something to last a while. We had not really planned on going ahead and trading in immediately so had not cleaned out the old accord and it did need cleaning. Their folks cleaned most of it out for us making that one less task to do. The financing went fairly smooth as well. I put mostly good for rating because there is always room for improvement. I would actually give them a good plus.
I knew I wanted a Tacoma when I walked in. Salesman Steve Dawson and manager Tom Pseekos were very helpful in helping me prioritize my must haves and understanding pricing. Within 24 hours, the exact vehicle I wanted was in their showroom. Agreeing on price was straightforward, the truck is mine now.
My lease was almost over so contacted the sales person about getting a new vehicle during an oil change visit. I drove that home today!!
This dealership was great to work with, very personable and very quick about their process. They made buying my first vehicle very easy and fun.
There service department needs some work. Really slow!!
We told Marcia what we were looking for and she made it happen. Leasing transaction went smoothly and paperwork was super quick with Matt. This was our first experience with Allan Nott and we will definitely be recommending them to everyone looking for a new Honda! Another salesman (Ben H) even helped entertain my kids with suckers while they waited on us the day we took home the Pilot!
Awesome service, ben hooked us up great deal very nice place
I wish i never purchased a car here. The worst experience ever. The pressure they put on me was awefull, blew up my phone wanting an answer while i was at work on a sat morning starting at 630am. The deal i made with the sales person, is not what they have me when i signed the papers. Then after i signed the papers, it was a week later they said i could pick it up. And when i did, the front bumper was damaged, there was 1,000 more miles on it, it had no gas and had no window washer fluid!
Great service and friendly staff! We have bought 3 cars from them, and love them all.
Great honest family people. Highly recommend Quinton and Adam there. Go above and beyond to help you.
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