Aerial Direct Review

Not a great experience for me at all. Where do I start.... I had been a business customer of 02 for 8 years and just after my contract was renewed for another 2 years Aerial Direct called me up and offered me a fantastic package for a great price if I switched to them. My biggest concern was that I got the latest phone for free every 2 years from 02 and that I wanted to make sure I got the same deal. They completely agreed and said NOTHING would change when I come for renewal and i would still get the phone. Anyway I accepted and joined them. Everything was great for 2 years, the service was great, the team was great, I had no problems.

Then came my renewal, the Galaxy S8 was just coming out so I asked for that, this is where the problems started. Aerial Direct told me there is no way I would get the phone for free and not only that but my bill was going up as well. I spent so much time phoning them up and complaining that I had been miss sold a contract and I felt completely cheated. They agreed to go back and listen to the original call which they did and they admitted they had originally offered me the next phone for free but now they were saying they cant honour it. They gave me a ridiculous renewal price and I felt so cheated that I immediately cancelled my contract and left Aerial and 02 for good.



Everyone I spoke to was really nice and helpful and if I hadn't been lied to this would of been a 5 star review. I literally was forced to leave because of lies and deceit and because of this I will never use this company again. I also put in a complaint with 02 about Aerial Direct.

I have so more that I could of mentioned but as its no longer fresh in my mind I just want to get main points across that I remember being pi**ed off about, and the only reason I have left this review is on the 18th December (8 months after I left Aerial) they have the nerve to send me a text asking for a review. Well here it is!

Spoke to Christina great fantastic service she was absolutely brilliant at sorting out my account and problem for me and had a laugh Thank you for helping me Christina.

I spoke with a very helpful and attentive man named john who really took the time to listen and help sort out a more manageable deal for a vulnerable member of my family in a very clear and understandable manner. The company gets 4 stars but john gets 5

Excellent service, extremely helpful, customer service understood my problem and dealt with it professionally and extremely politely.

John Cornley in Customer Services gave us exceptionally good service and treated us very well, in processing a refund and issuing new contracts for us. In fact all the staff we have talked to, Christina, Rashna, Sasha, Teresa, have all been great! We would recommend Aerial Direct very highly!

I have dealt with two of Aerial Direct representatives recently, and both of them namely Billy and Shenda, were both extremely helpful to me with lots of patience.
They are excellent representatives of the company. Thank you.

Once again excellent customer service and products. Would highly recommend. Thanks once again.

Not well connected with O2 enough to resolve rental issues. Took ages to respond

We have been using Aerial Direct for the past few years for our Company mobile phone services. A highly recommendable and dependable service from all the team, with special credit to be given to Dave Walters and Jeremy Gaskin. All requests dealt with in a highly efficient and timely manner.
Mobile service is 100% reliable and frequent upgrade availability makes things even sweeter!

I phoned aerial direct about a query with my bill and spoke to a polite friendly man called Bill Mahoney who explained very clearly why my bill was higher than usual which made me very satisfied . Michelle Unwin

Spoke with Daisy yesterday regarding issues with my phone package. Received a very sympathetic response and was offered a very good alternative deal which I accepted. I would be happy to recommend Aerial Direct in the future.
Regards
Chris Greenfield

I spoke with a lovely lady named Christine. She sorted out my query efficiently and with such grace and humility. Unfortunately we were disconnected and I dreaded going through everything again however, I was called back within about 10 minutes. Such a pleasant experience and incredibly fair.

Constant cold calling trying to get me to renew a contract. I tell them I am simply not interested, and to leave me alone. Yet the cold calls continue despite me telling them DO NOT CALL ME. It's nothing short of harassment and I am fed up.

I recently renewed my contract with Aerial and the offer was ideal for what I wanted. Customer loyalty seems to be rewarded which is always good.
The team members I spoke with recently were all helpful and acted fast.
Presently very happy with Aerial.

Spoke 2 christine at aerial direct, so happy with help i got , she explained it perfectly, and solved my problem , was so helpful many thanks

Always helpful on the phone and phone to check every things ok every so often .... would recommend

I realised my Ariel direct Bill was more expensive then other poviderd were offering so I called them up to complain... they said senior management would call me back on Monday which they did first thing, and they offered me a resolution that brought my package in line if not better than the offer I had seen elsewhere very happy with the easy resolution to what I thought would be a big problem. Professionally handled and a solution was came to that made me happy

We use Aerial Direct at my place of work. The customer service is brilliant, they provide quick responses and always do whatever they can to help with any enquiries I have.
The team there are friendly and always willing to help.

Very helpful and friendly could not ask for better service. Thank you for all your help.

