Staying here right now for a work retreat. I'm ver...

Staying here right now for a work retreat. I'm very disappointed in the room for what it's costing and the valet service is a joke! We are staying in a West Tower room that shows a lot of wear and tear. There is rust on the light fixture in the bathroom and the flooring in the bathroom needs to be redone. The beds feel like trampolines and the pillows are worn out. For almost $300 a night I could have stayed in another hotel with a much nicer room. Now about the valet. When we first dropped the car off with valet, the interaction with the attendant was fine. When we went to pick it up the workers at the pick up location were rude and unprofessional. When we brought the car back later in the day, there was a sign that said valet was full. Keep in mind i'm paying for valet ($40 a day). It's part of the bill for my room. So we pulled in and the attendant wanted to know how he could help us. I told him we needed to valet the car so we could go to our room. He then proceeded to tell us that valet was full and wanted to know if we had a guest pass for the valet. I told him that we were never given a guest pass for the valet. He then told us that when we left earlier in the day the valet should have given us one. At first he wasn't going to valet our car, so I told him that I wanted my money back. At this point he asked for our room number and went into the hotel. I have no idea what he was doing. When he came back out he said he could valet our car, but to ask for a guest pass when we left again. During the whole interaction I felt like he thought it was our fault that we didn't get a guest pass. Last time I checked, it wasn't my job to know how to do his job. This hotel is the preferred hotel in St. Louis for my work so my firm spends a lot of money at this hotel. They have their employees stay here and they also use the facilities for work seminars and retreats. I will be sure to let the appropriate people at my office know about my experience so that maybe they can choose a different preferred hotel.