Alex Karras Lincoln Mercury Reviews

Top Notch Customer Service! My husband and I recently had the pleasure to meet and work with Walt at Alex Karras Lincoln (Body Shop). He and his Team did everything right! They were excellent at keeping us informed of our truck's progress, they were remarkable at working with our insurance company and at the end of the job WE even got a check for a small overpayment. Extremely Satisfied and I Highly Recommend them for your next Auto Body Shop visit!

Always great service and care. Everyone is polite and concerned about giving you the best service. Best dealership!

Jason, Amanda, & Walt in the body shop are awesome! Friendliest staff I've ever worked with. They take the time to inspect every vehicle before they let it go to make sure that it is pristine. Their quality and customer service is the best of the best!

Great service and staff had some paint work done on my mkc and looks great and done 3 days early too thank you to Walt and Amanda and the team

thank you ay in the service department and Dia the tech. great service ,nice guys .i would use them again for sure

I wouldn t suggest going there if you re looking for a car unless you re a friend of the owner I was interested in purchasing a vehicle after Mine was totaled but there was a 24 hour hold on The one I liked so I called 2 days later the hold was still on the car because it was for a friend of the owner if you re not a friend of the Owner don t bother getting a car there because you re not important

These folks are great! They go out of their way to keep you informed and do a very classy pick up and delivery for their service. On time and efficient. Wonderful service.

Welcomed warmly after I arrived for my appointment. Took as long as I was told for the service to be completed. Complimentary car wash at the conclusion of the service was a bonus. Good service, fairly priced.

I have had the pleasure of using the collision center at Alex Karras on several occasions; and yes, I consider it a pleasure! Amanda and Walt are very knowledgeable and courteous and always do an awesome job without the " oh! we can't get to it for 'xx' weeks" so many other shops practice. I literally receive compliments on my car almost daily. You will not be disappointed with this body shop!

Great service as always.We been coming here with two Lincolns since 2009 and never had any problems.Keep up the good job.

Was a Lincoln dealer in Massachusetts. Worked for another local Lincoln Dealer here. I have never know of the quality of people or service once I purchased my new Lincoln. If they were the industry's norm its reputation would not be know as it is. A special nod to Rick in service, "The Best".

They where honest, and good. There were a few minor mistakes, but they were gladly to fix it, was a great feeling that you can be opened with them about any concerns and not have to worry about, is it going to come out right? They will take care of you. Also,
they did a great job on my car, couldn't ask for more

Had my oil changed and tires rotated. Service was very fast. Thank you

Very friendly, they did an EXCELLENT JOB on my Mustang....They are definately my body shop for life...even detailed my car....looks AMAZING

I experienced low tire pressure in all four tires and one had a low of 7psi which turned out to be a puncture and the tire replace. Everything went well and I had a rental auto while the tires were reviewed and replaced.

Excellent customer service in buying a Lincoln Aviator. This dealership is top notch. I have purchased over 35 vehicles in my lifetime and by far this is one of the best dealerships I have ever done business with. No-nonsense place where they treat you good. From start to finish buying a new car in 1 hour. Out the door quickly and painlessly. Will recommend buying from this dealership.

Great service experience. Rick is one of my favorite service techs from all the dealerships that I have felt with. No surprises here and always a free car wash.

Great dealership. Service department is excellent to deal with. Always friendly and accommodating.

I have been dealing with Alex Karras for almost twenty years, they have great with me and will be back.

Wonderful experience with Jason and the body shop. They went above and beyond.

I have an MKC. The service experience was easy and quick with nice,friendly staff. I like that the vehicle is returned washed and cleaned inside. This is the third Lincoln I have leased at Alex Karras.

Great car, great dealership, great salesperson Jerry Carroll! Low key, no pressure, exceeded expectations!

Great service, changed radio to receive noise free AM and still not good. Need Lincoln Regional Service to answer why. Lease is still 2.5 years to go and I want a answer or take the car back..Thanks.

Amazing body shop with a 5 star quality in body work and paint matching.

It was a rewarding experience with them. Amanda and Walt took good care of me I would highly recommend

Great dealership and employees. They do all they can to help you.

Recently had some body work done on my car. The body shop staff are professional and courteous. I would highly recommend them.

