Jim Skarda

Review of Regal Nissan

I bought a $38,000 car in 2013.

I bought a $38,000 car in 2013.

I went over the warranty in detail with the salesman and was told by the salesman that the Michelin tires on my new car were warrantied for 55,000 miles.

The tires have completely worn out two years later and we have only 28,000 miles on the car.

The sales manager said there is nothing he can do so he forwarded me to the operations manager.

I asked the operation manager, (name is Will) if they can at least pro rate them and offer me a discount on the new tires. He said they can't do anything for me and I would have to call Michelin.

I have owned fords, Chevys, infinity's and Chrysler products and I can honestly say I don't ever remember a time where a dealership just said "its not our problem" on any issue when a car is still under the factory warranty. For them to tell me to call Michelin is completely "passing the buck" in my opinion. If they really understood customer service, they should be the one calling Michelin and handling with them, not telling me to do so.

There is several ways they could have handled the situation and now I know exactly the kind of people I am dealing with. All they care about is making the sale. Once the car is sold, its "not their problem". If he would have just offered me a 20% discount on new tires, I would be content.

The next time I buy a new car, I will make sure not to buy from Regal Nissan.