Adams County Health and Human Services Review

Who really enjoys going here? Really nice building though.

Every time I do a redermination, I have issues. This time they lost my paperwork, then took another two weeks to pull their heads out. Lucky for them they're government jobs. These people would never survive in the private sector.

I've never had to wait longer than 30 minutes for service. Pretty impressive. Though this place is so far out north, nowhere close to the old location. (Which was also ridiculously inconvenient!)

The front desk greeters rated 5 's. My reason for 4 's, my appointment was not met. They did not know where my appointment was located. I had to cancel this particular meeting. Facility 5 's.

Friendly people and always ready to help solve a problem

The deliberately ignore your phone calls no matter the time you call or how many times

Why did they move so far away and why is your wait so long?

Love this shelter! Always good people and loving animals!

Unorganized confused people they really need better training.

Sat on hold for over a hour for the lady to answer yell hello tell me to take my phone off speaker saying that she couldn t hear me even though my phone isn t on speaker then hangs up on me beyond pissed right now!

They do not follow up with phone interviews and when you call back they will not return your phone calls.

As soon as I walked in I was told no one could personally help me and the PEAK system is messed up. I didnt get any assistance for my family and when I call to schedule an appointment the call center is ALWAYS too full. I feel helpless

Debra Heart was so very helpful to and I want to thank her. So Thank you Debra Heart for all your help.

Went to pay my RE tax. Was directed to the Adams County Treasurer by helpful security guard. Office is on ground floor.

I'm so glad that I don't live in this county anymore. Even other social workers have confirmed for me that this is the worst county system to work with the regarding public assistance benefits.

It's so bad that eligibility determinations are being outsourced for help from other counties

I have been waiting for 2months for my benefits! Recertification! Turned in 11/4/2019 Expidited,
Called 11/13/2019, Expidited to a Supervisor, after 5 phone calls, upto 1 hour and 45min waiting for no information. Understand I am a kinship/Foster parent for this same County! I live on a fixed income of SSDI, no income changes 12 months out of the year. I have sevear Chrones disease, doing chemo infusions,, and can get no help!, maybe this new system is not so good! Absolutly No One is held Accountable, Not Even Supervisors
They know their jobs, and Ive been very patient. No sincerity.

Get there early otherwise you may be waiting for over an hour pending what you are visiting for.

Very poor customer service. I was degraded and hung up on when asking a simple question about my insurance, nor was a given direction on who to call. The lady yelled at me immediately after answering, arguing with me on how to even spell my own name correctly, then refused to answer my question, and hung up. Very unprofessional.

They have always helped me with any issue I may have.

Very nice building .nicely updated features fast moving lines and kind staff

It's like the DMV, only slower & more confusing and slower. Be ready to wait all day, and accomplish nothing.

Great people work there.
Kudos to Jessica
Whitworth. She is
the Cats meoww!

It's huge compared to the office in located in Commerce City. I have yet to speak to anyone there,but its a really nice open space.

They are so very very rude on the phone. I waited over half an hour to speak to someone on the phone. When someone finally answered I was telling the person about something on my PEAK account she interrupted me and said hold on then got up on.

The facilities are bigger, the wait times are shorter, the location is closer to me. I am liking the move so far, it seems to have streamlined the process. At the other building, it took me almost twenty minutes to get a new EBT card. At the new building it took maybe five minutes to get the new card. That's all I have had to go there for yet but so far so good.

Sucks
Its crowded and nobody could help me

No help employees are to busy talking with each other

The staff is very rude and racist they make up excuses to not help you and instead of helping people with their questions or their paper work they pass the day chatting and making jokes between coworkers during work time hours hate this place second time I go and the same results and disrespect I get.

Got what I wanted done in a timely manner, so no complaints.

The worst service ever. they are rude racist and unhelpful. my 50 year old mom is blind and without a job and she can't get any help. they are not worth the time. I don't even know how they continue to receive funding at all.

Easy to find and you get help for whatever your needs are

Love the new building and the girl that helped us very nice thank you!

I have tried for months can't even get a phone call in to get on hold its terrible they need to at least allow us to sit on hold for 5 hours since it takes that long, they don't ever give answers they are rude

I had quite a bit of difficulty with getting my benefits straightened out and was very frustrated. Luckily I was helped by a lady named Jessica in the customer service department and she went above and beyond to help me and get me the help I desperately needed. Thank you Jessica I greatly appreciate the help you gave me.

Horrible service, no help at all. Trying to establish status of insurance for grandchildren and received no assistance. Public assistance organizations should offer assistance to those who need questions answered.

F*** you guys. Liars, they give children back to chomo parents even when they are told by child or incidents. They're case workers try to sleep with clients of children. Just disorganized and very filthy people. Uneducated.

So very clean, such smiling, happy employees at the workforce front desk that even I wish I could work there to be a part of the happy environment even early in the morning. The coach at the orientation is just so kind, humble and empathetic. The gentleman that handles transportation cards is so kind. The bathrooms are clean. They are efficient too. The phones were a 45 minute wait everytime even at off peak times.

Friendly greeters at the door that take your temperature before you enter I know their backlog right now with the pandemic

Moved from close to house to BFE in Westminster, not easy to find. Huge, brand new building that, despite good variety of colors looks and feels cold. Unless you get there at 7:00 opening there's going to be a wait (allow at least 2 hours - NOT including drive time). If doing public transit allow extra two.hours for finding and then returning at least. Staff helpful (but unfortunately not correct), document EVERYTHING, get name/ID for when you need to speak to a supervisor (will happen trust me).