Very helpful and friendly and easy to do business with

Excellent service they answered my call within seconds of me calling and answered my queries fast and effectively

I have been using Aerial Direct for more than two years now. Great competence, strong attention to client distinguish Aerial direct.on top, their response time and ability to resolve problems is extremely high.
Full five stars

Would put a zero star if i could in all honesty. Unhelpful staff and they will lie to you over the phone. They said they had proof that i agreed to another two year contract but could not show me, i dont think so.. Avoid this company.

Extremely helpful in updating my account. Good explanation of various options. Not bombarded with technical jargon! Thank you team.

Have been with Aerial direct for many years always there to help have given me a great service staff have been out standing every time that I have spoken to them thanks Aerial direct

Mike was my customer service person today. He was extremely helpful and went above and beyond to help me! I am so happy with the service! Thank you. K Cousins :)

Had to phone Aerial today service was efficient and knowledgeable really helped me

Great service and Richard got back to me with the information I needed. I will be staying with O2

Excellent customer service - the best company I've been with for my mobile.

After trying to phone I had a problem getting pit through so I decided to do an online chat this was excellent my problem was solved immediately. Well done Aerial Direct for good customer service.

Find the staff helpful in trying solve problems I have with billing etc. The automated system could be made a bit better but everything is usually very good

Really helpful service, using live web chat was swift and absolutely fantastic. The problem was solved quickly and without fuss, I would recommend this service and will definitely be using it again.
Michael Concannon Birmingham.

Just wanted to say everytime I call up customer services they can t do enough. Always helpful and cheerful and always keeping me up to date with what s going on with my account.. we have 5 lines attached to account with 3 children who are always up to something! Michelle Keegan thank you for being soo patient today.. my signal kept cutting out ( my location) and she kept calling back and was so patient Thank you Aeriel direct X

Swift 'N' Easy - In the last 3 days as I've had phone probs I have got through to Aerial really swiftly (1 min wait time)- They have dealt with & solved my problem efficiently & with real care and genuinity.
MUCH IMPRESSED & would recommend to anyone- This company have come a long way since the early days.

Absolutely wonderful service from loc at aerial direct Sorted my problem out very quickly first Class team at aerial direct will recommend them to all Family and friends

Helpful and polite with all enquires.
Resolved any issue I have had.

Very friendly an easy to chat with been very good with me an explain everything very helpful thank you

Each time I have spoken or emailed with a query, it has all been dealt with so quickly and efficiently. Everyone has always been nice, polite and helpful and no long queues to wait to speak with anyone. I am pleased I have moved to Ariel Direct and got a very good tariff too!
Excellent service

Very impressed with the service and they go the extra mile to be helpful with answering any queries that you may have. Thank you Aerial very much.

I love the Aerial Direct. Whenever I need to talk to them about my account, need some extra service or changes etc... I get through the line within a minute and their staff is extremely helpful and supportive. Very kind, always explaining and giving me full information about my questions. I am super satisfied. I must say that I have never experienced such good service from/through any other mobile company before. (I came from abroad/Europe and have lived in the UK for a decade) :)

Since Having the business contract service through Ariel all i have had is great support and NON STOP signal, never an outage even on the beach !!! and as for customer service second to none ! - i used to be a guest services manager on Royal Caribbean - 'OASIS of the seas' and they rival even my training any day of the week - Especially --->Dave Walters @ Ariel Direct<--- , personalized service to the next level for a business needs customer. Thank you for your continued support Dave Walters .

Excellent customer service,very helpful and any queries have been efficiently dealt with..

Excellent service and very helpful call centre staff.

Very happy with the service I have received since having my new contract with the company

Very good customer services person by the of name of Natasha who dealt with my problem quickly and
efficiently so I have no problem giving her five stars out of five

Prompt in answering the phone. Very pleasant and helpful. Problems you may encounter dealt with promptly. Always efficient and have the information to help.

Very good company, always helpful and easy to contact. Would recommend.

Very clear information was given in a professionally friendly manner.

Execelent customer service. Very little waiting time. I even got a return call on one of my enquiries.

During the past 3-4 years my businesses have used AERIAL DIRECT for all our mobile phones and mobile tablet communications.
The help and advice from all at AERIAL DIRECT has been superb regarding solutions to our requirements, extremely cost effective with hardware and call packages carefully built around our needs.
Apart from best in market costings what really sets AERIAL DIRECT apart from the competition are the service levels delivered, without doubt the flexibility with billing, upgrades and additions to contracts has proved immensely helpful to us.
Particular thanks to Jeremy Gaskin who is a true ambassador for AERIAL DIRECT, handling our various enquiries in the most professional yet personal manner, nothing being too much trouble and always finding the right solution! This proactive personal service has even extended to unsolicited advice and notifications when foreign travel has impacted on calls usage.
I have no hesitation is recommending AERIAL DIRECT to any business or private user, whilst cost is important service is everything and what is actually remembered long term. Well Done!
Yours, a very satisfied customer

This the worst company out, my account gets changed without notice, i have a hand set which does not work for over 3 months, the the last 20+ years i have been with O2 and Ariel i have never been told i have to pay for a hand set, i have tried to cancel my account but have been told i am in contract till 2020 the only time i have spoke to them was back in 2017 did not agree to any contract then, cant wait to get rid of them

Fab service, very professional and friendly. Would recommend,.

