Academy Ford Review

This was my first official "service visit" to Academy, and Academy will be where I take Snowball for all of her service needs! The staff was friendly and professional, the wait time was appropriate, and my questions were answered without making me feel patronized. Plus, they have great coffee

I have purchased multiple cars from Academy since 2005. The sales staff is always professional and provides excellent customer service. I have been able to find the type of car I need at this one dealership. My first call is always to Academy FORD.

The experience was great, Thank you very much.
Alex you are GREAT!!!!!

I have bought three trucks from Academy. Each time I feel they treated me very well.

Always, professional, courteous,very patient, knowledgeable willing to clarify or address your concerns. when it come to settle the cost you know exact the cost. Members keeps you inform if things changes during their inspections.

I scheduled an appointment for a recall on my Ford with a woman named Anna. The reason for my recall was understood by both me and her(door latches). Well, I came in and dropped my car off at 8am and got a call later that afternoon to say that my car did in fact need to have all 4 door latches replaced. I should also say that I stood in the lobby for 3-4 minutes without a single person asking what I needed Anna also stood at the computer and answered calls before even acknowledging me. A different employee had to get her attention for me even though I literally stood right in front of her. Anyway, first she said they couldn t do anything because the woman in charge of warranty was not working (Thursday) and wouldn t be back until Monday so they couldn t /wouldn t be able to make the repairs. I have never had an issue with recalls before. She made the appointment herself and if she needed the other person in order to make the repair, she should have let me know up front so I could have scheduled another appointment with a different dealership.
Also, I ll point out that I called 2 other dealerships and they both said what she told me wasn t accurate and they weren t sure why they didn t repair my car.

To top it off when I came to pick up my car (at 6:30pm) she hadn t finished my paperwork first claiming it was the technician s fault then saying it was hers.

Don t bother with this dealership. The lack of communication and professionalism is astounding.

Great service from Seme in the body shop. Alex is a great 5 star salesperson.

My son just purchased his first car! Alex was extremely helpful and answered all of our questions. He spent alot of time with our son to make sure he understood all of the car's features. Russ worked with us on the price and gave us a great deal! We were very happy with how easy and quick the process was and we will definitely be back to purchase our next car!

My first visit was with Jake. I had my oil changed and my Cabin Air Filter changed He looked over the car and came back and told me everything thy was wrong. He explained in full detail of the service I needed and the price. He answered every question that I had with professionalism and patience. My second visit was with Derrick. My car just off on me. He e planned everything that could be wrong even quotes some prices if that was the problem He also said "let's just wait and see". Fortunately it was none of the high prices fixes. I called and checked on the car quite a few times and each time he gave me an update with professionalism and patience. At the time of check out, the cashier was quick and accurate in the price she asked if I had any questions and she thanked me for doing service at Academy Ford. I would recommend Academy Ford Service Dept to anyone. Great job guys.. I will be back to get more service done. They are very friendly..

a little pushy on the financing otherwise a great experience the sales associate was very nice.

Had a wonderful experience!!! Ask for Alex he is the best! We called before we arrived and he was waiting for us when we got there ready for a test drive. He made everything go so smoothly and helped me get the car of my dreams! The dealership even stayed opened til after 11:00 (with smiling faces)to accommodate us and make sure we got the car. Can t say enough good things about this dealership!!

A month ago, I bought my 4th new vehicle from Academy. This last time was just as much a pleasure as the previous times. The entire staff is polite and professional. No hassle or problems with the process at all. I've received a fair offer for my trades (above what I've been offered elsewhere) and paid a fair price (truecar's listed best price or below). I've never been asked the question that every car shopper hates "What can I do to get you in this vehicle today?" I've never received the hounding in finance you get at other places where they try to upsell you just one more thing. I've never waited for hours to do paperwork after agreeing on terms of a deal. I've been treated like an old friend each and every time. The sales staff is friendly and helpful and the service folks are excellent as well. I'm one of those people that keep their vehicle super clean and each time I've been there for service my vehicles have been returned to me as clean as they were when I handed them the keys. No dirt, grease, foot prints, crud, trash...nothing. I've used their body shop a number of times for repairs and thought they were top notch as well. Every employee I've encountered at Academy has been friendly and more than willing to go out of their way to do whatever they can for you and I mean from the cashier in the service department to the General Manager Tom Woods or the Vice President Mike Lynch and everyone in between. I am not a single visit customer. I've been to Academy Ford countless times in 14 years and every visit is the exact same. Whether I'm there to buy a vehicle, get an oil change, buy tires, get my fender fixed and repainted from an accident, go to the parts department or whatever, every single time these folks are spectacular. I am a life long customer. I don't do business with Academy Ford just because I get the best deals without wasting time (that's just a side benefit). I do business with Academy Ford because they have EARNED my business time and time again. Give them a chance to earn yours. This dealership really understands what customer service and customer loyalty is all about. They excel even when they think you're not looking. They set the standard and are a shining example of the way things really ought to be done. They are a credit to the Ford brand and I encourage you to visit them. I'm sure you'll be pleasantly surprised.

