First time at this venue so we were unfamiliar wi...

First time at this venue so we were unfamiliar with layout. Our seats weren't brill, as very close to a safety barrier. Claire (one of the support staff), offered to see if any spare seats available. She took us to the booking office who found us better seats, then took us to the correct door. She was really friendly, kind and helpful, and made our night. Overall we loved the venue and would definitely return