Alien Scooters Reviews

doesn't even deserve one star -- Very dishonest owner. unfair to her past employees. deceived me out of my share of a resale on an eZip scooter saying she had too many repairs on it but i never saw any of those receipts. For months she failed to return any of my calls when i wanted to know how it was selling. She only called me when i left a message that i was in need of another scooter. poor customer service, dishonest person to do business with.

friendly sales, bad service. Bike has been at shop for a month and now no one answers phone for three days. I hope they are o.k.

Lots of variety in bikes, friendly staff and one of the few places where you can actually get an electric bike repaired!

Talk to Anne when you visit, this place takes the cake as far as where to buy scooters.

It's rare that you go and buy something and end up staying for two hours! I absolutely loved my experience with ANNE and all of the guys at alien scooters. I was literally there for two hours getting to know their business talking about their products trying out new things and I ended up leaving with an electric scooter that is perfect for my needs and makes me feel like I am saving gasoline. I think that ANNE is a very honest businesswoman I believe that "keeping Austin weird" is very important and that we should do our very best preserve "excellence in business" as Alien Scooters has demonstrated during my "extended" visit. I look forward to upgrading and I will definitely be using alien scooters, cheers!

This shop offers some of the best variety and repair services on electric powered scooters and bikes anywhere. I've been to quite a few ebike shops all across the US and few carry so many brands or are willing to help repair older equipment. The owner and staff are friendly and will help you find the right product, place custom orders and and even let you do test rides around the parking lot! Definitely worth checking out :)

sold me a used scooter, didnt tell me that all sales were FINAL until the next day when i called and told them my scooter didnt even start.. sold me a new scooter because i couldnt get my money back but i could spend more to get something else.. it was also a non working scooter.. this was all within a week 2 products 2 failures and i still dont have my money back.. im stuck with store credit but im scared to buy anything there.. what if it fails on me also... HORRIBLE CUSTOMER SERVICE. YOU ARE BETTER OFF ORDERING WHATEVER YOU WOULD BUY FROM THEM IN PERSON OFF OF THE INTERNET YOU GET THE SAME SERVICE BUT AT LEAST ITS CHEAPER ONLINE... DONT SHOP HERE

My sister s bike has been at this place for 3 weeks. The lady from the shop (Anne i believe) told her it would be a week because her brother was at the hospital thus the week. It s going on 3 weeks now and no sign of the bike being finished at all. We ve told her to just give us the bike back so that we can take it else where and she refuses to answer and give us the bike back. Unfair there isn t much we can do. My sister needs her bike to transport and this place doesn t have a sense of urgency. Not everyone has a vehicle and some rely on their bike.
If you can afford to leave your bike at the shop for a month, sure this may not be a bad choice but if you want an honest and responsible shop, stay away from this place.

I am a college student who needed an e-bike as a means of transport around campus, Im from San Antonio and I have almost fell for those cheap chinese made e-bikes, so anne offered to order me a ProdecoTech phantom x2, which is a great bike, very fast while on full throttle and peddling simultaneously, and easy to pickup and fold to store in my camry she ordered the bike immediately and I came back to pick it up after 4 days, and the best part is that if anything happens to the bike in the future (which i doubt because of the amazing manufacturing and quality) I can always come by for repair or call prodecotech directly.

When you call for information there seems to be one person who knows the answer and he is never available, but the price is reasonable .