My experience was great! Everyone was so friendly and professional. They made the process so easy and walked me through every step. Love this dealership.

Took my car there for Service. My car sat for 3 weeks cause the collision department would not submit pictures to my insurance company for repairs. Derek was the point of contact, never answers the phone when my insurance company would. Courtney in collision lied and stated she was going to submit photos and that never happened. Poor customer service.

Recently purchased a vehicle from Acadamy Ford. From the moment I entered the showroom there was absolutely no pressure from sales people. Crandon was our sales person. He listened to what I wanted and didnt want. He asked a few questions then went and brought my dream car to the front door. Michael approved the price I wanted to pay. What a great experience! If I could give more than 5 stars I would. There inventory is huge. The best thing, I was treated as if they had known me for a long time. Visit Acadamy Ford in Laurel. Happy customer that will return.

Walked in dealership and walked around for a few minutes. I saw folks at their desk and others talking but no one came to greet me so I casually walked out. Whenever I walk into other dealerships I am greeted right away. Not a good start.

Great service department!! Very friendly and fast service!

Was recommended to Academy for service. Dropped my car off this morning for 2 issues.
My car was done earlier than promised. They saw me before I approached anyone, pulled my car up to the door. My bill was waiting. 10 Stars

The Best car buying experience ever. They didn t have to do much. I was already financed and all. But the whole staff was friendly (everyone). The truck was in top condition. Thank u academy

The garage department is lack of knowledge and can't be trusted, they will try to trick you and lie to you to make you pay as much as they can get you to pay. I bought a used lifted F150 and needed inspection and has to go to them since they have a high garage. I was scheduled at 8 AM and they didn't start the inspection until 1 PM or so. Then they told me that Maryland do not allowed lifted truck so I need to remove it, cost 4-5K. I don't believe that Maryland doesn't allow lift vehicles, so I did my own research and found out that Maryland does allow lifted truck where the bottom of the bumper to the ground can not be more than 28 inches. I measure my truck and everywhere around my bottom bumper to the ground is is 27 3/4 inches or less, so it is within limit. I told them and they came back and told me that they found a location on my truck that is 27 3/4 so they will do me a FAVOR and let it pass but I have to bring the truck back to them for re-inspection after I fixed everything else, other "garages will not DO WHAT THEY DO", yep other garages won't lie to me. Then they measure my ball joint, I have a little play on my Right Lower, (They put 0.089 for Right Lower Ball Joint on inspection form) but they tell me to replace the LEFT LOWER. They said I need my rear break rotor and pad replaced, they measure it to be 1/32. I took it home and measure it myself, it is 8/32 and my rear break rotor thickness is still within spec. After I fixed everything and took the truck back for re-inspect, they said I didn't fixed my Left Lower Ball Joint, this time, they move the 0.089 measurement from Right to Left on the sheet without measuring it. I played nice and I bring the truck home to replace the left Lower Ball Joint and bring it back for the 3rd inspection. Now they pass everything but want me to pay for a second inspection. I have to talk to their manager to not pay this after I point out that it is their false on the Ball Joint measurement and recommendation even though I replaced the right one. The manager is understandable and not charge me for a second inspection. Unless you want to be lied to and worked by inexperienced tech, I would not recommend you taking your vehicle here for service. If their service department is like this, then i can't imagine how much better is their sales or other departments.

Very bad experience, very bad used cars. And expensive and the service not even mention when they want to sell something to you very well but when you have a problem even the manager does not want to attend to you

Everyone with whom we worked provided exceptional service.

