Ash L.

Review of Carbon Computing

I wasted a lot of time trying to get my battery re...

I wasted a lot of time trying to get my battery replaced and thankfully they did not charge me...hence the 2nd star.

I emailed them ahead of time to ask if my mac's battery can be replaced and one employee replied it would likely fall under a warranty. I brought it in and 7 days later, I get an email from a different employee saying it would cost up to $400 to replace a battery from 2015!

I said I was not interested in replacing the battery anymore and went all the way downtown to pick it up after one week without my laptop. I wasted 4 hours of commuting to have bad internal miscommunication between employees here tell me the replacement will cost more than I expected.

I actually bought my macbook pro here 5 years ago! I loved the service. In the future, please tell your employees to get acquainted with warranties and tell your customers the estimate before they spend time commuting.