I had an appointment to get an estimate for the repairs from an automobile accident. I was on time with gentleman was very efficient streamline operation. I was satisfied with everything that happened and the speed in which he was able to get me in and out

Right from the beginning of me inquiring on line about a Lincoln I was interested in, The phone call was professional and to the point. My Salesman Mike Ferenc when I arrived was easy to deal with ... no BS! Very honest people here

Alex Karras Lincoln Inc. body shop is certified by my car insurance company. Their body shop staff provide quality service and a friendly atmosphere. If i need more work done on my car I will be a return customer! Thank you!!! - Joanna C-N.

I would totally recommend Jimmy!
He got me into a beautiful SUV and helped me out of a difficult situation.
The dealership provided excellent financing and it was a quick transaction.

Brought in my car for a quick recall and service was fast, pleasant and my car came back clean as a whistle!

Great sales team & the service is fabulous
I would highly recommend Alex Karras Lincoln

My wife and I were in the market for a Kia Telluride actually. The prices of the Kia were marked up so high I joked with my wife about getting a Lincoln Aviator instead- She fell in love with the car. We went in just to look at the car in person. We met Roman- He was awesome- We told him what we were looking for- None of the silly let me talk to my manager 10 times.

We are super happy- Go see Roman

Walt is AMAZNG!! I told him i needed an estimate on my car and he did it and prepared everything in RECORD time!! I am going through a bad situation and they made it easier. All I can say is, Thank God for this company! Also, Elmer's towing has kept my car and worked with me...
I want to recognize Shelley because she is such a GOOD person and easy to deal with! ALL the people at Elmers are superb and certainly deserve recognition ... THANK YOU FOR EVERYTHING!!

We brought our car into the Collision Center at Alex Karras for a leaking sunroof. Walt was great and his team worked hard to fix the problem and give us a great deal. I recommend their services at the collision center they were very professional and their work was perfect our sunroof no Longer leaks. Thank you again. Khris and Larry

Always very professional...did not take a long time for the regular checkup...service manager and assistant very polite..as well as the cashier...am loving the Navigator.

After spending a couple of months looking for a new vehicle; visiting many of the area's dealerships, and countless hours of internet researching, we finally landed at Alex Karras Lincoln! I had been randomly searching all the area dealer's websites for a couple of different make/model SUV's we were on the hunt for and they had taken one of those in on trade and had it listed at a very fair price! What a stroke of luck that turned out to be! Everyone at Alex Karras Lincoln is great work with! We really appreciate the cut-above-rest customer service and the friendly professionalism of all staff we came into contact with. They even paid for us to get an extra key fob made elsewhere since they couldn't anything other than Lincoln keys at their facility! Awesome! They have a great used car warranty too! 90 days/3000 miles powertrain. We were worried that the purchase process would be a long drawn out affair, nope, it was simple and efficient! No hassle!! Even if you are not looking for a Lincoln, check this dealership out, we saw that they had plenty of other makes in stock and very reasonable prices.. Highly recommend.

Some problems but everything came to an agreed upon completion. Would use again!

The body shop staff is impeccable, they work very hard for their customers. This was my first time for a body repair, they made it an easy experience for me..

Thank you, Body Shop Staff

Rick at Alex Karras got my MKX up and running again! Thanks!

My Ford F-350 was brought to the body shop for an insurance claim, they went above and beyond of what they had to do. They have been great people to work with, I highly recommend them.

LOVE this dealership!!!!!
Starting using them for my Lincoln service when I moved to Sarasota from CT, they have a great service department!!
Recently I turned in my leased Lincoln to them and purchased another leased one, the entire process was so easy and so quick, best dealership!!!

Love my new Lincoln MKC
Thank You So So Much

I love the staff in the body shop! They do great work and I would recommend them to anyone.

Awesome service from start to finish, Service writer Rick researched parts and prices explaining everything in detail. Service tech did a great job, excellent job.