Like always extremely happy with Academy Ford been servicing my ford focus there for over 3 years and they have been great, just bought a 2011 fiesta from Alex and he was excellent, said if i have any issues bring it in and they will rake care of the car, thanks Academy Ford.

Outstanding Ford Dealership in the Baltimore Washington corridor. Excellent staff, family owned and operated for over fifty years.

I had an "air bag" recall - I called Academy Ford and they made an appointment, ordered the part and all completed in less than a week. They are very professional and efficient. Derek is my service rep and he's the best!

ONE OF THE BEST BUYING EXPERIENCES I HAVE EVER HAD BUYING A NEW VEHICLE . THE TRUCK WAS PULLED IN THE SHOP DETAILED ETC THEY WERE READY FOR US COULDNT HAVE BEEN FASTER AND EASIER

Great experience speaking with sales associate and finance manager . All details were laid out clearly and they worked with me to get the best pricing and deals for me.

Academy Ford is a place where you can develop a business relationship.

I just bought my second vehicle from them.

The first was a 20 something thousand dollar car and this time I bought a 40 something thousand dollar truck.

No pressure sales consultants like Alex Jackson made both my experiences fantastic!

I think it says a lot about a dealership when you can go in after years and have the same people there to take care of your needs.

I never thought I would be able to afford the truck I have now.

However, the Finance Manager, Brent Cleveland took a lot of time to work with me and together we found a way to fit my buget.

I really appreciate everything Academy Ford has done to assist me and my family with getting me into reliable transportation that I can be proud to own!

Thanks for everything guys. I look forward to visiting when its time for my scheduled maintenance!

Jennifer was a tremendous blessing to my wife and me! Her willingness to listen to our plea for help on the cusp of the Christmas Holiday weekend turned what could have been something devastating to a great sigh of relief. We were in and out of the Dealership in less than a 1/2 hr and back on the road with confidence in our vehicle and trust in Academy Ford because of our Service Agent, Jennifer! Thanks again Jennifer...and, Merry Christmas!

Excellent customer service. One of the few car sales establishments that care about the customers needs rather than just selling a vehicle.

This dealer for service is horrible, the attention is really bad and delay everything.

Best salesman, thank you Crandon Hector .
The service doesn't top up the fluids level and rotate tires .
They need to check the mechanics too many short cut .

Great customer service. I would definitely come back for future needs

I recently purchased my car here, and am very pleased with my decision to trust Academy Ford to help me find the right car. They were extremely patient with my many questions. I definitely recommend them!

Recently I purchase four(4) new tires for my vehicle, this was an expense I was not prepared for. While traveling to and from in the DMV area, I picked up "another" nail on the side :-( of my tire that could not be repaired. I was frustrated and angry. However, the manner in which the service manager Derick dealt with me, in a professional, calming, and understanding way, it defused/lessen my frustrations. I know this was not Fords fault that I picked up another nail, but when a customer vents, it so very nice to have a compassionate ear that simply just listen to you without judging you. Great customer service is the BACK BONE of any company. KUDOS to Derick in the Service Dept.

We were greeted as soon as we opened the door. Friendly hello and felt no pressure. Gave Crandon Hector a little history of our many purchases at Academy. He took us outside, on a very hot day, and began our search. We wanted to look at the Edge. Took a test drive and then looked at the titanium model. Purchased it! Easy credit check and paperwork. Gave us a rundown of the features and we were done! Another satisfied Academy Ford customer.

Had to get work done at the body shop after my vehicles transmission ceased while driving. They were great, kept me informed and were really easy to work with. I would highly recommend them! Thanks George and Courtney for all your help, it was really appreciated, in a situation that could have been a lot worse!

Always a pleasure for something not so. Academy is by far the best car dealership for sales and for service.

I bought my first car here probably 2016, I ve come to this location for any service needed on my car. I ve never felt any pressure or like i was being scammed to get something new or fixed as i have at other places. Staff is super friendly and I ve delt with the same associate since day 1(Bryant is the man). Will continue coming here wether I m buying or in need of service!

So after a really bad experience with another dealer I decided to try Academy. Crandon Hector worked with me to get me the deal I wanted. The whole environment was very professional ad courteous. Crandon went out of his way to provide a pleasant purchasing experience. I can't say enough about how pleased I was with what can normally be an unpleasant experience.

