4 years ago
+ The location is absolutely fantastic, nice resta...
+ The location is absolutely fantastic, nice restaurants and cafes in the area and close to both bus stop and metro.
-Very sensitive in the corridors, which means that you can clearly hear how all the doors slam shut during the nights.
-On our first night, at 3 o'clock at night, the fire alarm went off and there were no staff on site which obviously feels worrying, there was an emergency number to hear from on such an occasion but no answer was received despite several attempts among the guests. The fire brigade was quickly on site, but it took 40 minutes before the person in charge was on site so that the firefighters could then establish that there was no fire danger as no one even lived in the particular room that set off the alarm.
7 hours later, at 10 o'clock the same day, the fire alarm went off once more and the situation was repeated; no fire and no guests in the room. Thankfully. Fortunately, there was now also a person in charge on site.
That it is not even possible to reach a person in charge in the middle of the night when a fire alarm goes off and leaves it up to their 52 guests, from all different parts of the world, to solve problems themselves is extremely outrageous. Especially since it was impossible for us to know whether a fire had actually occurred or not. Thankfully, we solved it excellently together but we were left cut.
And the fact that it is then also not possible to reach a person in charge at the number they themselves set up at the reception is also outrageous and shameful. Among one's wishes, security in a home comes very high up, after this event I absolutely do not feel that about this home.
Later the same day we chose to go to the reception and talk about the situation as we no longer felt safe anymore, it was not possible to relax in the room as it could start screaming again at any second. We wanted to express our concern and hear if we could get any compensation or our money back. Unfortunately we were treated badly and were told that maybe we should check out instead and that we were the only ones who came and "complained about the 52 guests at the accommodation".
It is a pity that you can not give an even lower rating, but I can strongly recommend that you apply for another accommodation than this.