I recently used Alex Karras Lincoln for some service work on my 2005 Thunderbird. I found the service department, especially Rick Karras and the service technician, to be extremely helpful, courteous, and well versed regarding the issue with my air conditioning problem. The problem was resolved the same day, at a cost well below quoted repairs from other dealers, and they drove me home while I waited. I will continue to use Alex Karras for service on my 50th Anniversary car, and will also start taking my new Ford SUV there for warranty work. I HIGHLY recommend Rick and his people to anyone with a Ford product who wants exceptional automobile service, polite and helpful customer service at a reasonable cost.

We bought a new Nautilus in December and just last week a used MKZ Hybrid, happy with both cars and very happy with the Dealership. There are great people working there.
myles

ALWAYS a PLEASANT experience!!!
Thanks guys & girls for the FAST/ COURTEOUS SERVICE & for taking care of my Lincoln!!!
The COFFEE/snacks in the lobby area are a NICE TOUCH TOO!!! .... SO APPRECIATED!! ... that COFFEE COMES IN HANDY for ME, personally!!! Lol

They are really trying to be helpful. I found them very honest.

First time at the dealership and Exceptional service! We will definitely continue to take our Lincoln there for service.

Great service. My first time going to a dealership but they made the experience painless & easy.
I do wish they would have called me to let me know my car was done so I would know when to come back.

Steohine the current service manager is great. In the past year service at Karis has been great.

Very smooth and comfortable process in purchasing our new Lincoln Nautilus ! Roman, our salesperson, facilitated a quick process in purchasing our new vehicle.

Soldier worked here went to war and his tools all disappear. They Did nothing to make it right. I'm a Vet, I'll remember.

Excellent service, courteous staff, convenient and efficient. Very reasonable.

The collision department goes above and beyond for their customers. The staff is professional, helpful and committed to great customer
Service. Thank you for helping me through a stressful situation.

Alex Karas body shop staff is exceptional. Walt Terry and staff are top notch. Don't bother going anywhere else. Their customer service outranks any other.

I found the sales staff very professional and generally knowledgeable. The service staff is very polite, accommodating and concerned about any issues. I do agree the customer waiting room does need updating. I purchased my Certified Used Lincoln last Summer and commented to Mr. Rick Karras that the Used Car Sales Department really needed an update since they were dealing with an upscale customer base. I will follow-up the next time I am in for service

Anybody that disrepects a serviceman is pond scum! #howdareyou

Not once have I had to wait for an appointment nor wait too long for my vehicle to be serviced! I enjoy waiting in their well-stocked and comfortable waiting room. My "go to" service rep is Rick Karras! (But their lady service person is really good and friendly, too.) My car is always washed and perfect when returned to me. They are family to me.

The customer service of Alex Karras Lincoln's body shop is Phenomenal! They really go the extra mile to address all your needs and to make sure you are completely satisfied. The finished product is impeccable, the crew is awesome & the experience is great!

Dropped a friend off here. They fixed his car problems.

We just bought a vehicle from here today. Jimmy was our salesman & he was awesome! The whole staff & experience was! Best car buying experience I have ever had!! Great deal on an amazing vehicle! Definitely recommend this dealership! No pressure or anything from our salesman or the sales manager. Super friendly team! Can't say enough good things!

I have never ever been disappointed in Alex Karras Lincoln. They always go above and beyond. Their body shop does amazing work as does their service. Thank you so much.

We searched for a Navigator Reserve with specific exterior and interior colors. After finding it online, Alex Karras Lincoln held it for us since we were located out of state. After setting up an appointment to look at and purchase the vehicle, we were not disappointed. The entire staff were very pleasant and cordial with us. The vehicle was ready when we arrived, and the purchase process went extremely smooth. They explained and helped us with all the different amenities inside that we were not familiar with. We have nothing but praise for their dealership, and would highly recommend it to anybody looking for a Lincoln.

Our experience at Alex Karras Lincoln was outstanding. They have the best variety/ trim models and provided reasonable price. Thanks Roman & Doug!

Absolutely best experience ever. Just got our 4th Lincoln from this dealership! They treat us like family. I give them the highest of recommendations. Our salesman Tony D and their Sales Manager Tony are the best! First and only dealership I have ever gone back to and thanked THEM!

REALLY GOOD BODY SHOP... THIS GUYS DID AN AMAZING JOB IN MY TOYOTA CAMRY.. I HAVE NOT WORDS FOR YOUR HELP... Thanks