It was a pleasure purchasing our Ford Fusion. Russ, Tom, Corbin, Brent & Chappy were very knowledgeable and made the process quick and easy. We will definitely recommend Academy Ford to friends and family!

Initially a great experience, however they failed to cross the T's and dot the I's and almost a year later, we are still paying for their mistake.

Great customer service! I had a great experience last week at Academy Ford. Everyone were so professional and did not try push me to buy a car. The whole process was so quick. Thank you Jeff and Ashley for the great experience. I will definetely recomend Academy Ford. I'm really happy with my purchase:)

One of the best EXPERIENCE ever! I got an excellent deal with complete disclosure.

The team at Academy Ford was without exception, the most professional and caring group I ve ever worked with. My experience was the best I ve ever experienced at a car dealership. Thank you!

Thanks to Karen our sales lady and Malcolm the sales manager for the good service. Will recommend them to friends and family.

Purchasing my 2019 f250 has been the most pleasurable car buying experience I have ever taken part of. Every step of the process was a breeze, from ordering through delivery. Our sales person Ashley Boone was a delight to work with and very attentive to our needs. Jackie, which placed the order for me was very knowledgeable about the ford truck line up and very patient with me during the 7 week build.
All of the sales managers and finance manager were extremely friendly and are great at what they do.

I highly recommend Academy Ford in Laurel. I researched all the other Ford dealerships in the area and Michael and Erick are second to none. I wanted a specific F-150 at a very specific price. Michael and Erick were the first to meet my needs. Can t say I ve had a better experience buying a new car. They were a pleasure to do business with. Michael and Erick, thank you for my new Ford F-150! I will be sending additional business your way!

I had a great experience! I took my car in for a simple oil change.The service team was pleasant and listened to my concerns. I was even provided a complimentary multi-point check. During the check they discovered my air filter was in need of replacement and I had a nail in one my tires. I was relieved
to hear they were able to repair the tire instead of replacing it. The experience could not have been better and will be returning for additional service as needed .

Thanks again,
Michelle

Great place to buy a Car, Miles the seller is excellent, Malcom the manager very professional and the Finance Manager is really amazing, all the people are very gentlemans, is really great to find a place were they work with you to gave you what you are looking for.

I bought the most expensive vehicle on their lot with no negotiation and they proceeded to completely goof up the Virginia registration - as in used the wrong name. Despite having the highest document fees in the Ford dealership network. Zero communication post purchase to inform of the issue as well. Unimpressed. My first and last dealing with this dealership. I'm sticking with the German makes after this.

I liked my experience at Academy Ford very much. Everything from the first test drive, the camaraderie, conversation, openness and trust that both the sales consultant and manager exemplified, my decision to go with them was rather easy. They offered the best rates out of all the other Ford dealerships. They are really committed to working with the customer. You d be lucky to work with Erick or Corbin. These guys are very knowledgeable and put the customer first. They didn t pressure me in the slightest and they let me tell them exactly what I wanted in my Ford Explorer ! They made it happen !

Scheduled an appointment to get my car serviced because of a recall. I was able to schedule an appointment the next day. Everything was completed within 2 hours in addition to a maintance check at no charge. Very happy with the service.

I found them to be friendly, nice, and quickly than other Ford places.

I can't thank my sales team enough for the incredible customer service today. They each bent over backwards to meet my requests and find me exactly what I was looking for. I could have sworn I was the only one in the dealership with the one-on-one help I got from not only Erick, my wonderful sales consultant, but also Brent, the quickest finance manager I've ever seen, with his eight arms accomplishing all the paperwork signing in a matter of minutes, to include Tom, the general manager who continually checked in on me to ensure I was happy at every step. Today, it goes without saying, but I had the BEST experience trading in my Jeep for a brand new Explorer! I see why your dealership came so highly recommended by my friends. Thank you all VERY much!!

All were friendly and courteous. It did take over 4 hrs to get the deal done - which without any haggling or Ford financing paperwork etc, was prbly 2 hrs too long.

I would recommend Academy Ford to any new buyers. My experience from day one was awesome. Started talking to Jackie online, then Caroline and finally met "AWESOME MASON" at the dealership last night. Everything went smooth, everyone there is super great, they explained everything to me and answered all my questions. I went home with a huge happy face and with my new Hyundai Sonata! Thank you Academy Ford, I will definitely come back for my second car.

