THE DRIVERS OF THIS COMPANY ARE STEALING PERSONAL ...

THE DRIVERS OF THIS COMPANY ARE STEALING PERSONAL BELONGING AND CUSTOMER SERVICE IS NOT HELPING AT ALL. I dropped my return parcel that cost $50 at location 8383 wilshire blvd, on aug 22 at 5pm. Next morning aug 23, i have realized that it is not USPS box and I reached out to the customer service. where i was ensured that my parcel will be redirected to USPS. Week later there were no news about my parcel : tracking number never appeared on the system, I never got parcel back. I emailed to the customer service and got a response few days later with a number I should call. I couldn't reach the number for several days and finally i have reached to super rude operator SHARLA that didn't will to help me at all. After some effort the operator LEE pulled out the report for that day and said that they never got the parcel and it never was in their box. The funniest thing is - we have video cameras all over the building and I have a video recordings on my phone which shows how I drop off all my drop off packages - just in case i ever got to the situation like this. Now I want to file a police report against the person that was working that day - the camera in the building will show whether he or she accessed that package or not, but they do not give me his/her name and ensure that their drivers are competent, when they are absolutely NOT. What should i do now - should i file a police report of stolen property against the company now?