Kristian was outstanding, he took the time to explain the details of our contract and answered all our questions with confidence. He was extremely knowledgable and a pleasure to speak to.

Friendly and helpful staff available at times that suit me, I have only had one problem that needed sorting out and was delt with quickly ,

I have been with aerial direct for about 8 years. I asked them could I get more data monthly. They said no problem put my data from 10gb to 50gb for an ok price. The only thing is that they never told me that they would extend my contract. More

Christine, was really helpful and sorted out my problem quickly and efficiently. Really appreciated the quick service and response. Many many thanks

Outstanding help I received from Charlotte Fisher. Could not ask for more. Thank you.

It's so refreshing to speak to a phone company who are easy to speak to and explain everything fully. Thanks Mark and Charlotte for your help today.

Great service, I have all the company mobiles with them and their customer service is second to none. Have to mention Dave Walters and Jeremy Gaskin for their continued support.

I have always received really great service from Aerial, their online chat feature is extremely useful and any questions or queries I ve had have been answered very promptly indeed. Keep up the good work!

We are a business customer of Aerial Direct with around 50 staff having company mobiles. We are almost 1 year into a 24 month contract and from the beginning everything has gone smoothly. We had some issues with our previous provider when it came to switching over but all of the staff involved in the process at Aerial were nothing but helpful. Jeremy and Hayley in Client Services go out of their way to handle any queries or problems we have and are always efficient, friendly and professional. I would definitely recommend Aerial Direct and hope to work with them beyond our 24 month contract.

Very good got everything sorted very happy thanks aerial direct your the best

I had issues on 02 side not Aerial side and I called them and they sorted everything out direct with 02 which saved me a lot of time and hassle. Great customer service as the team kept me up to date each week as the issue took a couple weeks to sort out.

Absolutely fantastic staff I talked to today, Sam and Sandra. Dealt with really quickly and efficiently. Thank-you Aerial direct

Competitive prices and always checking in with me to see how things are.

Brilliant customer services the adviser helped me with everything I needed many thanks

I've been with Aerial Direct for several years and they have always been extremely helpful and represent good value for money. Very easy to contact them and discuss my account. Highly recommended.

Was promised a lower phone bill than what I already had but because my cancellation was "higher than expected" they returned my price to what it already was, coviently only got told this safter signing my contract so I went through a bunch of effort to swap contracts for nothing ://

Quick and efficient service from James Sadler on the customer service line. Simple enquiry, but he made this a pleasant experience. Thank you

Any time I've spoken to Aerial Direct they have been very friendly and polite. Always quick to resolve any issues. Great service!

Helpful, friendly and polite service, and it s quick to get through to them. The business phone contract I have negotiated meets my needs.

I have been with Aerial for a number of years now and I have to say that I have never had a bad experience. Their customer service is of a high level and I am proud to say I am one of their customers. Thank you for your continued support over the years.

Been with them for years and they're really good. Great service with great customer support, never a single issue.

excellent service very quick to respond and extremely helpful and polite I would recommend to anyone and have done

Dave Walters our account manager has been fantastic all the way through the transfer process

Always helpful and efficient.
Explain things clearly and concisely

I was dealt with politely and my query was dealt with successfully. I cannot fault the customer service at Aerial Direct.

Excellent customer service and very competitive monthly fees.

Such a good company to be with always pleasant and resolves all issuse

I've had a real problem getting emails since I changed my phone with Aerial Direct. When I phoned for assistance my problem was sorted almost instantly. I'd like to thank Sandra Rigby for her very helpful and courteous assistance.

Wasnt in hold for long and problem was sorted quickly

Have been with aerial direct for about 12 months now and so far had only one blip.
I noticed my monthly refund hadn t gone into my bank so rang them, a very polite man called mike dealt with my query and sorted the problem out. They are a good company and always very helpful.

could not reccomend them enough, had some problems with my contract been cut off, mike sorted my query out quickly all through live chat without the hassle of phoning up and it s all up and running, 10/10

Had various experiences with aerial direct in the past but there customer service gets better everytime. They were kind enough to reimburse money for a really large bill which was really appreciated! The woman on the phone was also really nice