Marcos Garcia Review of American Honda Motor Company, ...
Not worth any stars at all or any of my time to wr...
Not worth any stars at all or any of my time to write this review. But I have had to get this off of my chest for a while because it is making me sick (literally) due to inducing stresses that it has caused me.
My issue did not start at the American Honda Motor Company, it was only further exacerbated when I reached out to them for help and for customer service.
As an 11 year Honda owner with moderately good service through and through, I was loyal enough to get back into another Honda vehicle. It was a long time coming that I upgrade and after 11 years of driving my 2007 Honda Civic, I upgraded to a 2019 Honda Ridgeline. A dream come true, only to turn into a nightmare less than 48 hours after driving my brand new truck off of one Honda dealership lot and into another Honda dealerships service center for what I find out later was a transmission problem that was potentially caused at the manufacturing plant level and went unnoticed. But I am not a professional at this, I only go by what the representatives tell me in all of this.
Long story short, the vehicle was repaired, not without being in Honda s possession for 3 1/2 weeks though. With a car note due soon for a vehicle that I had not been physically driving. After some questions and concerns that I brought to every level of Honda, I finally reach out to corporate and there was where my dilemmas reached a catalyst.
Worst disservice to a customer I have ever had. Even for a representative to have the audacity to tell me that I was unprofessional after she consistently answered every single one of my questions with a NO. After a resolution was made, I do not feel like a whole lot was accomplished and that my voice was truly never listened to. Or that it was even worth my time to endure such unprofessionalism and disloyalty to a customer than just take my losses and move on with myself.
I no longer look at Honda in the same light and would never recommend their vehicles or their customer services to anyone ever again.
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