Called today because my car won't unlock and the a...

Called today because my car won't unlock and the alarm was going off for no reason - I wasn't even in town - and the car said two windows and the trunk were unlocked, which is not how it was left when I parked it 3 days ago. No one had touched the car in over 48 hours, so this is alarming. I literally can't unlock the car. They were rude and put me on hold three times, transferring me to someone new each time so I could start the entire story over each time. Long story short, they won't get me in until December 9th, the day I already have an appointment scheduled for regular maintenance (how convenient for them) - today is November 25th. That's absolutely outrageous given the situation. I'd consider this an emergency. They were unhelpful, rude, and there was no sense of urgency. Hung up the phone and decided it's time for a new car that isn't a Volvo.