Actually i wasnt a resident at sofitel gezirah in ...

Actually i wasnt a resident at sofitel gezirah in a room but i have stated my stay from 9th to 10th Dec. 2016 because i've spent a full night complaining with no response.

I've been invited to my friend wedding at opera ballroom friday night 9th dec. 2016 under the name of moatasem & nourhan wedding but unfortunately this hotel staff was the reason to miss the wedding of my best friend.

After bride & groom entrance i've left my mobile on the table to share the second dance with them and came back after less than 5 minutes i didnt find my mobile phone "samsung s7 edge" and directly the mobile was switched off. I've reported this to the ballroom manager who collected the staff to the back area and they all said we disnt see anything but we can search for, after 2 hours searching in the ballroom, under the tables, in the garbage... etc i was wondring how come there is no cameras inside the ballroom???!! We went to police torism they refused to make a report hoping to find it soon.
When i asked them to track the camera for the past 2 hours with the attendance of the police officer one of the staff admitted that he stole it from the table when i was on the dance floor, i've asked the police officer to report what happend but they asked me to solve it amicably without an official report.
We've spent more than 4 hours with no show for the duty manager even. The thief said he threw it in the nile because the mobile was ringing and he couldnt swich it off & then he said he hide it in a place and then he said i threw it on the floor and its broken now.

After 9 hours of this harassment the romanian manager finally showed herself with the duty manager callled mahmoud to solve the problem. All what i asked for is to take my mobile back. She said we can compancate you to give you its price and i accepted. They said we go upstairs to give you a paper to keep your right and you come back in the afternoon to take your money back and the resolution was satisfying for me and accepted. After another 2 hours of waiting in the police tourism office they came with nothing and said they cannot take this responsibility and you can make the official report in the police tourism.

I think its a bad reputation for your hotel specially after knowing all the wedding attendees of what happned however it can take 5 minutes resolving in any other place specially after the admitting of the guy.

Is that what was excpected from a big hotel like this?

I need an immediate answer please.....