February 2, 2017

Okay, so the review I wrote a month ago was good, sales went well. What throws me off now is that I've taken my car in for service twice because of one issue after another with my Hyundai Sonata. When I picked it up and was halfway home, it started making a flapping sound. Took the car back the same night. Next day, service calls me, nothing found. WOW! To this day, my car makes strange noises here and there, it shakes every so often, the brakes and the suspension squeak, and now that I need to take it back, they inform me that a technician needs to be available to ride with me. I will be stuck with this vehicle for the next 6 years paying a whole alot of money and I hate how now it's becoming an inconvenience. Obviously this vehicle was fully checked before it was sold. I'm starting to feel dissappointed :(

NOT HAPPY AT ALL!

I had a great experience here at Academy Ford. It was my first time financing a vehicle and they made it pretty simple and straightforward. Jeff the finance manager worked with me and got me a great deal and put me in exactly the car I wanted. My sales consultant Karen was super friendly and professional and had great customer service skills. She was extremely knowledgeable and was an expert when it came to knowing all the details on my car. I was expecting to be at the dealership for hours but the whole process took about 30 minutes to sign and get the keys to my brand new car. I really appreciate all their help and would definitely recommend them !!!

I've been in the car business 30 years. This was far and away the best buying experience I've had.

We traded our 2014 Buick Lacrosse for a 2015 Ford Fiesta for use in our new business. Everyone at Academy Ford has been great. Our salesman Christian Meza has been great to stick with us all the way through the deal and delivery. We had a problem with the connectivity of the radio and Christian worked with service to make sure it got squared away.

Fast and painless. Ola and the service manager Scott were great and very friendly. I had a wonderful experience at Academy Ford!

Tom, Michael and Brant were a fantastic help in my search for my first new car. The Academy Ford team made the purchase a great experience. They were extremely helpful and not pushy, which was great. Very thankful that I was able to work with such great people to get my first new car purchase! I am extremely happy with my purchase!! Will definitely go back and recommend to others. I love my new 2017 Ford Escape. I truly felt they were awesome and I would purchase again from Academy Ford

Terrible customer service. When calling, the receptionist is noticably irritated over the phone. Dropped car off for inspection at 730am. It's 2:30 in the afternoon and it's still not out

Don't have any repair parts on hand. Everything needs to be ordered, which means I need to go through the entire process again

My experience with Academy Ford was outstanding. They were able to get me scheduled for 5 recalls, two service issues, and a state inspection in just a few days. It only took them one and a half days to get all of the work done. Fair priced, good work, and helpful staff.

Great. They finished in the amount of time they said they would. Very kind and welcoming. I believe the guy who helped me goes by Jake. He was very quick and understanding. I scheduled the wrong type of appointment, but he was able to figure out what I needed and get everything fixed up. Very positive experience. If you live in the area, go here for service. Apple Ford in Columbia could learn a lesson in hospitality from these guys.

Very good people to do business with! I called ahead, driving 3 hours, and the Fusion was super clean and ready when I got there. First class people . Would highly recommend to anyone looking for a good deal and a great experience!

Such an amazing experience everyone was so helpful!!!

Friendly, knowledgeable staff. Not pushy at all. Pleasant car buying experience .

The service center was helpful and the staff was friendly.

Great service, they have good mechanics and actually put time and care into it

So helpful!! Prompt staff. Wonderful body shop experience and impeccable customer service. You have my business for years to come.

I would not purchase another car from them or any ford in general . The car I bought from this dealership likes to shutter when I accelerate, Ive had to get this problem fixed 3 times before I had even had the car a year . In addition, when I bought the car it was worth about 13,000 then when I go to complain about how I constantly have to get it fixed and how I would like to return the car they say it s only worth 4,000, which confused me considering I had only had the car for a year .

Not many places to park out front, too many new cars out front ,but nice no rush sales staff

Al the Service Advisor took care of me. Was great with keeping in contact with me and staying in touch with my warranty people. Highly recommend their services.

Only reason there was 4 stars is because of the many hours it took to complete the process. Especially since I had an approved check from my bank. Other than that, Tom and everyone else was great.

