Aircall AB Review

Such a game changer for any e-commerce brands on the Shopify platform. Customers are always amazed when we already have their order information pulled up when we answer the phone. Thank you for helping us provide a great customer experience!

This is a great app, calls always clear and all functions are oh so helpful!

Purchased Aircall a month ago & having issues with routing. Wasn't aware that there isn't a way to put customers on hold for another team member, without tying up your own line. Not sure if its in the infrastructure or setup, but callers often can't hear us and we can't hear them - resulting in dissatisfied Customers and poor service. Very frustrated at this point.

Aircall has posted on here that they want to help resolve the issues but lack of follow through within Aircall is another issue.

We love using AirCall. Extremely user-friendly dashboard and excellent service both on dashboard and mobile!

I have been using Aircall for almost 2 years now and I love has easy it is to use through my desktop as well as my cell phone. as an end user I highly recommend Aircall.

We've had a great experience with Aircall! The integration with Salesforce is a game changer. They helped train our staff on how to use it and check in regularly to see if we are having any issues. Very happy with the service!

Really liked the interface, nice and clean and easy to use.

I had an excellent experience with Aircall Account Executive Diana Demkin!

Aircall is simply the best phone app you can use. We are a growing company and we love the flexibility and scalability Aircall provides. The breadth of integrations Aircall provides will make this fit to what ever workflow you have or will have in the future. Simply can t be beat.

I'm an IT Director and needed to pivot 98% of our company to remote work when the pandemic began. Since our company hasn't supported remote work in the past, our existing telecom systems were not capable of providing phone service to our employees while working from home. I partnered with Aircall to quickly implement a reliable and intuitive solution that our employees have grown to love! We had everyone ready to go in about 48 hours, and we even routed office calls to their desks to their new Aircall numbers. We also configured custom voicemail greetings for our sales and customer service teams! With minimal training, our staff were up and running. Since adopting Aircall, we've added several users as our team grows, and each time I've reached out to Aircall support, they've been amazing and responsive. It's awesome to know that I have a great partner should I need anything! If you need a reliable and intuitive phone system with great support and beautifully designed software interfaces, I highly recommend Aircall!

Worst company ever. Stay away, think twice before signing up or getting yourself in any kind of contract. I don t know how these people got to do business in the US. Do yourself a favor and choose another provider who will provide a better service for your business.

AirCall is completely unprofessional and unethical. I applied to a Content Marketing Manager job posting on their career site. One week later, I received an invitation to interview with their recruiter Michael. He was a no show.

I've received no contact from AirCall after several emails. They have completely ignored me. If you're thinking of interviewing here, I suggest taking your talents and searching elsewhere. I missed work for this opportunity, only for them to not show up.

What I really enjoy about Aircall is it s innovation of it being able to function so efficiently. It can be used on your laptop or home computer. This company has done an amazing job at creating a program that is very versatile and handy. Especially during times with COVID-19; working from home with Aircall has never been easier. No more clunky home phones!! Definitely worth checking out.

Worst possible customer service - don't make the same mistake we did. On the off chance they will ever respond when you have an issue (like your phones not working), they may pawn you off to someone else or give canned answers, and even worse - LIES!

Avoid at all cost.

Very straight-forward and easy to use software. Responsive customer service helps whenever a question arises and customization/scalability make it a recommended choice.

Finally after millions of dollars in funding it s getting better

I am a business owner and Called Aircall for our phone system. My team got Brian Vinveza on the phone to set up our whole system. He was extremely attentive and was able to answer everyone of our questions in a very easy format and made things very simple for my entire team to understand. He was thorough with all of his answers and he seemed to basically know everything that we needed to know about and I was very impressed with his customer service. I would absolutely suggest AIRCALL for your company phone system and if you get lucky enough to get Brian on the phone when you re in for a very easy landing. Feel free to reach out to me if you have any questions that I can help you with

Aircall is a user-friendly VOIP service that is great if you need business features including call routing/trees and user management of support personnel. There are definitely many options if you're just looking for a basic VOIP as an alternate to your cell phone, but I would highly recommend Aircall for their business features and ease of use.

