Dr Anna Cruz Diaz in floral city . I have been A patient since she opened. She had the best office and staff until Covid hit. Now no matter what they have to contact her to ask her a question from a patient. Even though she has three rooms down. So this morning I went in for her to look at my arm and hand. I have a reaction from something in three days it has been swollen and painful. So I walked in this morning and Heather asked if I called first. I said no then she asked if I made an appointment and I said no. This just happened and it s not getting better I couldn t wait a couple more days. So Heather told me without an appointment I can t see her. I said you re kidding she said no. It s a shame that when you have something come up you can t see your primary doctor without calling and making an appointment which they are going to say she s booked for the next couple days. What is the purpose of a primary doctor. Dr. Cruz didn t even get the opportunity to say whether she wanted to see me or not. For that reason I think that s the worst office staff. To me Heather stepped out of line. It s sad her office has turned into this and she doesn t even know it.
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My husband & I started with Dr. Ali/Dr. Seema Nishat when they first opened Brooksville, FL practice. My husband left Dr. Ali after a few unprofessional visits. I remained with Dr. Nishat. Once she got busier & hired an added younger secretary/medical assistant, office ops & patient communication deteriorated. Rudeness by the newer, younger female employee became constant; I started dreading having to call for refill or appt. *Chest x-ray results Dr. Nishat ordered for me after CoVid were NEVER shared with me or my husband. AND, I'm STILL AWAITING TEST RESULTS FROM CERVICAL SPINE MRI Dr. Nishat ordered, that I had over 6 months ago! Also, Dr. Nishat told me & my husband at an office visit, before CoVid: "My job as your primary care dr is NOT to 'really diagnose or treat' you, but to MANAGE your care, referring you to various specialists." After her 1st 2 years in this practice, it was as if she lost her listening-and-empathetic skills, overtalking patient as patient tried to answer Dr ?s about symptoms. (I had an adult witness with me at EVERY SINGLE VISIT.) After retirement of her excellent, older office manager, Dr. Nishat's new, younger staff was consistently rude & unprofessional. Further, I had a telehealth appt with Dr Nishat Spring 2021; she asked me what was going on, but CUT ME OFF BEFORE I EVEN REPLIED. I was very respectful, assuming that with CoVid she was over-stressed. In the telehealth screen I could see her disconnecting me! But, I refused to believe Dr. Nishat had intentionally hung up on a patient -- I thought I must've accidentally disconnected our appt when my ear brushed against the touch screen. So, I called office back, saying our telehealth appt must've been accidentally disconnected... could they please put me in Dr. Nishat's que again so we could do my telehealth appt. The secretary said ok & put me on hold. I was on hold a long time, but I'm retired so I didn't mind. Then, I was disconnected to dial tone. I called back, STILL apologizing that I must've accidentally disconnected us again. The office girl flatly said, "NO, Dr. Nishat disconnected your telehealth the first time herself, & when she came up to you in the que again, SHE disconnected you & told me not to put you through again." I was flabbergasted! And, like a naive idiot, I STILL did not switch to a new dr! Well, tonight, I had an after-hours situation, with an obvious infection. I wasn't allowed in urgi-care b/c they had crowded waiting room & many CoVid patients & tests. They warned me not to go to the ER b/c I'm so at-risk with radiation-caused heart, lung & bone disease & cannot get CoVid vaccine. They told me to call Dr. NISHAT. I called Dr. Nishat's after-hours answering service. They were kind, took info & told me to call back if Dr didn't call me in 30 minutes. I called back after not being called in 30 minutes. Operator said she was calling Dr. Nishat on her cell phone. Operator called me back, saying Dr. Nishat told her that she DID get the first page but didn't call me. Operator explained to Dr. Nishat that this patient is immuno-suppressed, prone to sepsis, has artificial aortic valve, no spleen, no CoVid vaccines & was turned away from urgi-care due to so many CoVid patients there today, & told not to go to ER unless it was life or death (b/c of CoVid), so please call this patient, i.e, me, who was happy to pay for phone call, telehealth, whatever Dr. Nishat said. ***Dr. Nishat told operator to call me back & tell me to go to urgi-care or ER, or call her office Monday to try to get in next week! Operator again told Dr urgi-care & ER said no b/c of CoVid risk to me & that untreated infection could damage my heart valve if I waited, putting my life at risk. Still, Dr Nishat refused to call me. I HAVE FINALLY SEEN THE LIGHT & WILL NEVER BE A PATIENT OF DR. NISHAT & DR. ALI AGAIN. I called my oncologist & my husband's primary care dr, not knowing what to do. BOTH asked me, "WHO is your primary care dr?" THEN, they highly recommended another Dr & BOTH gave antibiotic RXs to my pharmacy. DO NOT GO HERE, PLEASE.
This is the worst health care I have ever been with. I started with a new Dr 2 1/2 Pago years and only saw him 2x. When I go I see his physician assistant or their urgent care physician assistant (In the same building) The most recent instance was trying to make an appt because I needed a refill on Ativan from another doctor I had before them. That's fine. The earliest appr was 2 mo's. The reason for my call my blood pressure was 176/77.
Do not go to Dr. Ali. When my husband went to a competent doctor and dr.ali found out, he went ballistic. He refused to honor another doctor's order. Then tried to say he has a heart problem. This is not true. Tried to get us to go to a cardiologist. We will never go to access heath again. The doctors think they are God. They are not. They are incompetent, greedy, and diagnose you wrong.
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