3 years ago
I did some treatment with this facility that I pai...
I did some treatment with this facility that I paid in advance, I felt the treatment did not work good on me, I shared this with the assistant manager Precious and with at least 2 people before her, I even consulted when I got botox for alternative treatment after PRP and ended doing Derma Pen, which once again did not work good on me. I even texted the aesthetician and she never replied to me when I experienced breaking on my chin. The first time when I came back with the lesions on my face she said that most likely was not from the PRP and they looked like cystic lesions, she offered some treatment but I declined, since I don't like the use of steroids. I repeated the treatment and I got the same lesions - these lesions I only experience with their treatment-...... When I requested a refund for the treatment not done, Precious asked me what would make me happy and I told her just to get the refund, I felt this treatment was not for me, and I just felt I won't be a good idea for me to repeat treatment with them. Additionally, I also purchased Botox for me and my husband and some other cosmetics (that I was unable to use), total spend was around $2000 in 2 visits.
They called me with an answer for my refund after I called them several times seeking an answer , and the answer was that they will keep 50% of the $400 I was requesting back. I felt so aggravated that they were penalizing me for not wanting another treatment with them. I will use the remaining credit with them just to not let them get away with keeping 50% of my refund. I feel they did not approach this matter on individual needs, NO ALL PATIENTS ARE THE SAME. They want to use the credit on my husband's "future"treatments, well he is not going back there after I told him my story, and he felt the Botox treatment was just okay as I did to. -WE JUST DID NOT WANT TO COME BACK THERE-IT IS NOT NICE TO REPEAT YOURSELF 3 TIMES AND NO MEANS NO.
I find the communication with them hard, and it is not because my primary language is Spanish. I could have been that only patient that they did not return the call or text to, that one that felt into the cracks, but because it happened several times I was defensive and their response was just absurd. I GUESS IS BETTER TO FORCE SOMEONE TO DO SOMETHING THAT ALREADY MAKES HER UNCOMFORTABLE than to do what is correct. In any case if they want to penalize me for something (no appointments were ever broken) $200- 50% - it is just excessive. I WOULD NOT RECOMMEND this facility. MAKE SURE YOU DON'T PAY IN ADVANCE, AND IF YOU DO NOW YOU KNOW THEY WILL KEEP 50%.
06/25/18, Some decided to reply to my review of 2 month ago today, saying they were sorry, but the other reviews are good, so I guess...mine should not count....great costumer service!
Well let me give you an update: They would not refund me in full, part of the refund needed to be cashed out for treatment there, so I went to get my treatment. I decided to use botox and not prp. Again, a total waste of money, after I showed the text message to the manager with the unanswered messages, she wrote off my copayment, which I found just fair after make me go there, it was only about 90 dollars.
They are so careless that reply to reviews 2 months later, and did not even check the chart for the patient....hopefully this will tell you who you are dealing with.
Maria Caceres