When you decide to make a change in your life and drop that extra weight that has been hanging around, go to Age Management of West Michigan and be sure to ask for Alissa Dykstra as your coach/mentor. I was in the 10 week program and dropped a significant amount of weight. Alissa D was there for me all the way. I doubt that I would have done as well without her.
I had a wonderful experience with Age Management. Alissa D was supportive, knowledgable and answered all my question.
Long waits, dismissive and rude staff, and everyone who works there tells you something different...Poor bed-side manner and very disorganized...this is a mill clinic there to maximize profits and not patient experience.
Great professional and knowledgeable service from the office staff, nurses, and Stacey Pniewski, PA. I have been a patient of Dr. Ali for many years. The office staff have improved greatly since I started. Offering a multi-discipline approach allows one to choose a preferred strategy to optimize one s health, all under the supervision of a medical doctor. Given my complex medical issues, I have been impressed with my care.
I have been going here for over a year. I see Stacey Pniewski and she is wonderful, haven't had any issues yet.
I have been a patient of Dr. Ali's for many years. She is a kind and thoughtful physician who takes the time to listen to her patients. She is absolutely excellent in her field and is always thorough and proactive with my care. I have always felt as if I am good hands with Dr. Ali. I have also seen nutritionist Alyssa Dykstra, who is absolutely outstanding. Alyssa has always been straight with me, but in a way that is highly supportive and leaves me wanting to impress her with my progress. She has a delightful personality and always makes you feel as if you are in it together. I have her to thank for my success in achieving my health goals!
Dr Ali gets 10 stars, but sadly, much of the staff here gets very few. I wish the management would realize the importance of good customer service, perhaps making a priority of finding well-spoken, patient and educated employees. Being scolded and feeling like you've interrupted someone's day while trying to schedule an appointment has happened more than once, and it's almost laughable. There are enough poor reviews, pertaining to staff, for this office to know what the overall perception of the office is, and after all, perception is reality.
Dr Ali is simply amazing. A very thorough and caring MD. I have referred many patients over the years to her.
I have not been diagnosed properly or been given both medical and natural options - until I went here. They are smart, kind and very helpful. I'd recommend them for anyone!
After exhausting other options, I met with Alissa D., who encouraged me, supported me and most of all listened to me!
PA Stacy is so thorough as well as caring and thoughtful with my elderly family member. So impressive. High ratings!
I received information about the weight loss program when I needed it most. I went to the seminar and signed up that night. It was the best decision! The program was easy to follow and Alyssa was supportive throughout the entire ten weeks. This is not a diet but a life style change that is sustainable after the program. I feel better physically and emotionally and I'm still losing weight. I give this an A+.
I'M ONLY GIVING 1 STAR BECAUSE OF THE OFFICE STAFF, NOT THE MEDICAL STAFF, THEY ARE AWESOME!!! Love the medical staff, they are the best, they listen and explain everything in detail and in terms you can understand.
They take their time and you don't feel like your being rushed ,I recently interviewed my new Dr. ,Dr. Piyush Bhatnagar and I absolutely love him, he went far out of his way to make me feel comfortable and confident in him and answered all my questions and then some, he was willing to work with me on my current health plan and on my future health care and was open to here my concerns and my thoughts on my current health situation and was more than willing to proceed with it and also give me more options.
I highly recommend Dr, Piyush Bhatnagar to everyone.
On the other side of things.
The office staff are not the best, they are rude and do not follow through on calling in prescriptions or calling in tests or calling specialist that you are referred to go see.
They try and charge copays when you don't have any.
I am not impressed, I hate to even call there to make an appointment or refill a prescription or ask any questions, they get rude and act like your asking them to cut off their arm, they talk over you, and don't want to answer any questions pertaining to payment that have been made that you were not supposed to have been charged for, and when asked where the money went ,you get no response and a rude answer.
I dread calling there. The only reason I'm giving 1 star is because of the office staff period, Not the medical staff.
Kind staff, very supportive. They have some hotties working here.
This is my favorite doctor's office ever. These are great people and they really truly care. I highly recommend them for all ages
I went here yesterday and upon arrival I wasn't acknowledged until I made my presence known. I went in the back to be treated by the nurse. I had all of the normal stuff done. Like weight height ECT. After I had my strep throat test taken I waited for 45 minutes when they nurse said it should only be 6 minutes. Then I had the flu test done which took another 30 minutes. So at the end of my visit I was told that she doesn't know what's wrong with me and was only repeating everything I had told her about my illness. I will not be returning to this place. I high suggest that you guys stay away from this place because they don't know what they are doing. I went to the urgent care today and got prescribed four types of medicine because I have 3 types of illnesses. If you want something to get done don't go here they are a waste of time and in my opinion a scam.. this doctor does not know what she is doing.
I informed them during my appointment that I was uninsured and unemployed and having trouble paying for the mandatory appointments for my prescription and they then decided to have an impromptu drug test that I only later discovered was $200. I ve been taking this prescription for years and have never had to take a drug test or heard that such a thing would ever be necessary. I was informed they would not give me the prescription I medically need until it came back clean, which it did, and I was never informed of the cost until much later. There were no other options given.
