Anjali Lal

Review of The Ritz-Carlton Bangalore,Ind...

The stay was a mix of both pleasurable and painful...

The stay was a mix of both pleasurable and painfull experience.
The property is realy good. No words for that. We had a Club delux room on 15th floor with access to the Club lounge which was a good thing. The ambience is realy good and the staff at the lounge are realy cordial and helpfull.
Same with the F and B staff at the Market restaurant. The managers and the staff are all attentive and pleasant.
Housekeeping staff are also pretty nice. They asked us how we are liking the stay,
and the room was out standing. The view was realy good.
The only not so good experience I had was with the Front desk. They all look like robots, no smiles....no greetings....no one asked us how the stay was while we were checking out. Neither did any one offer to take our bags even.That did not feel give us a good feeling at all. What I dont understand is that If the housekeeping staff have the sense to ask about the wellbeing or the feedback from the guests , why doesnt the front desk do it? We felt the attitude was rather cold.
We travel a lot , we have also visited several properties around bangalore.
Neither did anybody help us with carrying iur luggage out....Nor were they allowingnus to bring our bike to the entrance so that we could load it. Do you guys respect people only if they come in cars???
It was a 1.7 lakh bike for Christ sake and it is very close to our heart as we do all our travelling on that whether its in b/w cities or states. It was realy an insult to us .
I implore the management to teach a little bit of manners to the staff and a bit about guest service.
It was all good. But it did not feel like home.The entire stay went down the drain with the checkout service.

I have stayed at the Marriot hotels in India and abroad too. Ritz ,we have stayed at Al Bustan Palace hotel and the service there was impeccable.The smiling staff.They are all so friendly. In Bangalore we have stayed with almost all Taj hotels . The service they offer is to die for. That feels like home.

But here despite all the comfort and luxury I missed that feeling.