Dr Anna Cruz Diaz in floral city . I have been A p...

Dr Anna Cruz Diaz in floral city . I have been A patient since she opened. She had the best office and staff until Covid hit. Now no matter what they have to contact her to ask her a question from a patient. Even though she has three rooms down. So this morning I went in for her to look at my arm and hand. I have a reaction from something in three days it has been swollen and painful. So I walked in this morning and Heather asked if I called first. I said no then she asked if I made an appointment and I said no. This just happened and it s not getting better I couldn t wait a couple more days. So Heather told me without an appointment I can t see her. I said you re kidding she said no. It s a shame that when you have something come up you can t see your primary doctor without calling and making an appointment which they are going to say she s booked for the next couple days. What is the purpose of a primary doctor. Dr. Cruz didn t even get the opportunity to say whether she wanted to see me or not. For that reason I think that s the worst office staff. To me Heather stepped out of line. It s sad her office has turned into this and she doesn t even know it.