I talked to representative Robin who was very rude...

I talked to representative Robin who was very rude and would not let me talk to management. She laughed and said that she was the only one there and that it would be weeks before someone called me back, all I wanted to do is pay my bill. She was rude and very unprofessional. Management if you are reading this she does not belong working for your company with the way she conducts herself. Management please contact me as I want to resolve this matter