I live in High Country Apartments..I called today ...

I live in High Country Apartments..I called today about my AC. I specifically asked to be called, because I wasn't about to stay in a hot apartment..I come home and there's a note in my door to call back..I did..The operator said they came out..Ok that's fine but I asked to be called..She raised her voice and I raised mine and some..She also tells me I need to take the private
block off my phone!!...No!!. They don't have a company phone?!. Whomever that person is, she's not professional at all nor courteous...More training is needed for that person. I'm sort of shocked that Sealey would have a person like that answering their after hour calls..

About 7pm the maintenance guy came and fixed the problem with my AC. He explained what was wrong and was very nice and polite. That's the type of Customer Service I'm use to getting from Sealy..That operator..Pitful.