Very happy with our experience at this practice. Dr Ali and Dr. B are both great listener and really care about their patients.
I work for a AFC, and we get the WORST care! They are late bringing us to the room and when we get in, we wait another LONG while just to see the doctor. There is NO excuse at ALL!! I understand if they are running behind a little but, but this is EVERY. SINGLE. TIME!!
1st time someone actually listened to me about perimenapausal symptoms. I am so glad I found this place
The worst experience!! No follow up! No communication! No compassion!! Over $1600 spent and still no answers! They don t even deserve 1 star!
Great service. The staff was amazing and they handle all my concerns. Would recommend this practice to a friend.
Fast, professional, courteous service every single visit !
Lost 10.6 # in the 1st week. On my journey, stay focused hope to lose another 50.#. 10 week program. Amen
Dr. Bhatnagar is a good doctor, however, I have not had good experiences with the office staff. In the past couple years we ve had at least five times where lab work has not been called in resulting in wasted trips and lost time.
Age Management of West Grand Rapids scores a 0 on the following three point scale: 3 PROACTIVE. An office works that works with their patients to act before symptoms develop. 2-REACTIVE: An office that listens carefully to diagnose a problem, prescribe medication, and follow up until symptoms subside. 1-CIRCUS: An office of monkeys throwing poop at each other.
Stacy has been great to work with in helping me balance my hormones. It is a complicated science and she has been very knowledgeable and encouraging.
I had my first visit with Age Management today based on the recommendation of a friend and my visit with PA Stacy was disappointing at best. My appointment started late which was not a big deal until I reached the end of my appointment and Stacy said I was taking too much time and could not address my issues. She was in the exam room with for 15-20 minutes max. She was dismissive of my health concerns, suggested my symptoms were mild when I had mentioned that they were concerning and abnormal for me. She was also visibly put off and irritated when I was asking questions trying to clarify/understand information in regards to insurance and bloodwork. I will try again at this office for my follow up appointment and requested another healthcare provider and am hoping for a better experience next time.
Have had great experiences with Dr. Ali. I love that she is a physician who also provides natural solutions in addition to medicine. She has answers that other doctors do not and she takes the time to answer questions. I feel more like a person than a number at Age Management.
At Age Management of West Michigan, they know next to nothing about Medicare. I went for an appointment two days ago for blood work. They said they did not know about "Welcome to Medicare" which is a free screening within your first year of eligibility. They do not know anything about billing correctly (I have no money for health care this year, but I am keeping up Medicare insurance payments, so it matters greatly to me that they do not send me dun letters for services that are free under Medicare). For example, the literature (see the online Medicare booklet "Your Guide to Medicare's Preventive Services") explains that blood tests for diabetes and cardiovascular disease are completely free of charge (no co-pay, no annual deductible) to patients who are instructed by their doctor to have these tests. At the lab desk within this clinic, they could not assure me that they would bill my lab work this way. It seems they are willing to insist on their own ignorance at my expense. There is a whole new area that has recently opened up for Medicare patients (Age Management of West Michigan seems oblivious to recent Medicare changes): These changes mean that many preventive screenings are completely free of charge to patients who need them, things like urinalysis, mammograms, and most blood work. Yesterday, I talked to a Medicare agent on the phone; he explained very, very clearly that the clinic is wrong. All necessary blood analysis ordered by a doctor is completely free of charge under the new guidelines for preventive care. A big problem is that even when I do their homework for them, they do not listen or care. My initial interview in the spring was free of charge; I explained to everyone I encountered (from billing staff to the Nurse Practitioner) that I had not seen a doctor in 30 years, and that I had just started Medicare, and that I was looking for a basic health screening. They should have understood that that visit was covered by "Welcome to Medicare." When I called billing and pointed out their mistake, not only did they not change the status of that visit to "Welcome to Medicare," they sent me the same wrong bill again. They really need to up their game. Here is one thing they know in spades: How to turn a visit to the doctor into a bureaucratic nightmare (which is most certainly not good for your health).
I would have given them a 5 star report if Dr. Ahmad was still there. I am an existing patient & called to get an appointment with a another doctor and was told I had to wait 12 weeks before I could get an apt with Dr. Bhatnager. If I wanted an apt with a PA (was told they can do anything a dr can do) I could get in sooner. When Dr Amahad was there, it was a great place to go, but not now I wouldn't recommend Age Management, unless you are ok waiting 3 months for a drs. appointment.
Nothing short of frustration from PA Stacy. She is rude and doesn't seem to care to much about you or concerns. She won't acknowledge multiple concerns unless you switch over to them as their PCP. Did that. Had another consult and she was late by 30 minutes and then rushing through because they were closing soon. She has NEVER offered any help/supplements/etc. to assist with my problems. I was going to her for a "second opinion" and she wanted nothing to do with "other" doctors and stated she would not look at any tests they had performed. I would entertain seeking care from the actual doctors there but no way would I ever go see Stacy again. She made me feel terrible and was very rude to me.
I've been coming here for a few years now, and Everytime I come in the staff has nothing but smiles. They are very nice here, and they treat their patients with the utmost respect. They are also very thorough, and makes sure that when you leave, your questions and concerns are answered.
agemanagementmi.com
