Brittany Baker

Review of Classic Mazda East

A copy of an email sent to the general manager tha...

A copy of an email sent to the general manager that still hasn t been responded to.

I wanted to contact you to let you know of the experience I have had with your dealership. I came in on July 7th to test drive a particular CX-5. I really liked the car and Brian went out of his way to make sure I was comfortable with the interior color, since it was very light and there were grease marks ALL OVER the leather on the driver door. He had the detailing guys show me how they clean it. Came right off. That s where the good customer service ended.

By the time someone actually gave me numbers, I had already been at your dealership for 2 hours. I filled out the application with my co-signer and for some reason it kept saying pending according to your staff. I then sat for an hour waiting for any change. The only communication to me was that there s an issue and they can t get ahold of anyone, probably because it s a Sunday. If you're open, you should be fully functional.

I then decided to leave, because I was not willing to wait any longer. About 5 minutes after I left, I received an email that said credit received . Because I didn t know what this meant, I called your dealership. The man who answered said, oh that means you re approved. So I decided to come back. Imagine my surprise when I get back and they tell me they still don t have an approval and that was not correct.

I was contacted the following day to let me know that it was not approved but I could check for financing options. I specifically asked Shane of this would result in further credit pulls, and he told me IN WRITING that it would not. Imagine my surprise AGAIN when I receive multiple emails that my credit has been pulled again, not just once, but TWICE.

Although we were approved for financing, we decided that it would make more sense to try and go forward with a one pay lease. I contacted your dealership on Friday to see if this was an option and was told that it was but they would need to contact the bank to see about revisiting the application since it had not been approved initially. It s now been 5 days and I have not been contacted at all. No approval. No saying sorry it s not approved. Not even an update that you still don t have an answer.

Needless to say I won t be recommending your location to anyone. An update would be appreciated.

Still haven t heard anything about a week later. I was trying to wait it out since they pulled my credit so many times , but I m just going to purchase in cash elsewhere.