My dog stayed at RBK for 5 days/4 nights. I calle...

My dog stayed at RBK for 5 days/4 nights. I called to check on him daily (with the exception of Sunday since they are closed.. which is another reason I wouldn't recommend this kennel. Pet owners should be able to reach someone any day their pet is in the care of someone else). I was told my dog was totally fine and settled in nicely every time I called, including the morning of the day he came home. When he came home, he had horrible diarrhea and would not eat his food. This is a dog who has NEVER had issues turning away food... he's actually so food motivated that we had to buy a slow feeder, which I communicated to the staff at check in. I purposely packed his own food so he would stay on the same diet while we were away in case he got stressed so we would be assured that his diet was consistent. When I called RBK the 2nd day after my dog came home and he was still not eating and could not bark because his throat seemed to be bothering him, I was told he probably barked all weekend long which they said explains his scratchy bark. This contradicts the reports I was given every time I called saying he settled in nicely. My dog is not a barker - I have used other day care facilities that have webcams so I've seen him laying quietly in his crate while other dogs are barking. They also said he was probably turning his nose up to the dry food since he was given canned food mixed with his dry food; some policy the person who I spoke with when I called said they have for new dogs to get them to eat when they are new and staying for a few days. None of this was ever communicated to me ahead of time. When you sign up for boarding, you have the option to use their food or send your own. Given I instructed the kennel to use a slow feeder for him, I'm not sure why there would be concerns about getting him to eat his food and even if there was, they should not make decisions to add other food to your dog's diet without checking with you first. Many dogs have sensitive stomachs and would not tolerate changing up their food, especially when they are already under stressful conditions. To me, this does not show good decision making on the part of the kennel which is supposed to have professionals who are well-versed in caring for dogs. I ended up having to take my dog to the vet, put him on a special diet with probiotics and after a few days he was finally back to himself.