The staff have really terrible attitudes. And is certainly a case of the-left-hand-doesn't-what-the-right-hand-is-doing. Not to mention, they sound more like bill collectors over the phone. And dealing with them is nothing short of a "run-around." Very appalling and deplorable tactics.

They have update there system so the wait is not that long

Poor customer customer Even one star is more for this service

Currently on hold for an hour & 30 mins but the max for being on hold is 43 mins lol ... i also went in & was standing in front of the guy to say how can he help me when i did say hello & he was to busy on his phone

It's so ridiculous that yesterday I went and I go ask the lady at the front how much longer and they tell me 2 more hours, and then they tell me to call, um yeah the last time I call I was on hold for 2 hours

Great organized office clean and always full staff phone's computer's fax and copier

Nice people working there and the place is really nice..

I can't give 5 stars simply because I do not enjoy going there. However it used to be worse compounded by the grumpy old man at the reception desk. He evidently is no longer at this location but is now in Aurora. Whoa be to those who receive his wrath in Aurora! Now in actuality this location has significantly improved over the last year. It is always clean and the majority of the employees are kind and helpful. It is always an interesting experience seeing the broad demographic of those that live in our county, young and older alike.

December 13,2018.
@about 8:30-9:30 a.m.
Well okay, I had read a few of the comments left on the maps page for (Westminister.. Adam's County Center / food stamp/ housing ect.) Those comments said that they got mean mean treatment or they where just rude.ect And some mean things I'd rather not say. Well I am sorry for the service you had, I honestly think we went to Another place and not where you went. We went to the one in Westminister. The Building is Amazing ! We walked in and asked a Gentle Man were we go and he directed us to the other/desk. We talk to 2 Wonderful women, We had given her the papers and while they where going threw them , Myself ,My Son , Her and the other Lady, Started talking about the building and just Random things, there was laughing and just talking. My papers where complete and we still had conversations. And before we went there we stopped @ the coping store to get copies made. And they had asked when we got there if we needed any copies made ! Thank you Both for a Wonderful Family Greeting. That's what it felt like. Not just a place where Workers are rude or heartless. Just the opposite of that. Thank you for helping me with my papers. And being such a Joy this Morning, Gods Blessings over you both .Huge hugs !! Cynthia.

Very organized, nice people. I like the art on the walls too.

It is the worst place because the management is so bad even I thought a new place will make them little nice it didn't help

Employees don't care and they show it. Ridiculous wait times just to ask a simple question. I made sure I went early enough so as to not risk it turning 5pm and I hadn't been helped yet. I feared I would be sent away and told to come back because they were closing. Waited 4 hours for my turn and all they ended up doing was letting another department know (via email) that I was there to see them. It took 5 seconds and then I was instructed to go sit back down and wait to be called by that department. After an unknown length of time (longer than 30 mins, no one had come out yet. What if nobody was even checking their emails? Nobody would know I was even there. Went back up to the desk and told them no one has come out and requested that they make sure someone was even in that department at that time because it didn't seem like anyone had seen the email notification of me being there. It was approaching 5pm at that time. She physically walked into the back as I requested and came back out and confirmed there was one person still there but that she was refusing to see me because it was 5pm...closing time. My "fear" became a reality. I was instructed to leave my phone number and that she would call me the following day. Needless to say, I NEVER RECEIVED ANY CALL the next day or ANY day after that, for that matter. And going down there in person was my last option to get my issue resolved. I had already attempted to reach someone via phone many times but could not get a hold of a "live" person. Not even once. I left multiple messages but they were never returned. Needless to say, I went back a few days later and tried again and it ended up being a very similar fiasco. I was eventually successful in speaking to a supervisor who reassured me that she would resolve the issue the following day and would call me to confirm that it was done. That was weeks ago and I did not get a return call and my issue still remains as I speak!!!!

I called to c check on my paperwork and was told by the computer to call back later were are our taxes going

The employees we dealt with were helpful, knew how to help us and answer questions. We were in at a good time and didn't even have to wait.

I like it cuz they reward you financially for keeping your appointments.They help you with school and jobs..I was really impressed...

People only complain when they don't get what they want. Yes the government has major red tape. What do you expect? You are asking for free things from them. America would be broke if it was that easy. Stop complaining so much. I was denied but i am not complaining about the girl in the booth 7. You might think they are laughing at you. If they did ask for a manager for that issue. Let it go and move on. You will never get everything you want.

All you people complaining remember that these services and benefits are not owed to you! Those of you who admit to having gone through every other county in Colorado already this is not supposed to be your whole life! You have to help yourself too! You shouldnt be using social services this long. Just supposed to be temporary help. So as far as the staff not working hard enough to solve all of your problems, well at least they have jobs! The waits are long because there are thousands of people wanting help everyday. There isn t enough money to help all of you AND hire enough staff to make it fast. Do you want assistance or do you want the county to take half your money away to hire more staff? I m only on assistance because I have cancer but as soon as I m well again I ll be taking care of my own children! I appreciate their help. We are lucky that we have services like this. If I have to wait a little bit I don t get mad. They re helping me and they don t have to! So you have to wait a few hours what else do you have to do? You d be sitting on your couch smoking weed if you weren t there anyway. Big deal you have to wait for free money. Boo hoo! Give me a break. If you don t like the system then get off of it. You people are a bunch of entitled babies. If you comply with everything you re required to do then there s no problems. They don t just cut your benefits off for no reason. If you lose your benefits it s because you didn t follow the rules! Seriously, quit complaining about people who are trying to help you. You all are probably so rude and mean and stupid to the people who work there that yeah, they probably have to put you in your place sometimes! So what! How nice are YOU to everyone you meet? I m guessing you re not very good at talking to customers because you aren t even working at Mcdonald s. Be grateful for what you get. Don t be jerks.