This place doesn't value your time. On multiple occasions I was told one thing and they did something completely different in the service shop. It first happened in the summer when they were working on multiple recalls on my Ford Fusion. I was heading out of town in the early afternoon and my wife took half the day off so we could be traffic out of town. I told them I needed the car done by 12 and to hold off on the larger recall because it would require a couple hours of work. They started the recall anyway. When I called around 12 to see if the car was done, they said the just got the dash disassembled and it would be a few more hours until my car was ready. I nearly lost it and I asked them to put the car back together because I was supposed to be heading on a trip at noon. I didn't get my car back until 3.

I thought it was a fluke but today I called for a simple oil change. I asked to make an appointment but they said none was needed for oil changes. I called at 3 and they told me to be here by 3:30 and that I could wait with the car. I fed my dog and took her to pee and I was there by 3:15. I waited for a service guy to check me in. I asked how long the wait for an oil change would be and he went to check with the shop. He came out and told me he couldn't do it anymore today. THATS WHY I WANTED TO MAKE AN APPOINTMENT!!! Just tell me no if you can't take me today! Anyway, I made an appointment with a nice privately owned place down the street...where I made an appointment.

Recently bought a used 2016 Ford F250 Super Duty from Academy Ford. My salesman Alex was excellent to work with. He really took to the time to work with me and my wife to find the right deal for this truck. The entire transaction was transparent and honest. I would not hesitate to buy another vehicle from Academy Ford for even a second.

I had my work truck serviced here and it was the WORST possible outcome. The vehicle was dropped off at 7am and my mobile number was given to the manager of the service department. All I wanted was an oil change and for their Service Department to identify three wires in a wire harness for me that ran from the front of a standard E150 van to the rear...something they could look up in a service manual...

At 3:30pm I had still received no phone call stating the oil change (the only "work" needed) was complete. I had to call THEM back and that is when they told me, with no warning...that they took it upon themselves to keep it over night because apparently they couldn't handle the 7am drop off to 8.5 hours later oil change window, which would have left me stranded in Beltsville Maryland with my home being in NE Baltimore...nice huh?

So after much screaming and yelling and a call into Ford headquarters directly they somehow managed to finish the oil change by about 4:45pm. What do you think the traffic was like for me by that time between Beltsville and NE Baltimore?

Anyhow, they are getting a rating today because over a year later they are still spamming my work email account despite the fact that I keep clicking the unsubscribe buttons. Frankly, I have nothing against Ford vehicles, however these morons would be the LAST people I ever deal with. If they actually read the bad comments they can go find my name and unsubscribe me. If I want a car I know how to shop for one without the weekly harassment of an email for over a year after VERY POOR service.

I had an excellent experience with the collision repair center and a horrible experience with Jennifer in the service department. They fixed the USB port on my F150 and damaged the port housing. They agreed to replace the housing months ago, but have not done so. I have gone back and forth with Jennifer for months now in reference to the part- one minute she has it, the next something happened to it and she needs to reorder it. Then she says she mailed it to me weeks agai and I haven t received anything in the mail. She tells me that she has it and I can come get it, and when I get there, some random person supposedly had sent it back to the manufacturer. This is ridiculous!

y Julia Jones from Laurel, MD | November 4, 2015

My experience at Academy Ford in Laurel, MD was smooth and easy. My salesperson Brenton Cleaveland made my car buying experience wonderful and with no frustration. I felt relax during this transaction knowing my needs were being met. Thank you for a great experience!!!

I bought my truck here about a month ago, and it was the most seamless vehicle-buying experience I've ever had. Irv and Asha were both absolutely fantastic and helpful. They offered me even more than I'd originally asked for on my trade-in and gave me an even better price on the truck without any negotiating needed. After scheduling an appointment, I was in and out within an hour and a half including the test drive. I couldn't be happier with Academy Ford and their team.

I felt welcome and was treated very well by the sales people

Completely unhelpful I've been a Ford man all my life but no more. It's not the vehicles it's the people

We were extremely blessed to get Karen. She was very knowledgeable and was tireless in finding the right vehicle for us to be able to tow. We appreciate her hard work and she gave us a positive experience with Academy.

I search for weeks for the perfect car and found it at Academy Ford. The staff was very friendly and helped me navigate through the buying process with ease. This dealership is well run from the top down with people you can talk to. Thank you Academy Ford.