Carl Dixson

Review of Enjoy Car Hire

Used Enjoy Car Hire to pick up a 'Seat ibiza or si...

Used Enjoy Car Hire to pick up a 'Seat ibiza or similar' car from Malaga Airport. When we arrived at the airport the car hire firm (Europcar) said that all they had left to offer us was a Citreon C1! We said that this was not acceptable in the class that we'd paid for but they said they had nothing else so we'd have to take it up with Enjoy directly. We tried phoning Enjoy from the airport with no joy so had no choice but to take the car and try to deal with it later as we had to get to our accommodation at a certain time.
We had 2 large suitcases which ended up on the back seats as the boot was non-existent. It was lucky that there was only 2 of us as we would not have got another person, even a child, in the vehicle.
The average boot size for an ibiza is 355 litres and the C1 196 litres. I've tried to contact Enjoy with 3 emails to customer services to obtain a partial refund but they haven't replied to any of them - extremely unprofessional and unacceptable customer service.
According to automobile websites, the C1 is a class A micro car and the Ibiza a class B city car so I don't see why we should be charged the same for these 2 vehicles.
I do not recommended this firm if you want good service and good value! Will never use them again.