Aircall has drastically changed and the new version of aircall is pretty easy and good. We have been using aircall services for more than 3 years and never faced any issues. It is very easy to get integrated with other software's such as HubSpot, pilot, bitrix and so on.

I am a customer service rep that has been using Aircall for the past year. Aircall has been responsive with every problem I've come across, and generally I don't have any qualms about using the service. I've also spent extensive time working on the phone tree for the company and the IVR setup on the backend of Aircall is very easy to navigate.

Initially was very impressed with the software/phone platform/customer service, but very quickly fell out of the honey-moon phase.

With anything tech, expect initial integration issues into a CRM that cost time.

Our company now has very frequent spam calls that were not had before our numbers were on the Aircall platform, so I do believe some information is quietly sold off.

Billing - We signed up for a full year in advance, but at this time there were a lot of hidden charges that were not easily accessible OR were just all-together not included in the contract breakdown.

Because of this we have had to pay more than we did to our previous providers, and the cost has continued to increase every month.

Currently we are being charged for outbound calls to "landlines and premium numbers" , , Even though in contract it says, "Out-bound Per-minute rate on a local & Toll-free line included" . . . This must be the only out-bound calls covered, because we have racked up 41 hours of charged calls in just the last month on out-bound calls, most of which we make to cell phones or home phones. . .

When asking for more information we have been referred to their service carrier company, with little to no support, other than a credit that has not been seen. With this I have also had to work with 3 separate Aircall support agents, typically whenever I have an issue, and often without a more clear answer.

Very opaque company to work with, I would be hesitant to ever sign a contract with them in the future, especially one with a time commitment.

Unfortunately this company does not have values or ethical principles.

I integrated Aircall for my Inside Sales team two months ago. It has really helped us navigate the ever-changing culture of the pandemic. My team has been able to work from home without compromising their safety. We also love that the team has the flexibility of Aircall. Aircall can be used from a phone, laptop or desktop. I would have given five stars but we've struggled with some integration issues.

Great offices, great company! Innovative startup disrupting the old phone industry. They replace those clumsy desk phones by sleek mobile and desktop apps that blend into different business tools like Salesforce and Zendesk.

Aircall is the best VoIP solution I've tried. It's got the right combination of offerings and features that set it apart from the rest. From customer support to the iOS app and all the features in between, it's the best scalable product with the best UX experience. Aircall has allowed us to have a scalable and portable phone solution that doesn't require specific hardware. Basically, there's zero cost to set up and implement, except for the actual Aircall monthly service costs. There's no phone technicians disrupting your day while fumbling through an antiquated phone/tech cabinets, virtually zero downtime (depending on your internet provider of course) and it has a very intuitive interface.

Amazing new office in the heart of Union Square at 233 Park Ave South. Great place to work. Awesome people building the modern phone system for business.

Great software, and very easy to use. Looking forward to all the enhancements on the roadmap!

Aircall has allowed our company to remain open during this pandemic. We have an office feel while working at home. The features that they offer is great. We are able to transfer calls to different departments with ease. Also the calls are very clear, unlike other we tried before switching over to Aircall. I would really recommend Aircall for your personal or business use.

The software, integration support, and dashboard GUI is a great package for any company to consider adding to their toolkit. The onboarding experience was great. The interface is slick, modern, and has just about every feature we need to operate smoothly. The biggest reason we were drawn to Aircall was for it's simple setup in SalesForce and Intercom - making the defacto choice for a strong VOIP solution without breaking the budget. Highly recommend - it's only up from here.

Aircall is awesome! They've made so many great improvements to increase security and make it user for customers to contact us. The app integrates seamlessly with our CRM and it is easy to troubleshoot. The reps at Aircall listen and follow through!

Aircall is a solid voip service. With our company operating remotely due to the pandemic, it's been great to have an effective tool to transfer calls, manage availability, and track bread and butter stats.

Leaving four stars because we've had some persistent difficulties in integrating with our CRM. Also, the way that they handle "In Call" status is a little strange (all ringing phones show as "in call", whether or not they've answered).

Even with these, the Aircall Team is great to work with. Their Support Team has always been attentive and friendly.