3 years ago
It's a nice place, clean and stylish. I knocked tw...
It's a nice place, clean and stylish. I knocked two starts for one reason and that is the time management issue. I saw a couple of other reviews mentioning the timing issue too. Before coming I specifically asked how long it was going to take. I was told that given I was a new customer it would take 1.5 hr max. So I decided to take a long lunch at work to visit them because they don't work on weekends and last appointment is at 5 (so I was told on the phone). When I came (on time by the way) I filled the papers barely reading through them, then waited about 5 min before was called into their conference room where I waited another 15 minutes. Then a nice lady came in and explained the procedures. After another 5 minutes I was asked to wait in the procedure room which I did for another 15 minutes or so. I said I could not wait any longer and one of the assistants had the nerve to say that it took me too long to fill the papers. I said I wanted to reschedule, but fortunately Elisa came out and was able to take me right away. Elisa was nice, but I could feel she was unhappy me being unhappy but she kept her cool and proceeded professionally and nicely. So if you are working, be aware of the time management at this Boca office. As far as results go, I think it will come out nice, but it's too early to tell now. I will update my review with the results and if their time management improves.
UPDATE 05/7/19: As promised earlier, I want to update my review by adding one star because I really like the results. I will come back to this office, but will be more cautious with timing.