Anna Maria

Review of Capital Dodge | Chysler | Ram ...

Terrible customer service. Took my tires when I sp...

Terrible customer service. Took my tires when I specifically asked for them back (5 times), refused to give them back to me, made me pay for the unrequested service, then denied giving me a refund. When I asked for the tires they told me there was "a shed outback I can go look through". I work for a car dealership in Toronto and this customer service was simply appalling. Dana was the service adviser, Kyle the service manager was so unqualified and unapologetic. He informed me Dana was "having an off day" and "that doesn't sound like something he would say", lastly for me to "have a nice trip back to Toronto" while motioning me out the door. When I asked simply to receive the $20 refund. I purchased my vehicle here, and am so disappointed I cannot continue to service my vehicle there due to their complete lack of customer service.