Nils Bull

Review of Puget Sound Specialty Physicia...

It's been 8 months since my appointment with Dr. R...

It's been 8 months since my appointment with Dr. Russel and the experience was so awful I feel compelled to share. The wait was ridiculous and in hindsight I should have just left. I showed up with sufficient time to complete the paperwork prior to my appointment, I had my wife and 2 year old with me. We sat in the waiting room for nearly two hours after my scheduled appointment time. Apparently they were having some sort of "emergency". There was another patient who hadn't been there quite as long that had an appointment after mine who became irritated and threatened to leave which got him into the exam room. Once we were called to the exam room we had another lengthy wait. We sat there while Dr. Russell barged in without warning on 2 different occasions to rummage through drawers and cabinets for supplies. On one occasion he left the door open while he berated two of his staff in the hallway right outside of the door, I felt this was highly unprofessional and inappropriate. Once Dr. Russell appeared for my appointment his bedside manner was terrible. He sent me down the hall in his office for an X-Ray where I was surprised to see how severely antiquated the equipment was. The office is only open three days a week and the entire experience left me with the impression that this practice is more of a hobby or side gig, or that it just isn't taken seriously.