Aacres LLC Reviews

Client abuse. Do your due diligence and research why Aacres had to close whole regions of operations due to medication management, insufficient care and client death.

Great place to work. People are very different from each other so there are multiple personalities going on there. The workplace will provide the care and help needed.

The company doesn't treat employees or clients very well at all! Seattle office is already closed and won't be surprised when Tacoma's next. Company cuts too many corners..I'd give 0 stars if possible.

Seriously avoid this place as a client or staff. There are way better companies that care about their staff and don't force clients to have staff or supervisors they don't like. This place pays you minimum wage to be overworked and treated like garbage.

Client abuse, disregard for staff. Did you know this agency has been shut down before?

Only in it for the money. The state pays 50 an hour to agencies for care. Highly trained staff are lucky to see 12.25 of that. Yet other agencies are paying for insurance for their staff members out of pocket. Supervisors find every way they can to blame everything on staff, and never take initiative to make things better for the staff and clients. Some clients are being forced into doing things they have the right to refuse to. Office promotes being friendly and being a team in the training, but it turns into a fight to survive. The turnover rate is extremely high because the company treats staff as disposable, instead of finding ways to train and help staff grow.

One client (in order to avoid violating HIPAA i will be very brief on explaining) is currently living in a home that needs to be torn down. It is damaged beyond repair and dangerous, yet the agency does nothing to get the clients into a safer situation. Instead, they lead the clients family into believing that they are looking for a new home, then threaten staff for relaying information that the family has a legal right to.

If you want to work with special need adults in a home setting this is a great choice.

Working at Aacres has its ups and downs. Due to the nature of this place and its low wages, the company ends up scooping in a bunch of dead weight along with potentially great employees with its bulk hiring practice for Direct Support Professionals (DSP).
There is a great misunderstanding between Management and DSP's. Often management does not relay all information to concerned staff which often confuses the individual. Management gets blamed by staff, guardians, and clients when issues arise from exterior factors such as DSHS dictating caregiver wages, client living arrangements, taking too long to make key decisions, etc. Management is also overworked by the corporate level, typically one supervisor managing 35-60 staff at once. They are also pushed to be available 24/7 to staff calls and forced to cover an abandoned shift on short notice at any time of day. Management often struggles with upper management who are disjointed with actual needs of clients and experimenting with management and staff job rolls, responsibilities, etc.
The quality of client homes are sub par in a lot of scenarios but this is usually due to a lazy landlord. Many clients cannot afford to live in better living establishments and some have to adhere to strict location restrictions such as those who are sex offenders under Aacres' care. Then there is DSHS's input on living locations that further impede client's receiving a quality home quickly.
Life as a DSP isn't very grand but is a pretty relaxing job in most cases. Some clients require a considerable amount of attention and support while others only require someone there to assist rarely. For those lucky individuals who watch TV with the client all day, their wage doesn't seem too bad, but for those who have to deal with individuals who bite, scratch, smear body waste, etc the wage is laughable. DSHS controls the wages for staff and bases it off what they consider quality of care, unknown to most staff. However being a DSP can have its perks, a lot of clients need a caring person's support and the feelings helping others can be personally uplifting. Some become almost like family and they see you as part of their family. Sometimes you'll get to go to events like music concerts and vacations for free in order to support the client. There is a lot of overtime opportunities for a DSP that does their job correctly. Unfortunately, management are salary and often end up working 60+ hours a week without the added overtime.

The people at the office dont care about their staff or clients at all
If a staff has a concern they WILL find a way to turn it over onto the staff.
While working here ive witnessed a community protection client alone with NO SUPERVISION Told my supervisor and he ignored me

Do NOT place your loved ones in this facility!

Our experience includes live-in staff constantly stealing belongings, neglecting, and PHYSICALLY abusing clients.

Management turns a blind eye to abusive caregivers.

Note - There have been a few great caregivers but they leave the company as quick as they come...hmmmm.

Don t work here. They under pay staff, and the HR department will share your personal business and gang up on you if they don t like you. It s pretty sad that the people who are supposed to help you are the ones trying to get people fired.