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Update, with two added stars: The general manager ...

Update, with two added stars: The general manager reached out to me not because of this review, but because of the customer satisfaction survey post-stay. That is important, and they did what they could to make me feel valued as a customer. I respect that, and it was done in the best way possible, and for the best reasons. I truly believe they will act to make sure this doesn't happen again. Please note that they did NOT ask me to change this review, nor do I know if they've even seen it.

Really overpriced, with an overpriced mediocre French restaurant. My room had a broken do not disturb button that was never fixed (despite calling the desk), a room that was cleaned despite asking both service and the front desk to leave it alone, a fire alarm that went off in the middle of the night with no indication that it was a fire alarm and no indication from staff that all was clear when it was shut off a few minutes later, and finally a leak in the ceiling dripping onto the carpeted floor. At that point they moved me for my final night to a suite, and acted as if I should be overjoyed to have a night in a large (unsold) room with the same size bed to sleep in (it was already 9 pm). The front desk was apathetic at best whenever I called, except about the leak. Oh, and the rooftop pool was closed for the season (it's in the 80s every day still, with lows in the 60s at night....).

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